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MEW-PAY

MEW-PAY

by Ministry of Electricity & Water

352 ratings
65 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • July 12, 2019
  • June 10, 2026

Features

Developer

Ministry of Electricity & Water
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MEW-PAY screenshot #6 for iPhone
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About

Manage your electricity and water services with this official application. View and pay bills, monitor your consumption, and submit meter readings to control your expenses.

✓View bills
✓Pay bills
✓Monitor consumption
✓Enter meter reading
✓Control bill value
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What users say

Summarized from real user reviews of MEW. Based on 352 reviews and a 3.4/5 average, it highlights the 7 positives and 10 negatives reviewers mention most about this Productivity app.

Positive things

  • 🚀Convenient online bill payment from home
  • ⏱️Saves time avoiding office queues
  • 📊Consumption tracking and comparison features
  • 👍User-friendly interface and easy navigation
  • 💳Multiple payment options available
  • 📱Accessible 24/7 service
  • 🎯Streamlined meter reading submission

Negative things

  • 🐛App frequently crashes and freezes
  • ⚠️Payment updates not reflecting properly
  • 🔄Slow performance during navigation
  • ❌Cannot edit or update personal information
  • 🚫Registration issues with ID validation
  • 💰Double charging incidents reported
  • 🔐Payment gateway issues (K-Net integration)
  • 📋Lack of detailed bill breakdown
  • ⏳31-day waiting period between meter readings
  • 🔗Disconnection between smart meters and app
See all reviews

What's New in MEW

1.2.0

June 10, 2026

Performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

مشكله بادخال العدادات

ادخال عداد
Fenana dodo alzainFenana dodo alzain

يعلق

يعلق بعد سداد الفاتوره وياخذ وقت لتصفير المبالغ بعد السداد
mohammed aladwanimohammed aladwani

مجهود يشكر عليه

شكراً لكم على جهودكم الراقي واتمنى لكم التوفيق والنجاح 🌺
أليألي

يحتاج لتطوير

التطبيق سيء ويحتاج لتطوير وتحسين، ڪثير ما يتعطل والفواتير غير مفصلة
Nokia70Nokia70

تطبيق MEW-PAY

التطبيق جميل يقرب العميل ويسهل عليه دفع فواتيره الفورية ويسهل عليه كذلك أدخال القراءات لعداد الماء والكهرباء ومتابعة الفواتير واستهلاكه الشهري والسنوي ويوجد جداول لمقارنة استهلاك الماء والكهرباء للسنتين الحالية والسابقة ليتم معرفة الصرف ومقارنتها ومعرفة كمية الاستهلاك للطاقة والمياه او في حال التوفير معرفة كمية التوفير
فبارك الله في جهودكم المبذولة لتسهيل العقبات على المستهلكين والوصول الى دفع آمن ومتابعة بكل سهولة وامان
Show more
Thiab Al ayeeshThiab Al ayeesh
See 60 more reviews

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User experience

🐞

Reported Bugs

12 issues

App crashes on startup (version 1.1.4)

Bug

Payment processed but not updated in app (24-hour delay issue)

Bug

Double charging on transactions

Bug

Cannot enter card details during payment

Bug

Registration fails with valid ID numbers

Bug

Phone number field rejects input

Bug

Bill amount not updating after meter reading submission

Bug

Multiple meter payments only processing one account

Bug

Server timeout and 'server too busy' errors

Bug

Keyboard language switching to Arabic preventing number entry

Bug

App requesting update with no available updates

Bug

Meter readings not being recorded by ministry staff

Bug
✨

Requested Features

13 requests

Ability to add multiple meters/properties

Feature

Partial payment option instead of full amount

Feature

Email and SMS receipt notifications

Feature

Detailed monthly consumption breakdown

Feature

Edit and update personal data functionality

Feature

Installment/monthly payment plans

Feature

Previous billing history display

Feature

Advance payment/credit balance feature

Feature

Combined payment for electricity, water, and municipality

Feature

PDF invoice export and download

Feature

Stronger password security requirements

Feature

Complaint and feedback submission section

Feature

Font size adjustment for readability

Feature

FAQ

What can I do with the MEW-PAY app?

The MEW-PAY app allows you to view and pay your electricity and water bills. You can also monitor your consumption patterns and periodically enter your meter reading to track your usage and control your bill amount.

Is MEW-PAY free to use?

Yes, the MEW-PAY application is free to download and use. There are no charges associated with accessing its features for managing your electricity and water services.

How can I control my bill value using the app?

You can control your bill value by monitoring your consumption through the app's tracking features. Additionally, entering your meter reading periodically helps you understand your consumption rate and make informed decisions to manage expenses.

Who provides the MEW-PAY app?

The MEW-PAY mobile application is provided by the Ministry of Electricity and Water in Kuwait. It is an official tool for managing your utility services.