Critically bad sign up flow
I hate to leave a bad review, but this app takes the cake for the most confusing sign up flow I’ve come across. I’m an app developer myself and not even I could figure out how to make it through. The app lost you all a sale unfortunately. Hope you can fix it soon! I’m willing to give it another try after the flow is fixed.
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Check orders
Sadly, got home and didn’t see there is no dressing. Bone dry salad again. Disappointing
Awful app
Love Mezeh, but the app is bad. You shouldn’t have to hunt for a menu on a food app. Takes to long to figure out how to order, frustrating. At a note from the chipotle app.
Small amount of toppings, rock hard falefel
Local resident: I’ve orders multiple times and was disappointed today in the amount of toppings I received and overcooked falafels. No place for a vegan to get their veggies or protein . Will go elsewhere in the future.
Mezeh App Review
The app should allow users t add as many toppings as they would like—not having this option takes away from the experience. Otherwise, app is great to use!!!
Order issues
Ordered ahead and still waited 20 min even though I arrived at the time it was suppose to be ready. The persons in store got serviced faster
Differences from in-store to the app
The only thing I hoped the app could have been better was to allow as many toppings you would like to have. I was only LIMITED up to 10 only. But when I order in-store, we are able to get as many toppings we would like to have.
Why are we limited on the app? It’s unfair for the app users.
Why are we limited on the app? It’s unfair for the app users.
Easy — mostly
Easy app to use except if you need to change which location you want to pick up after you put items in basket. It makes you reselect all of your items which is a pain if people have all custom orders.
Awful unworkable app
Login is completely broken on two models of iPhone and a Samsung. This app is awful and never ever works. The login makes zero sense and is never working. Im not eating at Mezeh until you fix this stupid app. ChickFilA and Burger King never have this issue. Keeping a functional app working is so basic and cheap. You just don’t care about your customers.
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Custom meal options unavailable
So after being able to order a custom bowl with exactly what I wanted on the desktop site - including 1/2 of one protein and 1/2 of another, I thought great, I’ll do it in the app instead. Signed up for new account and in phone app immediately saw that with a custom bowl there no option to add 1/2 of one protein and 1/2 of another. Very inconvenient to have to use desktop website or come into store. Deleting app now. Panera app remains gold standard.
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Avocado
I requested avocado for my order today and I got the most rotten slice of avocado ever and to be charged 1,25 for it was ridiculous.
Bad management
I placed a catering order and they use door dash for delivery no one checked the order and I was only delivered a side item for my $100 order. I have called back three times and asked to speak to management this is unacceptable behavior on their part. It was my first time doing the catering order and never again!
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Order mix up. No support from the store or option in the app.
I ordered a meal for delivery and received the wrong order. The store sent the order through DoorDash, but the dasher left the wrong order and the DoorDash link indicated that I should contact the store in case of any issues. When I called the store I was told they couldn’t do anything for me if I didn’t go in person to pick it up, even though I explicitly paid for delivery fees and dasher tip. Upon asking for redelivery, I was told they could do nothing for me. I called DoorDash and they contacted the store to request redeliver, which was refused, as the store worker said if I didn’t go to the store in person to return the wrong order, they would not give me my correct order. It is insane that something like this can even happen in the first place. Since I paid through the app, DoorDash could not even issue me a refund, but would issue the store one, which who knows if they would send my way anyway…
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App is lacking
The app is lacking entirely. They give you the option to do have proteins in store which is not reflected on the app so you have to order in the store. Also what if I want two scoops of the crazy feta? Also not an option on the app. I think the app needs an update and maybe notes should be considered if there is a request that can be made in the store.
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Rice not cooked
Ordered the chicken grain bowl and the rice wasn’t cooked. Location: Tysons Corner in VA
Order Wrong Again
Each time I’ve ordered via the app, the store has gotten my order wrong. I liked the idea of ordering in advance but I can’t trust it to be correct now.
Outstanding
Food, Staff, Everything!
Highly recommend Food place
I was give a review 5 stars because Severna park mezeh location it’s very friendly staff good food very clean store and the manager Roger Alfredo he is very knowledgeable person and they treat me has a family member thanks
Not Very User Friendly
This app is extremely lacking in the ability to re-order previous meals. Multiple times now I’ve tried to re-order meals for my family of four, but if even one item is no longer available that was when I first placed the order, the app won’t let you add anything. This needs to be re-designed so the user can select individual meals from a previous order and add them to the new order. That way, you wouldn’t have to re-do all meals in the order, just the one that is no longer available.
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Terrible app
Love the food but this
app is so hard to use. I hate it. Also, where do u put in the code to earn points? And there’s nowhere to put in exceptions like dressing on the side, or gluten free.
app is so hard to use. I hate it. Also, where do u put in the code to earn points? And there’s nowhere to put in exceptions like dressing on the side, or gluten free.