MICA Mobile User Reviews

Name: MICA Mobile
Rating: 1.2 (56 reviews)

MICA Mobile

MICA Software, LLC.

💼 Business

📊 Productivity

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Paying Hundreds for Constant issues

Sketch cannot center, constant crashing, and every time I label a bathroom all measurement disappear

Supper Ticked Customer

2 years ago

Mica trash

This app is complete garbage. Never works especially on large losses. If you call support, they escalate to tier 2 which I don’t even think exists because we’ve never heard from them in the years I’ve used this app.

987765322456

2 years ago

0 Stars

App does not save sketches. Very glitchy, only use this because insurance requires it. Can not get work done with this. Very inefficient

O A-L

2 years ago

Abysmal

The worst mitigation app out there. It’s like you hired a bunch of 5 year old Pakistani kids to write the code. I loathe having to use the clunky, buggy, subpar tool.

Water tech9999

2 years ago

App is trash

Forced to use this by insurance programs and I’m pretty sure they like this app to not function properly just so you can miss deadlines get docked fees.

Mitigation Man

2 years ago

Terrible!

This app is horrendous! Nothing is intuitive, and it constantly deletes readings/ information.

Greenteam11686

2 years ago

Nonsense

The requirements we have to use this garbage validation software is beyond nuts considering all of the issues I have with even getting a functioning shell from the morons who force me to use this junk.

BoDaddyDuke

2 years ago

If I could give 0 stars I would

This program is complete GARBAGE! If this industry didn’t make us use this program, we wouldn’t. It never works, sketches are glitchy and take forever to correct, readings duplicate or disappear on creating final pdf reports, program is slow, shuts down, just trash. This program would be better if you employed elementary school kids to write it.

forced-to-use

2 years ago

Horrible Product

Terrible in every possible way.

Jfhheuejd

2 years ago

New update is horrible..

I updated the new update for mica, well I didn’t it updated its self, and now it’s not showing the moisture readings, I put when I started job, and when I do add a point reading it takes away the other readings I had there, I recommend this mica to get a whole new update or bring back the old one.

elrytec82

3 years ago

Horrible

Wish I didn’t have to eat, then I wouldn’t have to work and use this app

lhxbcp;usBD;GKQDH

3 years ago

Materials Glitch

I keep losing “Drywall” and I don’t know how or why. Drywall is in 99.9% of homes!

Rayden Barquist

3 years ago

Horrible app, I mean like legit bad

I’d rather deal with the TPA THAN USE THIS APP

thickchange

3 years ago

Buggy

A lot of the features don’t work the way they should. Mica is vital to our business. Tear out feature doesn’t work as it should. The sketching is awful, adding doors is is a pain and it moves around on its own. All the customer service helps with is telling you to uninstall and reinstall.

0satrs

4 years ago

Response from developer

Please don’t give up on us yet! We’re always working to improve our apps and the user experience.

What a joke

Need to delete app and re-download whenever I want to use it. Customer service always needs to call you back, sometimes days later; they spend all their time catering to insurance carriers.

pwlm9803

4 years ago

Response from developer

Every rating is an opportunity for us to better understand where we’re falling short of our users’ expectations. Thank you for the feedback.

Sketch is frustratingly bad

Most of us don’t have a choice but to use this garbage app. 0 stars. Trash.

Aaron3424663224

5 years ago

Microsoft paint is a better sketch tool

And is more intuitive! In fact you should add support for Microsoft paint

I never have felt more limited by a program. I could do the entire work flow by pen and paper faster than than the bottleneck that is the sketch feature, which defeats the purpose of having a brand new iPad. It’s buggy, lord, is it buggy. The software will freeze, and need to be reset every 15-20 minutes of use. Not to mention the auto adjustments for sketching are infuriating. It’s like you programmed a software suite for people who have teeny tiny hands, some Donald trump baby hands. Even with a stylus, it’s genuinely a chore. Sub-3ft walls are impossible to adjust and offsets might as well be a punishment for misbehaving children

academic tradesman

5 years ago

Sketch,moisture entry

I spoke with someone at MICA about installing a feature to allow you to center the sketch at anytime. It is very time consuming to get into the sketch on a large house and end up going to the edge of the screen, then having to grab every room and move it individually. I know mine sometimes only allows one move per touch and then you have to leave the sketch to come back and make another single move. Also, entering numbers into the moisture mapper. If I enter 100 it will take 10-15 seconds for it to show up. The answer to any questions at the help desk is “did you do a hard reboot”.

It is now 2021
I am in the middle of a CAT event (Texas freeze) my MICA is not working. Mainly the sketch feature that freezes and deletes. I called in for help and was basically was told my 2.5 year old IPAD was to old. I was hurting so bad a immediately dropped $1,000 on a new one and the app still does not work. Then to be told the tier 2 escalation team does not come I. Until 3 pm is ridiculous. The tech help recommendations were turn it off, reboot, close out the app and reinstall. This one was the craziest one of all whenever you want to add windows turn the IPAD to landscape to install windows. I have spent many hours on the phone to get off the phone with a App that still does not work.. DONT WASTE HOUR MONEY ON THIS GARBAGE

IRRITATED WITH toMICA

5 years ago

Response from developer

We understand how frustrating it can be when you are in the field and cannot rely on your instruments—in this case, our application. Your feedback is well received, and we are looking into ways to improve the experience for you and the rest of our MICA users. In regards to the slowness you are experiencing when entering readings; MICA is designed to function offline so you can record the conditions of the loss without requiring connectivity. Consequently, this means jobs must be downloaded to your device. If you are experiencing general slowness in the application, we recommend minimizing the quantity of jobs downloaded to your device. Obviously, during a CAT situation like what occurred in Texas this can be tricky (if not impossible), but if you try to maintain the list of jobs downloaded to your device, you should notice a marked improvement in overall performance. Every rating is an opportunity for us to better understand where we’re falling short of our users’ expectations. Thank you for the feedback.

Falls very short

Next gear does not offer any actual training - only their 2-3 crappy videos shot over the shoulder by amateurs

mitigator1

5 years ago

Response from developer

Thank you for the feedback. We are sorry to hear you are not having a positive experience with the training for our application. We do offer a robust catalogue of training for the mobile app in our training center, Next Gear University, which includes guided walkthroughs of the workflow in MICA. Hopefully, you can find the training you need there. Will you please reach out to us at support@nextgearsolutions.com for additional assistance?

Awful User Experience

This app has a terrible user experience and the workflow is not intuitive. You will spend more time running in circles with this app than completing a water damage properly. This is not well done.

vernoncwhite1