Microsoft Family Safety User Reviews

Customer Experience

Positive experience28.0% of reviews
Neutral9.2% of reviews
Negative experience62.7% of reviews

~ Based on 714 written reviews from the US App Store.

What users say

Is Microsoft Family Safety Safe?

Microsoft Family Safety appears mostly safe based on user ratings. AppsHunter Safety Score for Microsoft Family Safety is 82/100.

This assessment is based on 7,848 user ratings, with an App Store average of 4.1/5.

Safety Analysis

77.8% of ratings point to a safe experience
3.8% of ratings suggest some concerns
18.4% of ratings point to a risky experience

~ Based on 7,848 App Store ratings for Microsoft Family Safety.

Is Microsoft Family Safety Legit?

Microsoft Family Safety appears to be a legitimate app. AppsHunter Legitimacy Score for Microsoft Family Safety is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Was good, now won’t work after update

Won’t open with following instructions, I’ve done my best to follow those instructions but now it won’t open without telling me I need to follow the instructions 😡 I use this app daily to allow my son access to his computer once he’s completed his morning routine, it’s quick as easy (though I would prefer time slots smaller than half an hour) but now the app won’t work. Very annoying.
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No Xbox now? No point!

Completely and absolutely stupid that the Xbox settings have “moved to a website” instead of using the app. A site where you can also see and manage everything that is left over in the app! What is even the point of this app now? Just gonna delete this useless piece of garbage!

Update after Microsoft (non)response: You created an Xbox Family Settings as A SEPARATE APP? And didn’t even mention it when you stripped it without warning from Family Safety - just linked to the web page. My criticism still stands! ONE app to control safety and limits beats TWO SEPARATE APPS to do THE EXACT SAME THING!!! Again, the only explanation? Microsoft is fixing to dump the money loosing Xbox and gaming unit entirely and the is the preparation for that dump. Fine, then I’m dumping Microsoft.
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Pain in my - for YEARS

This family setting be has been a pain for YEARS, I have been 18+ the entire time and they make it hard as all to change the settings, an now the app screen goes to a blank white when I try to officially join my family group that I am a LONE MEMBER IN so why I have to join in the first place? No one knows. And now the app won’t even load to let me in fully. I’m 26. Km trying to get into a COLLEGE BOOKSTORE SITE AND IT WONT LET ME. IM NOT EVEN IN MY FAMILIES FAMILY. RIDICULOUS.
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Why get rid of x-box?

This app used to be great. Everything was at the touch of a button. I could add money to kids accounts and switch up screen time limits.

Now I have to login through the browser to get x-box limits and controls. Why make it harder?

Don’t waste your time

Literally the stupidest biggest waste of time to try to set up especially with Minecraft. For some reason it is associated with Xbox and it’s horrible. Wasted so much time trying to set up Minecraft to be able to play with my kid on our phones.

Why move out Xbox limits?

It was so easy to get into the app to set Xbox limits and edit them. Now you have to go to the website login etc. it is such a worse user experiencie…..and doesn’t that fall within the very core reason for this app to exist?

Very disappointing…

Great for access control

Go for managing kids accounts and access time

Notifications stop working

If phone is reset, the notification will stop working and app won’t ask permission for notifications to allow or disallow either. Have to delete and reinstall the app.

Xbox setting removed

App was decent not useless. I liked having access to Xbox settings and activity on my phone quickly.

Bad update

Ever since they removed the Xbox features it also removed the ability to set screen time limits for windows PC. So whatever time limits I had previously set are now what we’re stuck with.

Used to be good

Ever since the update that removed Xbox Screen Time limits, I’ve been unable to manage my screen time limits and forced to go to the website which is frustrating and unnecessary. It seems I now can’t even see my Windows screen time limits either. Please add the feature back as even the Xbox Family Settings app is completely useless unless you’re the organiser of the family group!
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Does nothing

Doesn’t let me approve through the app. Doesn’t let me add money to my kids account nor does the actual website. Trash app.

Not so safe

Kids can go around and get on you tube through other websites like canva… years later this is what my kids are telling me

Easy for kids to hack

This app needs Face ID authentication. Otherwise your kids will simply unlock using mom’s passcode and undo any limits you set for them.

Big tech does not care about your children. They only care about quarterly earnings and user engagement.

Used to be better

They removed the Xbox settings from the app which is really annoying as it means you have the app for PC and a website for Xbox.

Maybe make it optional to include xbox in the app.

Broke my account

I’ve never been in a family group and all of the sudden I have to be in one to change my settings on Xbox and I can’t even add a family member because Microsoft doesn’t want me to I’m glad I have a pc and will never play Xbox again good riddance

Truly empowering and helpful

Kids don’t like to be told to turn off the laptop but this utility manages it without friction. Could be improved by allowing time to be extended without request and without having to change the weekly schedule.

Not compatible with Xbox

This app is not user friendly and I’ve been through all the support efforts to try and fix the spending account and it hasn’t worked. I’ve changed the region to match everything and it still won’t let my son use the money in his spending account. It’s a terrible app if your using it with Xbox

App has broken

Since update it forces me to a website that keeps crashing you’ve rendered both the app and my sons laptop useless as I can’t approve his requests

Xbox app removed

Since removing Xbox from this app the link doesn’t work to change settings my child has to ask for approval and take longer to get messages and change things. Please add back on app or mite be removing app