Microsoft Family Safety User Reviews

Customer Experience

Positive experience28.3% of reviews
Neutral9.1% of reviews
Negative experience62.6% of reviews

~ Based on 735 written reviews from the US App Store.

What users say

Is Microsoft Family Safety Safe?

Microsoft Family Safety appears mostly safe based on user ratings. AppsHunter Safety Score for Microsoft Family Safety is 82/100.

This assessment is based on 7,848 user ratings, with an App Store average of 4.1/5.

Safety Analysis

77.8% of ratings point to a safe experience
3.8% of ratings suggest some concerns
18.4% of ratings point to a risky experience

~ Based on 7,848 App Store ratings for Microsoft Family Safety.

Is Microsoft Family Safety Legit?

Microsoft Family Safety appears to be a legitimate app. AppsHunter Legitimacy Score for Microsoft Family Safety is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Works

This mostly works. My kid asks for extra time every time if I’m home but that is parenting not Microsoft. Maybe don’t tell your kid you have that power.

Borderline unusable

My wife and I use this app to block games when it’s homework time for the kids. This use to be manageable, but as of Oct 26 it is incredibly hard to use.
Usability - the app redraws itself continually so what you were about to push moves away.
Blocking websites - for sure reason websites that were listed directly under ‘Web activity’ stopped appearing there for days, they’ve now returned but I have no idea why.
Multiple managers - my wife and I both manage our children’s access, but the view is see does not match what she sees, if I block a website or app, it does not reflect on her device even after multiple refreshes, this means that we do not know what is blocked, and may not been able to block or unblock apps as we’re setting out of date information.
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Great app, needs some work

The app is a great idea and it is easy to navigate. It needs some polish to make it easier to do what is made for without making it too complicated. Definitely reading to work with apple to give it a 5 star.

Doesn’t work

I used to be able to manage my kids screen time etc through this but now the app redirects me to the website to finish “setting up” but there’s nothing on the website to complete. Just makes the app completely pointless!

Garbage

I have nothing but issues with managing purchases for the kids!! Honestly, I just wouldn’t bother with in app purchases until Microsoft can sort this ridiculous app out. It was no better with the Xbox family app before so it’s clearly been a problem for a while.

Almost covers everything

What happened to the Xbox settings?

Bring back XBOX screen time

Very useful app, but now XBOX is managed via the browser its so frustrating

Do NOT use

This app does not do anything it purports or alleges to do. Pop up ads to get you to buy Microsoft 365 and CoPilot.

Aug 29, 2026: Been monitoring my son’s computer, and all of a sudden, on the app, his computer has disappeared. I don’t have time to constantly re-add his computer!

Great way to keep my child safe

It is a safe way to protect my children

Needs a lot of work

Giving additional time from the app never works. Further, the app is currently unusable due to an update that sends you to the website with no additional instructions.

Excelente

Me ha servido mucho para controlar las actividades en línea de mi hijo

Buy a Mac just to Avoid

This is the worst POS ever. Microsoft gives zero F’s for parents with ever moving and changing apps and authorizations.

Buy a Mac if you have kids and can. Never rely on this POS.

Sudden blocking to open app asking to update settings

App is suddenly asking to login to web app and update settings for all family members, instead of adding in non blocking way. This caused interruption to my kids class as I couldn’t allow them to access pc to join an online class, the link app redirecting also to some docs page and not the page we can take required steps. It’s common sense to not interrupt users even when you need them to update some settings, very inconvenient update. Hope you guys think about user experience.
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Rendered Useless

What even is the point of this app anymore since you took Xbox time management out completely?? Why ‘fix’ something that isn’t broken. I won’t bother using this app anymore since I have to sign onto my account online to access Xbox limits. Will just adjust everything there even though this app was much more convenient when I could adjust them all in one place. Thanks for breaking something else that previously worked just fine.
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When they age out of Google Family…

Ditch the Chromebook for a PC and use this app instead

Very bad app

Please have a look at apple’s screen time functions and change your app.

Removed Xbox controls

This used to be a great app but fit some reason Xbox can no longer be controlled by it . You are redirected to website but website states use app!

Essential Tool for our Kids

Take control of reverting on the computer of your kids.

Amazing!

Now I can tell what my kids are doing easily

Confusing too many password entries

I really don’t like google and Microsoft but unfortunately the world doesn’t allow other systems anymore. The Microsoft family safety app crashes too often. Goes to the website and stops working. Useless.