Cuidado ao usar os 3 dias free
Response from developer
Olá! Tenho certeza de que isso é frustrante. Por favor, envie-nos um e-mail através do menu lateral do aplicativo (help@micswap.com) para que possamos ajudar. A Apple fará a cobrança imediatamente apenas se você já tiver utilizado o período de teste gratuito ou se já tiver tido o aplicativo anteriormente. Eles sempre informam isso na tela de confirmação. Teremos prazer em ajudar você a obter o reembolso. Por favor, envie-nos um e-mail através do menu lateral do aplicativo (help@micswap.com) para que possamos ajudar.
내보내기 실패
Response from developer
안녕하세요! 불편을 드려 죄송합니다. 기기를 재시작해 보세요. 대부분의 경우 재시작하면 오류가 해결됩니다. 그래도 문제가 해결되지 않으면 앱을 삭제하고 다시 설치해 보세요. 앱 측면 메뉴를 통해 문의해 주시면 도와드리겠습니다. 언제든 편하게 연락 주세요!
아니 저도 모르게 1년치 구독이 되어있습니다
Response from developer
안녕하세요! 개발자는 고객님의 Apple 계정에 접근할 수 없으므로 구독을 취소하거나 갱신해 드릴 수 없습니다. 고객님께서 직접 Apple 계정에서 관리하셔야 합니다. 앱에 어떤 점이 불만이 있으신가요? 추가 도움이 필요하시면 앱의 사이드 메뉴(help@micswap.com)를 통해 이메일을 보내주세요.
AWFUL - RUN AWAY!
**In response to the dev reply—nice gaslighting! This was not user error. I canceled the trial immediately the moment I signed up for it, double-checked that it was canceled, and was still charged after 3 days. You guys are something else.
Response from developer
Hello! Apple handles all financial transactions, developers just provide the product and Apple is the store. For privacy reasons we have no access to any financial transactions. If Apple charges you straight away without giving you the 3 free day trial it must’ve been because you already did the trial or once had the app already. Apple will always let you know on the confirmation screen before you double click to confirm. We’re happy to help you get a refund. Please email us through the side menu of the app (help@micswap.com) so we can help! We don’t want you to be unhappy. Thanks for your patience.
AWFUL - RUN AWAY!
Response from developer
Hello! Sorry you didn’t realize that’s how Apple works the free trials they offer developers to use. We, and Apple, clearly wrote the terms that you have to cancel within 3 days before being charged. We’re happy to help you get a refund. Please email us through the side menu of the app (help@micswap.com) so we can help!
