FaceID never works
This app is such a pain. Every time they do an update FaceID breaks. It is the biggest pain to enter your password, get the call to confirm it is you, input the code and finally you’re in. Please fix this.
Failure to Notify
Hey, if you release a new app and disable the access on the old one, how about you send an email to your customers?!
Great Banking App
I love the app and it is pretty easy to use.
Student friendly bank
I opened the account in 2021 in ASU and this bank has been very reliable for a student
The customer support is also very helpful
The customer support is also very helpful
Don’t Bank Here
Would suggest picking another bank. Really bad customer service.
Log in issue
I haven’t been able to login into my app for over a month now. I have called several times and went through all the steps provided to try and get access to it and still nothing has worked. Was told a ticket was put in for the developers of the app to address it but still nothing. They switched me to the new app because the old one messed up initially then after a few months it stop working for me and I was told to come back to this app and it’s not allowing me to login into any of the platforms not matter what I do. Was told it was be 72 hours when I got some answers and nope it’s been over a month
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App always says try again later
My original user ID started with an allowed special character. One-line banking worked fine on MS Edge but failed on Safari and the app on my iPad. I changed my used ID and it now works on Safari on the iPad, but the app is still broken for me. The app says we are having a problem, please try again later.
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Not able to log in
“We are currently unable to process your request” pops up every time I try to log in
Can’t login
So it’s been months since I was able to login to my account. I had to go to the desktop version to login and that works fine. But it would nice if the app is functional again
App
Face ID always messes up
Does not work for Mobile deposits
This app has been a problem. Today I'm trying to make a mobile deposit and it's stuck on retake the pic. This only one of the lastest issues. Their fix is go to a branch. I live 3 hours from nearest branch. I have been with this bank for more than 10 years. Now I'm thinking its time to change. If you do long distance banking its no longer a good choice. The other answer was “we are aware of the problem
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Sign In / Password / Face ID HORRIBLE
The amount of times I have had to reset my working password is insane. Face ID stops working out of nowhere ALL the time. No problem right just sign in with password? Wrong. Well at least the password I know that’s correct is. This has been a reoccurring issue with this app for years. This is not my first 1 start review.
No I am not reaching out to your email this is me telling you now. Not wasting my time sending an email to a junk folder.
No I am not reaching out to your email this is me telling you now. Not wasting my time sending an email to a junk folder.
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App worked well until the site update
My app no longer works because of the site update. I can no longer login through the app. I see there is a new MidFirst app on the store, so I don’t understand why this app is still active. Please provide clarification on which app is operating so I can check my accounts.
Horrible app
For three days straight I’m told sorry we can’t process your request at this time. Would be nice if you could actually use the app rather than having to sign into your account on computer.
Great bank
The bank is a throwback to the 50s and 60s when customer service ment taking care of the customer
“Cannot process your request?”
App has usually not had any problems until a couple of days ago it just flat out won’t let me sign in. Asked others who bank with MidFirst and they all were also experiencing difficulty logging in. This hasn’t been fixed in the last 3 days either.
App is trash
Constantly won’t let you log in with pass code you set, keeps requiring you to go to main web sight and log in, pointless app don’t download
“We are currently unable to process your request”
Very simple. 1 star because the app doesn’t work. When you try to log in you get the above message. It’s been about 3 months now so I’ve been very lenient but the developers still haven’t fixed this so they deserve 1 star. All I want to see is my account balance. That’s it. Unable to do that with this app.
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App isn’t working
App is not working
HORRIBLE APP
This app is horrible. I have to delete it and re download it every time I need to enter it. It never lets me login if I do not delete the app and re download it first. Switching bank accounts mainly due to this issue.
