If you can, do if you can’t, teach
Generally, an underwhelming app. It requires updating often or it will not work. The screen layout is difficult on a reasonably sized phone. Features seem to come and go at random.
At one time, one could put in sick time on the app if you were a member of the salary staff. It was awkward and difficult because of poor user interface design, but it could be done
Evidently, you no longer can do so.
The live chat agent I interacted with was pleasant and professional, albeit clueless about the issue I was having. This is, of course, industry standard these days. A ”ticket” has been opened.
One might expect better technical competence from one of the finest technical universities in the world. One would be disappointed in that expectation.
At one time, one could put in sick time on the app if you were a member of the salary staff. It was awkward and difficult because of poor user interface design, but it could be done
Evidently, you no longer can do so.
The live chat agent I interacted with was pleasant and professional, albeit clueless about the issue I was having. This is, of course, industry standard these days. A ”ticket” has been opened.
One might expect better technical competence from one of the finest technical universities in the world. One would be disappointed in that expectation.
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The app has serious problems but Support will help if asked
I first wrote a complaint with a grade of 1 star. The app failed repeatedly when I tried to get a copy of my alumni ID with no explanation, just “try later” for days. Someone in Support eventually delved deeper and found the problem. I am very grateful to that individual, and I hope the developers will look into such issues and provide better info to the users. I will gladly upgrade my review if I ever get my ID!
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Doesn’t Work and Never Has
MIT has successfully done amazing things, like create a color out of nanotubes that blocks 99.85% of light reflection, and use the CRISPR-Cas9 enzyme to edit the genetic code in humans. However, some problems are so intractable they can elude even the most intelligent researchers and scientists of our generation, and that includes the problem of how to use one’s phone as a keycard to unlock doors on campus, apparently.
You’d think this would be simple compared to, oh, inventing radar technology, but guess which one MIT has done successfully? (Hint: it’s an acronym for RAdio Detection And Ranging)
Anyway, if you like exchanging multiple emails and phone calls with university IT support technicians, or if you like endlessly waving your phone at unresponsive card readers in the freezing cold, this is the app for you!
You’d think this would be simple compared to, oh, inventing radar technology, but guess which one MIT has done successfully? (Hint: it’s an acronym for RAdio Detection And Ranging)
Anyway, if you like exchanging multiple emails and phone calls with university IT support technicians, or if you like endlessly waving your phone at unresponsive card readers in the freezing cold, this is the app for you!
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Terrible App
Got this app for easy Atlas access as an employee, but the app is absolutely useless for that. It has none of the features the web app has. Why even bother
Why make me update just for commencement
Being sent into a loop of “commencement requires app update”
I update the app
The app still says I need an app update
I can’t update the app because it’s updated.
Why put commencement info a week before the ceremonies behind a wall like this?
I update the app
The app still says I need an app update
I can’t update the app because it’s updated.
Why put commencement info a week before the ceremonies behind a wall like this?
