Insufficient data all day everyday
Response from developer
"Insufficient data" means Mochi hasn't got today's reading yet, but it doesn't tell you which of three quite different things is in the way, and after a week of the same phrase that's useless. That's on the app to say better, and we're changing it. The card under it names the cause: no Apple Watch, Health access switched off, or the watch simply not worn overnight, heart rate variability is mostly recorded during sleep. If it says access is off, that's two taps in Health → Sharing → Apps → Mochi, and worth checking anyway: iOS grants those permissions one type at a time, so one missed toggle looks exactly like no data at all. If none of that is it, please write to support@99wrongturns.com. We answer the same day, and with a week of nothing there's clearly something we should look at directly rather than guess about.
Free Trial?
Response from developer
Thanks for flagging this, you're right, and the bug is ours. Mochi was showing a "Free Trial" button in places where the trial wasn't actually available to you, so you tapped it and got nothing but the plans. That's on us, not you, and it's fixed in the update now in review: the trial appears when it's genuinely available, and when it isn't the button says so instead of promising it. We've written to you directly as well, and we'd be glad to hear how it feels once the update lands.
Great Customer Service
This is the type of business you love you see their apps.
Response from developer
Hi Sheila, Thank you for this, and for reporting the problem in the first place. You helped us find it quickly, and the fix is done: it ships with version 1.3. If anything else comes up, or you have ideas for us, write to support@99wrongturns.com, we read everything that arrives there. Thanks again for the kind words.
Mochi
Response from developer
Thank you, Mochi felt that one. If he can ever do something better, we're at support@99wrongturns.com
👍🏻
Response from developer
Thank you, Mochi is a little pink in the cheeks right now. Cute was the easy part. Helpful was the one we worried about, so it means a lot to hear both. If there's ever something you'd like him to notice, we're at support@99wrongturns.com. We read every message.