Mocse FCU User Reviews

Name: Mocse FCU
Rating: 4.78812 (1515 reviews)

Mocse FCU

Mocse Federal Credit Union (Inc)

💰 Finance

What users say

Summarized from real user reviews of Mocse FCU. Based on 1.5K reviews and a 4.8/5 average, it highlights the 4 positives and 9 negatives reviewers mention most about this Finance app.

Positive things

🚀Great company
🚀Excelente
🚀Immediate transfer
👍Easy to use

Negative things

🐛Glitchy application
🐛Bugs
🐛App crashing
🐛Can't transfer funds?
🐛Trash
🐛Worse than prior App
🐛Can't log in
🐛Horrible online access
🐛Worst Bank Ever

Top reviews

Most Recent Highest Rated Lowest Rated

Easy

Love this app and how you could see all your transactions. Easy to use and Mocse is very helpful when needing assistance.

Erika0786

3 months ago

Response from developer

Thank you for the great feedback! We’re glad you’re enjoying the app and that our team could help. We appreciate you banking with Mocse!

MOCSE

❤️💵💸💴❤️

Deez Sunflower

4 months ago

Ridiculous

Anyone else having issues with this app always saying your password is wrong?

dreezy_dom7

6 months ago

Great company

Never have had a problem with Mocse. Such a great credit union to work with!

cmb!33466

7 months ago

Response from developer

It is delightful to hear such positive words and it’s always a pleasure to serve our members.

Excelente

Siempre que llamo a Mocse pido hablar en español, y tienen personas que hablan mi idioma y eso me alegra mucho, especialmente porque ya soy una persona mayo, pero siempre me ayudan y me tienen mucha paciencia y eso me agrada mucho y los recomiendo, por su gran ayuda

Trotsky 1

a year ago

Glitchy

Application is constantly glitching out. Log on issues constantly. All my other banking applications work at the same time period. Mocse seems ill equipped to actually troubleshoot the issues. They most often can’t be reached in less than an hour, requiring a in person visit. I wish they would fix this problem.

rossfrog5326

2 years ago

Transfer

Even though it took me sometime, I was able to make an immediate transfer

Glofas48

2 years ago

Response from developer

Thank you for your review. We appreciate your feedback!

Has basic functionality but is user-hostile

I don't know who told you guys this, but randomly disabling biometric login options is not a security feature. You do understand that all you're doing is forcing me to use my password manager, which is secured by biometric authentication anyway, right? Also, Zelle functionality appears to be broken for me in the latest update (useless "You do not have access to Zelle" popup with zero information given as to what error occurred). I've also had the app just refuse to accept my login details for hours at a time with nothing but a prompt to call them for more information, which I'm not doing because this isn't the '90s, only for it to randomly start working again later. If you have to do maintenance, wouldn't it make sense for your app to be able to indicate that to your users in the error instead of a prompt with no information that generates more work for your office? Even a raw HTTP status code would be vastly more helpful than what the app currently does.
But I can at least check my balance and recent transactions with the app once I do manage to login, so there's that.

Sn4rb

2 years ago

Useless

Genuinely no reason for this app to exist as you cannot login, and any attempts to fix this by maybe reseting my password are met with an error screen and a number to call. Calling only gets you put on an exceedingly long hold and then met by poor attitude and denial that the app isn’t functional.

8/8;828482848288482

2 years ago

Response from developer

Hi, we are sorry that you're having some issues with the app. When you are experiencing the issue please call me at 209-572-3600 x171 and I can assist you.

Glitchy application

App is only working approximately half of the time. The credit union doesn’t answer the phone in less than an hour normally. We have to go to the branch in person in order for them to reset the app this is happened multiple times. Credit union doesn’t really want to acknowledge that they have any type of technical problems. This makes it very difficult to actually use MOCSE as your primary financial institution.

rossfrog5326

2 years ago

Does the job but has major issues

The app randomly signs me out and wipes my FaceID setting, forcing me to use my password manager to sign in again. This isn't any more secure than just saving the setting because the password manager is secured via FaceID anyway, so all you're doing is adding an extra step for no reason and forcing me to reenable FaceID. Parts of the interface are dated and need a cosmetic overhaul, particularly the Zelle flow. But it functions to check your balance, deposit checks, and send money, just not without annoyances.

Sn4rb

3 years ago

Response from developer

Thank you for your feedback! We sincerely appreciate your input. We are actively working on enhancing our app to provide a better user experience. Stay tuned for updates, and please don't hesitate to share any more thoughts you may have in the future.

Bugs

My app keeps on crashing it wont let me open it

Jeremiahiaaaa

3 years ago

I ❤️Mocse

Such remarkable integrity!!

Walks talks and sews

4 years ago

Terrible app

Constantly, CONSTANTLY down for no reason and the face ID only uniquely never works for this app, each time it’ll auto do many attempts and then it locks me out from being able to use face ID entirely until I go to settings and reset it. Its like they want their users to have a terrible experience

8/8;828482848288482

4 years ago

Response from developer

Hi, we are sorry that you're having some issues with the app. When you are experiencing the issue please call me at 209-572-3600 x171 and I can assist you.

App crashing

The app crashes every first attempt for a check deposit. Has been an on going issue forever. Please fix it.

sidjdskakw

4 years ago

Response from developer

Hello, We haven't had this reported before. Can you can contact me at 209-572-3600 x171 so we can troubleshoot the issue? On 4/20/22 we released and updated app to the store, please make sure you have the current version 21.3.40. If the issue persists after the update we may need to open a ticket with our app provider.

Banking Ease

Enjoy being able to make transfers on line.

Ajobhalfdone

4 years ago

Response from developer

We are pleased that you enjoyed the app. Have a wonderful day!

Rating my bank

Easy access to my account online, very friendly staff.

Cookbreeze

4 years ago

Response from developer

We are pleased that you enjoyed the app. Have a wonderful day!

App

Easy to use

Jane Williamson

4 years ago

Can’t transfer funds?

Why on earth can I not transfer my funds from checking to savings and vice versa???

HoneyHaunting

5 years ago

Response from developer

Hello HoneyHaunting, I believe I know what the issue is and it doesn't have to do with the app. Can you call me at 209-572-3600 x171 and I will be able to assist you? Have a great day! Thank you, Digital Banking Support