First class read
Response from developer
Hello Big E53. Thank you so much for your kind words! We really appreciate your positive review and it's nice to have you as a customer
All my monies lost
Response from developer
Hi, thank you for contacting us here. We are very sorry for any problems that have occurred and would be happy to answer any questions you have about the app at appsupport_uk@bauermedia.com, so that you can access your issues that you have paid for. Kind regards, your app team
Awful upgrade or rather downgrade
Response from developer
Hi, thank you for leaving your experience here. We are sorry to hear of the trouble you have had using the app. Your feedback will be sent to the product team for improvements. Please contact appsupport_uk@bauermedia.com if you have further feedback or trouble using the app. Kind regards
Not working
Response from developer
HI, thank you for taking the time to leave your feedback. We regret that you have encountered technical problems using the updated app. Our customer service would be happy to help you. To contact us, you may use the contact form in the app or just send an email to: appsupport_uk@bauermedia.com. Kind regards, your app team
Unreadable
Pricey
See the detail without a magnifying glass!
Model Rail is simply the best magazine out there for premier layouts, detailed and independent reviews of models and tools and Chris Nevard’s photos and scratch built modelling is stunning.
If you are looking for inspiration… look no further!
Response from developer
Hi! Thank you for your feedback! We are pleased about every postive rating. Kind regards.
Poor support
I have tried fixing the problem via FAQ, I have also emailed a screenshot and phoned Bauer media and so far they have not fixed the problem or contacted me. I will think twice about renewing the subscription in the future and would not recommend this App to anybody.
Difficult
Just a list of he magazine issues
Response from developer
Hi Jkmitchell56, Thank you for contacting us. It is actually possible to download previews of each magazine by tapping on the cover of the magazine. Then a download option of the preview will show up and you can download to view the beginning of each magazine to see if it is of interest to you. If you have any other questions, please do not hesitate to drop us a line at: appsupport_uk@bauermedia.com
Stopped working again
Response from developer
Hi eastsomerset, thank you for taking the time to inform us of the problems you have had accessing your copies. It might help if you try to restore your purchases. Otherwise you are welcome to contact appsupport_uk@bauermedia.com for further help. Kind regards
Model rail
Response from developer
Hi very unbsppy, thank you for your feedback. We are pleased about every postive rating. Kind regards.
Model Rail
Response from developer
Hi, it is great to hear you are enjoying the app. Thanks so much for your support and taking the time to leave your feedback! Kind regards
Model Rail
Response from developer
Hi, thank you for taking the time to inform us of the problems you have had accessing your issues. Please contact us at appsupport_uk@bauermedia.com and we would be happy to help you out with this! Kind regards, the Model Rail app team.
Failing download 😩
Following this post, a further attempt to access the March edition proved that the fault had been fixed and I am pleased to up my star rate to 4.
'Merchantnavyman'
Response from developer
Hi merchantnavyman, I'm sorry to hear this happened after updating the app and can understand your frustration. The good news is, it can be solved, and we can make sure you receive access to your subscription again. Please contact us at: appsupport_uk@bauermedia.com. Kind regards
Stopped, now sorted
Response from developer
Hi shedliner, Thank you for taking the time to let us know here. I am sorry to hear your app has gotten stuck at this phase, but luckily, we can get you past it. Please send us a message at appsupport_uk@bauermedia.com so that we can help you gain access to your issues again. Kind regards
New Version
Frustrating
Downloaded version always appears to be about three days behind the printed version why?
The reviews of new models are usually good but even then they are tainted by value for money score - ridiculous, surely a model is worth what we are prepared to pay for it
Some decent articles quite varied and interesting and bulked up with copious pages of advertising
In response to your response push notifications are and have always been turned off - they are not the issue
it’s the email Spam - what is the point of sending an email several days before the magazine is available for download -send it on the day it is available for download and provide an unsubscribe button for emails
also I am correct there is at least a three day gap between the printed version becoming available in the shops and the download version update 22/12/19 magazine has been in shops for at least three days no sight on app yet
Model Rail Magazine
Useless
Response from developer
Hi See box, Thank you for contacting us about this. I realize this is a bit late, but hope we can still get access to reading the issues you have purchased in the past. Please contact us at appsupport_uk@bauermedia.com so that we can do so! Hope to hear from you. Kind regards
