Model Rail User Reviews

Top reviews

First class read

This is by far the best of its kind in the market. The contributors are excellent and I’m learning lots from them and getting a better idea of how to proceed with my own layout which is in its early stages.

Response from developer

Hello Big E53. Thank you so much for your kind words! We really appreciate your positive review and it's nice to have you as a customer

All my monies lost

Because of failing memories I am un able to connect to read magazines I have paid good money for. Very disappointed.

Response from developer

Hi, thank you for contacting us here. We are very sorry for any problems that have occurred and would be happy to answer any questions you have about the app at appsupport_uk@bauermedia.com, so that you can access your issues that you have paid for. Kind regards, your app team

Awful upgrade or rather downgrade

The magazine is illserved by this app. The previous upgrade was bad enough. This one has rendered reading the magazine impossible. The icons don’t work. The search is clumsy. The whole renders the subscription worthless and unless there is a very swift resolution will simply cancel online subscription and buy paper even if I lose ALL my bookmarks. Such a shame. Just cancelled subscription
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Response from developer

Hi, thank you for leaving your experience here. We are sorry to hear of the trouble you have had using the app. Your feedback will be sent to the product team for improvements. Please contact appsupport_uk@bauermedia.com if you have further feedback or trouble using the app. Kind regards

Not working

Since the app was upgraded it is not possible to look at the magazines even though the direct debit has been taken. Deleting and reinstalling does not work even though you can log in. The app does not recognise existing subscribers.

Response from developer

HI, thank you for taking the time to leave your feedback. We regret that you have encountered technical problems using the updated app. Our customer service would be happy to help you. To contact us, you may use the contact form in the app or just send an email to: appsupport_uk@bauermedia.com. Kind regards, your app team

Unreadable

Really need an app to view on a pc. The mag is great but unreadable on a phone.

Pricey

I’m not gonna pay $2.99 for something that came out in 2012 that’s crazy

See the detail without a magnifying glass!

Fantastic value… See the detail without a magnifying glass!

Model Rail is simply the best magazine out there for premier layouts, detailed and independent reviews of models and tools and Chris Nevard’s photos and scratch built modelling is stunning.
If you are looking for inspiration… look no further!
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Response from developer

Hi! Thank you for your feedback! We are pleased about every postive rating. Kind regards.

Poor support

I renew via annual subscription and usually receive the new issues on my iPad mini successfully. However since my recent subscription renewal in January I have had problems with the monthly downloads and now I cannot download the March issue.
I have tried fixing the problem via FAQ, I have also emailed a screenshot and phoned Bauer media and so far they have not fixed the problem or contacted me. I will think twice about renewing the subscription in the future and would not recommend this App to anybody.
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Difficult

Very difficult to use on portable devices; not intuitive.

Just a list of he magazine issues

This app just lists the editions of the magazine you can buy. I was hoping to see a small sample of one or two so I could decide if I wanted to spend my money on downloading one or more.

Response from developer

Hi Jkmitchell56, Thank you for contacting us. It is actually possible to download previews of each magazine by tapping on the cover of the magazine. Then a download option of the preview will show up and you can download to view the beginning of each magazine to see if it is of interest to you. If you have any other questions, please do not hesitate to drop us a line at: appsupport_uk@bauermedia.com

Stopped working again

Since last update can’t get access to all the mags I have bought

Response from developer

Hi eastsomerset, thank you for taking the time to inform us of the problems you have had accessing your copies. It might help if you try to restore your purchases. Otherwise you are welcome to contact appsupport_uk@bauermedia.com for further help. Kind regards

Model rail

Absolutely love the magazine always full of quality layouts and hints and tips keep up the excellent work

Response from developer

Hi very unbsppy, thank you for your feedback. We are pleased about every postive rating. Kind regards.

Model Rail

Signed up - surprisingly easy to use and online magazine very readable on an iPad.

Response from developer

Hi, it is great to hear you are enjoying the app. Thanks so much for your support and taking the time to leave your feedback! Kind regards

Model Rail

Buy a hard copy. Can only read some i have bought, others cannot read. They keep playing with the software locking you out if you no longer subscribe.

Response from developer

Hi, thank you for taking the time to inform us of the problems you have had accessing your issues. Please contact us at appsupport_uk@bauermedia.com and we would be happy to help you out with this! Kind regards, the Model Rail app team.

Failing download 😩

Have uploaded the past twelve months successfully, but now you have updated to three horrible diesels on the front piece I can't download the latest issue. Most frustrating. In the past your customer service has been appalling without replying to emails. Shall not be renewing my subscription.
Following this post, a further attempt to access the March edition proved that the fault had been fixed and I am pleased to up my star rate to 4.
'Merchantnavyman'
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Response from developer

Hi merchantnavyman, I'm sorry to hear this happened after updating the app and can understand your frustration. The good news is, it can be solved, and we can make sure you receive access to your subscription again. Please contact us at: appsupport_uk@bauermedia.com. Kind regards

Stopped, now sorted

Had been good until latest update, then wouldn’t open. Got as far as Optimising Content, and no further. Uninstalled the app, then reinstalled; now works okay

Response from developer

Hi shedliner, Thank you for taking the time to let us know here. I am sorry to hear your app has gotten stuck at this phase, but luckily, we can get you past it. Please send us a message at appsupport_uk@bauermedia.com so that we can help you gain access to your issues again. Kind regards

New Version

New version of this app is very slow please revert to the old one

Frustrating

Rather disappointing - I get notification several days before the latest edition is released – why? Very annoying - don’t notify me until it is actually ready to download if at all (no apparent way to turn off the notification - I even unsuccessfully tried directing it to junk as I can’t find an unsubscribe button)
Downloaded version always appears to be about three days behind the printed version why?
The reviews of new models are usually good but even then they are tainted by value for money score - ridiculous, surely a model is worth what we are prepared to pay for it
Some decent articles quite varied and interesting and bulked up with copious pages of advertising

In response to your response push notifications are and have always been turned off - they are not the issue
it’s the email Spam - what is the point of sending an email several days before the magazine is available for download -send it on the day it is available for download and provide an unsubscribe button for emails
also I am correct there is at least a three day gap between the printed version becoming available in the shops and the download version update 22/12/19 magazine has been in shops for at least three days no sight on app yet
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Model Rail Magazine

Model Rail is a really god monthly read, written by those who obviously have experience in their subject, thank you.

Useless

After repeated attempts to get it to work on a 4 yr old iPad I've given up ( thought I could view it on a laptop but no) wasted time and money cancelled my subscription

Response from developer

Hi See box, Thank you for contacting us about this. I realize this is a bit late, but hope we can still get access to reading the issues you have purchased in the past. Please contact us at appsupport_uk@bauermedia.com so that we can do so! Hope to hear from you. Kind regards