I Can’t Un-Join
How do I un-join a studio I never attended or signed up for? There’s no button for me to remove it from my home page or unsubscribe from the email list. Please fix!
Align
Really enjoyed this morning’s class! The teacher was lovely and helped me adjust my poses, which was really helpful. I especially enjoyed the back exercises today — they felt so good. Such a nice way to start the morning!
No visible cancel/pause option — falls short of CT’s Click to Cancel
Booking classes works fine, but managing my subscription doesn’t. There’s no cancel button on my account, no self-service pause/freeze option, and no chat support on the website at all. Navigation is circular — clicking through menus repeatedly loops back to the same screen you were trying to leave, with no path to actually view your contract terms with the business. I had to email the business directly and separately message through the app just to submit a cancellation request. Connecticut’s Click to Cancel law requires companies to offer a clear, easy online cancellation method. This app doesn’t come close. If Momence is going to handle billing for hundreds of businesses, basic account controls like cancel, pause, and contract access need to be consistent, visible, and functional — not buried or dependent on individual studios.
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Magical momence
So quick. So easy.
Easy to use
So convenient to book and cancel best way to help staying on track with my fitness
Easy to navigate
Great app, easy to navigate!
LOAD
This class is sooooooooo good, such a buzz. Everyone wanting each other to do well, lift heavy and enjoy exercise !!! New fave class
Not great
I can't remove companies that I don't want to see anymore. Seems like pretty budget developers
Private sessions are the way to go
Super excited to go back for a session. Thank you Mara.
Strength Training
Shelie has a routine that targets just the right areas. She makes it interesting and the time goes by so quickly.
Mon sugar
Linda is awesome
SHOCKINGLY BAD SERVICE
I only have two regrets in my entire life, one was not skydiving with my father before he died, and the other was transitioning to Momence.
This company makes promises that they don’t keep, and then they refuse to answer for them, and treat their customers like we don’t matter at all. They lie, and then manipulate you because they have all of your data and make it impossible for you to get all of your information from them so you have to stay with them once you spend the hundreds of hours it takes to transition into their service. I feel like a prisoner with this company. They do not care about the people that they serve. Do not ever use them if you can help it.
This company makes promises that they don’t keep, and then they refuse to answer for them, and treat their customers like we don’t matter at all. They lie, and then manipulate you because they have all of your data and make it impossible for you to get all of your information from them so you have to stay with them once you spend the hundreds of hours it takes to transition into their service. I feel like a prisoner with this company. They do not care about the people that they serve. Do not ever use them if you can help it.
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Easy peasy ❤️
Love the app easy to use easy cancel if you need to and reschedule.
Great App
Easy to use - shows all required information and super functional
Brilliant app
Very good app which runs very smoothly. Would recommend to anyone.
Easy to use
Good when you have multiple places you like to visit. Can easily see classes and book in one place
Variety of instructors
Every class is unique and engaging.
Easy to use
Straight forward booking system
The Best On the Peninsula!
J8 has been so amazing for me. Early classes work best for me but there are many great classes throughout the day. It’s great for all leaves. Super welcoming with a great vibe. Lastly, super affordable! 10 out of 10.
Love Base Pilates
I love Base Pilates, instructors are first class and the environment is so nice👍😀
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