Booking classes works fine, but managing my subscription doesn’t. There’s no cancel button on my account, no self-service pause/freeze option, and no chat support on the website at all. Navigation is circular — clicking through menus repeatedly loops back to the same screen you were trying to leave, with no path to actually view your contract terms with the business. I had to email the business directly and separately message through the app just to submit a cancellation request. Connecticut’s Click to Cancel law requires companies to offer a clear, easy online cancellation method. This app doesn’t come close. If Momence is going to handle billing for hundreds of businesses, basic account controls like cancel, pause, and contract access need to be consistent, visible, and functional — not buried or dependent on individual studios.
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