Thank you
4.99 a month not free
No response from Customer Service
Response from developer
We are so sorry for this! We have been having trouble with our customer support email system. Please fill out this form and we will reach out to you https://www.infantrisk.com/form/app-support
Not up to date.
Response from developer
Hello! We’re sorry to hear you had this experience. Our goal is to provide accurate, science-based information on medications during pregnancy and breastfeeding, and we know it can be frustrating when an item isn’t in our database yet. We focus on the most commonly used medications first, and if research doesn’t exist, our university lab works to fill those gaps—but it takes time. The app helps fund that research so we can keep expanding and updating.
Worst app ever
No access to account
Response from developer
Hello! We’re so sorry you’re running into this issue. Sometimes subscription or login errors happen when the app store and our system don’t sync correctly. Please fill out this support form: https://www.infantrisk.com/form/app-support and our team will get this fixed for you. We also have a free call center open 8–3 CST at (806) 352-2519, if you’d prefer to talk with someone directly. We’d love to help you get this resolved.
Unable to access app and paid for subscription
Response from developer
Hello! We’re so sorry you’ve had this experience. Please fill out this support form: https://www.infantrisk.com/form/app-support and our team will help get your account working right away. In the meantime, you can also call our free InfantRisk Center hotline at (806) 352-2519 (open 8–3 CST). It’s staffed by nurses who specialize in lactational pharmacology, and they’ll be glad to walk through your questions with you while we fix the app issue.
Amazing App
Very poor database
Does not work
Login doesn’t work
Horrible app.
App Not Funtional
Response from developer
Ah! We made an update, and it obviously didn't go well. Thank you for letting us know...we've updated the update, and all is well again. Please email us for further resolution.
Amazing!
Response from developer
Thank you so much! We’re thrilled to hear it’s helpful, and we love that our app is being used worldwide!
Highly disappointed
Response from developer
Hello! It sounds like you are dissatisfied with the amount of data available to support decisions on pregnancy/breastfeeding. We are too! Our philosophy is that if the research doesn’t exist, we’ll do it (we are a university lab)…but we can’t do it all at once. Info for the most common medications are available prior to purchase. We would love for the entire app to be free but, right now, it pays for a large part of our research. Please email us for further resolution.
It’s not actually free
A Mom Essential
Response from developer
Thank you :) It's good to hear of our positive impact!
My wife still can’t log in.
Response from developer
Sorry to hear you've had so much trouble. We've been deploying code to try and improve this issue...but it sounds like you've had a worse experience. I'll alert IT to your trouble and have them refund your subscription. Please email me at infantrisk@ttuhsc.edu if need any more assistance. -Kaytlin
Can’t reset password
Response from developer
Hi Brittney-we find these emails often get caught in spam filters. You can always email us at support@infantrisk.com and we’ll help you troubleshoot. I’ve alerted the IT team to help you out :) Sorry you had trouble!
