Momo User Reviews

Customer Experience

Positive experience25.7% of reviews
Neutral4.5% of reviews
Negative experience69.7% of reviews

~ Based on 1,767 written reviews from the US App Store.

What users say

Is Momo Safe?

Momo: AI Photo & Video Maker appears safe based on user ratings. AppsHunter Safety Score for Momo is 90/100.

This assessment is based on 77,154 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.0% of ratings point to a safe experience
2.5% of ratings suggest some concerns
10.5% of ratings point to a risky experience

~ Based on 77,154 App Store ratings for Momo.

Is Momo Legit?

Momo: AI Photo & Video Maker appears to be a legitimate app. AppsHunter Legitimacy Score for Momo is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Paid $4 for a skinny AI model I could have got from Gemini

Terrible app, can’t change the size of the model

Careful

How can it be a free trial when you charge for it?

Good App with a Major Flaw

Every now and then the app would ask you to create a new profile that costs 120 tokens and the app only gives you 60 renewable tokens. I have paid 120 tokens 3 times and it’s asking me to create another profile for the fourth time or else I can’t create new AI images or videos . There is no support options either, feedback hasn’t been working for me at all so basically I have no other option but to pay 120 tokens to create new profile. This flaw needs to be fixed and support options needs to be added to avoid this problem.
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Profile is off

None of these look like me and all the photos deleted after my subscription ended. They should at least stay in a file

Reviews don’t match quality

I strongly disagree with anyone saying these created good images. Not ONE looked like me, even when uploading the maximum number of pictures. I spent an extra $15 trying different ones just to see and they were terrible. Incredibly disappointed and I can’t help but feel like those who left positive reviews were offered incentives of some sort.
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Avaliação

Muito perfeito

Response from developer

Ficamos felizes que esteja gostando! Se tiver sugestões para melhorias, por favor, avise-nos.

Be prepared to pay beyond subscription

Just a scam- they shake out of you 5$ as a “promotional price” and only after that you figure out that you can’t do anything in app unless you pay extra.

Just say NoNo to MoMo

Can’t upload what I want to make. Only can upload 2 people. I have 1 person and one object I want to interact with the person. Simple. But no, I’m stuck with someone’s idea of what THEY want me to do. Hey guys, it’s 2026, not 1972. Try to be more useful, please.

unsatisfied

extremely edited AI pics. Got it for a professional headshot and looked nothing like myself

Body dysmorphia

Acho que o app ainda tem muito o que melhorar. Usei para criar fotos em tom profissional para pessoas de uma equipe (homens e mulheres). Ele emagrece demais as mulheres e eu até evitei enviar algumas fotos para elas escolherem por medo de que isso incentivasse algum transtorno alimentar, por exemplo. Achei esse amagrecimento excessivo da imagem menos evidente nos homens. Além disso acho o efeito “glow-up” também excessivo, sendo necessário gerar várias imagens para conseguir alguma que realmente se assemelhe a pessoa real.
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Response from developer

Lamentamos saber sobre sua experiência. Vamos passar seu feedback para nossa equipe de desenvolvimento para avaliação e possíveis melhorias futuras. Se precisar de assistência adicional ou relatar algum problema, por favor, entre em contato com nosso suporte ao cliente.

Better ai imaging engines than this one

Save your money for a better ai imaging. This is a total rip off.

Momo Deleted Paid Content

Momo deleted every AI profile in my account and 100’s of photographs generated through each of those profiles. This was paid content created over substantial time, not a minor temporary glitch. Other images remained visible in the app’s separate One Shot section, while the AI Profiles and Generated sections were empty.

I first reported the missing content on July 13, 2026. I provided my user ID, registered email, screenshots, and repeatedly requested restoration, retrieval from backups, preservation of my account data, a case number, and an explanation.

Momo initially claimed the matter was being investigated. On July 18, “Ashley from Support Team” said the request had been logged, was “currently being reviewed,” and that the team was “actively working on it.” On July 20, “Carla from Support Team” said unnamed “related departments” were working on the issue. Neither response included a case number, technical findings, recovery plan, or timeline. Momo even sent a customer-service rating request before resolving anything. The earlier correspondence documents these repeated recovery and preservation requests and Momo’s generic responses.

Then, on July 22, Momo abruptly changed its explanation. Support wrote:

“After completing the necessary checks, we can confirm that there is no technical issue or error with your account.”

Momo then admitted:

“Profiles and their associated content that remain inactive for an extended period are automatically removed from the app. Based on our review, this is what occurred with your account.”

This means Momo intentionally removed paid profiles and generated content under an undefined “extended inactivity” rule. The company did not identify:

• the length of the alleged inactivity period;
• my last recorded activity date;
• the date my profiles and images were removed;
• where this deletion rule was disclosed before purchase;
• whether any warning was sent before deletion;
• whether the removal is permanent;
• whether backups exist; or
• why paid user-created content cannot be restored or exported.

Instead of restoring the content, Momo offered a subscription refund while simultaneously claiming it had no authority to process one. Support then directed me to Momo’s generic website rather than providing an actual refund link, escalation contact, case number, or recovery procedure.

Calling this “no technical issue” does not make it acceptable. An app automatically deleting paid user-created content without a clear warning, defined retention period, export option, or meaningful recovery process is even more alarming than an accidental malfunction.

Users should understand the risk: content you paid to generate may be automatically removed after an unspecified period, and support may provide weeks of generic “we’re working on it” responses before finally saying the deletion was intentional.

I will update this review if Momo:

Restores every missing profile and generated photograph or provides a complete secure export from its servers or backups.
Identifies the exact deletion date, inactivity period, and policy allegedly authorizing the removal.
Provides proof that advance notice was sent.
Issues an appropriate refund for the paid content and usage that were lost.
Adds clear in-app warnings and an export option so this does not happen to other customers.

Until then, I strongly recommend that users avoid paying for Momo or trusting it to preserve photographs they care about.
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Not bad

I uploaded just a few pictures and it had PACKS of ideas already ready. Very entertaining.

Difficult to use and a money grab.

This app is hard to navigate.

Why do I look ethnic

I am a pasty white lady and more than half of my photos make me look like I am of South America decent and some make me look Asian.

Very poor

Paid £39.99 , they charge more for images - can’t chat to anyone - don’t waste your time - I’m trying to get my money back.

Very bad

Very bad quality

fantastic

asewome app

Amazing

Amazing

Otimo

Cumpre oque promete

Response from developer

Ficamos felizes em saber que estamos cumprindo o prometido. Se precisar de ajuda ou tiver alguma sugestão, fique à vontade para nos contatar.