Make it so we can clear the queue
i work at two different stores and i have to completely delete the app and re set it up every time i work at one or the other. please fix this 😭
Horrible
Endless problems from not working, having restart phone to get it to work, wrong addresses, and saps way more battery then it’s worth.
Absolutely garbage don’t know why they don’t fix any of our apps
Absolutely garbage don’t know why they don’t fix any of our apps
2 years later
No update 2 year later. Still waiting for a better update.
Opinions from a driver of 2 momths
Please add dark mode. I hate getting flash banged when I move back to the app from my maps. Also, please fix the interface with apple maps where it automatically sets the route as a “steps” route. I have to click the address in the app, confirm I want to go to maps, press go, cancel the route, then press go again just to get it to set the route like a regular map. With these changes it would be bearable to use.
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Please update!
This app is required for drivers so could you make Google Maps an option instead of only letting apple users use Apple Maps?
App review from a Marco’s GM
This app is beyond trash. Ignore the fact it has none of the features FoodTech did, ignore the fact it looks terrible and really only does one thing: lets you mark a delivery complete. The real reason it’s garbage is because it drains your battery down exponentially faster than if the app wasn’t used. I took 3 deliveries today, wasn’t using my phone at all except to open google maps, and my battery life went from 75% to 21%…in the 3 hours I had the app open.
If this wasn’t bad enough, it CONTINUES to drain your battery even after the app is CLOSED. This is because for the app to mark something delivered, you have to manually allow the app to Always Use Location in the app settings. (The prompt the app opens up will not work, you have to find the app in Settings on the IPhone)
If you forget to go BACK into the app and turn the setting back to Never/While Using the App, your battery life will continue to drop like crazy. I have tested multiple times and my phone battery life returns to normal drop rates after i manually switch off the location tracker.
It’s been over a year fellas, get our drivers a real app that doesn’t destroy their invaluable phones battery life, both long and short term life.
If this wasn’t bad enough, it CONTINUES to drain your battery even after the app is CLOSED. This is because for the app to mark something delivered, you have to manually allow the app to Always Use Location in the app settings. (The prompt the app opens up will not work, you have to find the app in Settings on the IPhone)
If you forget to go BACK into the app and turn the setting back to Never/While Using the App, your battery life will continue to drop like crazy. I have tested multiple times and my phone battery life returns to normal drop rates after i manually switch off the location tracker.
It’s been over a year fellas, get our drivers a real app that doesn’t destroy their invaluable phones battery life, both long and short term life.
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Terrible app
I was a delivery driver for Marco’s back when we used FoodTec. It was exponentially better than this app in every way. The other reviews mention numerous updates that could be made to this app to make it more usable and effective for drivers. Not to mention, features that would make it more convenient for customers as well. This app should not have been rolled out with as many bugs and inconveniences that it has. The poor app quality and design genuinely make our jobs more difficult. Do better.
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Complete and utter piece of garbage
Crashes constantly, horrible UI and UX design, and the app has seen ZERO renovations or changes since the initial release. This is just lazy app design and development. I wish I could rate it lower.
🙄
Updating would be nice! At least make it where the customer can select a tip of 10/15/20%. If I'm like anyone else or even customers signing a paper in the pouring rain isn't cool. Not only that. If we lose or gets to wet then we lose that tip.
It’s okay
The app is okay. I just feel that it’s missing quite a few things that could make everyone’s jobs (and ordering, for customers) easier:
-add the ability to see accumulated tips
-add the ability for drivers to see delivery instructions in the app: gate codes, contactless, no doorbell, etc.
-fix the issue where, when you tap the address to navigate, it will create a kind of slideshow to show you where to go, so you have to swipe for each direction. I’ve found that clicking end navigation and then start again will fix this, but if out-the-door time matters, the time to do this adds up on a busy day.
-add the ability to contact your store with a one-click button
-add the ability to message the customer through the app
-add the ability to see how many orders are left to deliver from the store, so you know if you need to be quick to get into the store and out.
-add the ability to see each order’s total, so you know for sure that they’ve been paid
Quality of life additions and general functions of the app matters for drivers because you need to be quick. But using this app, there are many roadblocks to go around to be able to do your job effectively and efficiently. Personally, I’ve noticed that these (rather, the lack of these) really hold me back and increase the likelihood of mistakes made. I know that Marco’s is about making the customers happy, but it seems that some things are overlooked when it comes to employees. If you took the time to read this, thank you.
-add the ability to see accumulated tips
-add the ability for drivers to see delivery instructions in the app: gate codes, contactless, no doorbell, etc.
-fix the issue where, when you tap the address to navigate, it will create a kind of slideshow to show you where to go, so you have to swipe for each direction. I’ve found that clicking end navigation and then start again will fix this, but if out-the-door time matters, the time to do this adds up on a busy day.
-add the ability to contact your store with a one-click button
-add the ability to message the customer through the app
-add the ability to see how many orders are left to deliver from the store, so you know if you need to be quick to get into the store and out.
-add the ability to see each order’s total, so you know for sure that they’ve been paid
Quality of life additions and general functions of the app matters for drivers because you need to be quick. But using this app, there are many roadblocks to go around to be able to do your job effectively and efficiently. Personally, I’ve noticed that these (rather, the lack of these) really hold me back and increase the likelihood of mistakes made. I know that Marco’s is about making the customers happy, but it seems that some things are overlooked when it comes to employees. If you took the time to read this, thank you.
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balls app
it’s so bad it’s funny what are yall doing
0 STARS: only 1 function AND it fails at even that
I thought the rated-3-star dominos delivery app was bad but this is worthless. - there are only 3 screenshots because that’s all there is… literally all it does is link an address to your phone from the store, that’s the entire app, nothing more… aside from wasted time and danger from trying to get it to stop crashing because apparently that simple task of linking an address which you can do faster with your eyeballs in person is too much for it. - maps app will become unusable after pressing the address and you have to close and reopen the maps app before it works, again it would’ve been faster to enter it in yourself on the maps app. - Crashes constantly - you don’t know if you’ve marked the delivery as delivered or not And it won’t let you press it before you get to the address which would be normal but it loses the delivery from your phone when you Are in range
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Updates???
It’s almost January and still no updates to the app ever since it launched. We know you see these reviews you have had 3+ months now to at least make the app a little better, cmon guys…
App has bugs
I work for macros as a delivery drive the app is supposed to check you in automatically and show the store we’re we are and it won’t work all drives have the issue.App crashes a lot also. Please immediately fix this!!!!!!!!!!!
It’s not great
You can tell they rushed out the app because they had to get the system out on time. Very barebones basic. I’m atleast glad you can start navigating by pressing the directions button. But for some reason Apple Maps doesn’t like the address it gives so you have to close it out then re-navigate. And you can call the customer with the phone number button. Though one time there were 2 instances of the order on the app, and one of them had a slightly wrong phone number. Not sure what that bug was about.
At least they made the dispatch tags better.
At least they made the dispatch tags better.
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Useless and Terrible
Go back to the FoodTec app.
So many changes needed (or things missing)
I’ve been delivering for Marco’s for 5 years using the last system/app, Foodtec. This app doesn’t have any of the features that made delivering so easy like Foodtec did. I’m pretty disappointed because this app should be ready to use smoothly before rolling out to so many stores.
Some things that need to be added:
- Ability to choose which app is used for navigating to deliveries (defaults to apple maps and no way to change)
- Ability to click on an order and see more info like customer name, building name, detailed order info
- After delivering all orders in a run, add a button that takes you back to the store from your current location (using the user’s preferred navigation app)
- Also a button to call the store straight from the app
- Ability to mark as delivered not exactly at the marked address, sometimes GPS doesn’t recognize the location correctly and I can’t mark as delivered until getting back to the store, causing false late deliveries
- Ability to end run when getting back to the store
- Mileage tracker
- Dark mode would be a plus
- Look into Foodtec, there were some fun trophies and stats you could look at such as amount of deliveries in a month, fastest deliveries, average percentage of tips
There are definitely many more but just a few of these would help a lot. Please work on updating this app, I’m very surprised it’s only had one update since launching and that was a year ago.
Some things that need to be added:
- Ability to choose which app is used for navigating to deliveries (defaults to apple maps and no way to change)
- Ability to click on an order and see more info like customer name, building name, detailed order info
- After delivering all orders in a run, add a button that takes you back to the store from your current location (using the user’s preferred navigation app)
- Also a button to call the store straight from the app
- Ability to mark as delivered not exactly at the marked address, sometimes GPS doesn’t recognize the location correctly and I can’t mark as delivered until getting back to the store, causing false late deliveries
- Ability to end run when getting back to the store
- Mileage tracker
- Dark mode would be a plus
- Look into Foodtec, there were some fun trophies and stats you could look at such as amount of deliveries in a month, fastest deliveries, average percentage of tips
There are definitely many more but just a few of these would help a lot. Please work on updating this app, I’m very surprised it’s only had one update since launching and that was a year ago.
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Embarrassingly bad
Can’t believe MOMS is even a real thing
Use the old App
App bad to use. Go back to the old one. I don’t like wet paper in the rain. Pls pls pls
Worst ever
This app lost me money it is a complete joke don’t use so bad sooo so bad soooooo bad joke of developers.. you all should be fired immediately I mean it…….