Monero Wallet by Freewallet User Reviews

Name: Monero Wallet by Freewallet
Rating: 3.4 (379 reviews)

Monero Wallet by Freewallet

Wallet services Limited

💰 Finance

What users say

Summarized from real user reviews of Monero Wallet by Freewallet. Based on 379 reviews and a 3.4/5 average, it highlights the 6 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Fast and efficient
🔒Secure wallet
👍User-friendly interface
💡Integrated exchange feature
🚀Smooth transactions
👍Convenient mobile access

Negative things

🐛Withdrawal issues and delays
🔒Lack of transparency around security
🔒Concerns about fund accessibility
👎Poor customer support responsiveness

Top reviews

Most Recent Highest Rated Lowest Rated

Scammer App

18- Sep - Their response about providing support is fabricated. Once you provide evidence of transfers, they ask you for additional information. They have now asked for video evidence of me logging into my exchange and showing them the transfer, even though I have provided screenshots and other video evidence of the transaction ID, which in itself proves the actual transfers and they can view themselves, but they are now insisting on me showing video of logging in. I have asked them what other information they need after I provide this evidence, yet they ignored the question and asked me again for the video of logging in. I have again asked them to provide me all the information they need before i keep providing additional information, yet no response. I will keep this comments review updated, but it is clear they are stalling and simply a scam. 25-Sep-2024 - all the information has been provided to them yet they have updated the review to state they require all the information requested. Anyone knows the tx hash is pretty much the only information required to prove the transaction happened, yet i have provided that to them and more. This is clearly proving more and more to be a scam. Waiting for their email response now to answer the questions they keep avoiding. The next step is apparently their finance department, as they have claimed, which no doubt will ask for personal ID, which will be used with all the other information they have collected to access banks, and other exchanges. Developer, please answer all the questions required and if you are sincere, then provide all the questions required that you need to release my illegally withheld funds. I am still waiting for you to avoid dodging this.

Kharamanuke

2 years ago

Response from developer

Hello, we understand your frustrations regarding the ongoing system upgrade. Once the wallet maintenance is over, all transactions will be credited. To avoid any issues, we recommend refraining from depositing, transferring, or exchanging your XMR until the system upgrade is complete. Please share your ticket number if you've contacted our support team (https://bit.ly/2rgGdRw). UPD: Hello, please be assured that all the requested details are crucial for the case resolution. Please update your review with your ticket number so we can look into it.

Upgrading since August, no resolution

Update: they won’t return any of my money, this is a scam. Don’t download this app. All the information I got for people actually running it are in Russia. They will ask you for your personal info after they steal your money, don’t do it, don’t download it in the first place.

Is a SCAM, Apple should cancel this for fraudulent activity. They don’t even post status update on their webpage about this issue, KYC scam. Don’t ever send money to this wallet, you will lose it and they will always have a new story on why it happened. I need a date on when this is issue is going to be resolved, I can’t believe how they did not blocked the deposit button on their app if deposits are not working. I need a solution, not a “we are working on it”. Were we scammed? Edit: so this means that funds will be received? Yes is a scam. July -no resolution August -no resolution September -no resolution Be transparent and explain what is taking place, why this is not a SCAM. No need for trouble tickets, just solve it.

Benito Muskolini

2 years ago

Response from developer

Dear customer, we understand your frustrations regarding the ongoing system upgrade. Unfortunately, we cannot provide a timeframe. We would like to assure you that all transactions will be credited once the wallet maintenance ends. To avoid any issues, please refrain from depositing, transferring, or exchanging your XMR until the system upgrade is complete. If you've contacted our support team (https://bit.ly/2rgGdRw), please share your ticket number. UPD: Hello, we are still waiting for your ticket number or user ID to check the details regarding your issue.

Reliable

I’ve been using the Freewallet Monero app for some time now, and overall, it has been a reliable choice for managing my Monero. However, the wallet has been closed for updates recently, which can be a bit inconvenient. On the bright side, this suggests the team is working to improve the app. I trust that once the update is complete, the app will be even better. I’ll continue to use it once it’s back online.

Cutter Simonninijerygny

2 years ago

Looking Forward

The Freewallet Monero app has always served its purpose well for me. It’s currently closed for updates, which was a surprise, but I’m glad they’re working on it. The wallet has been dependable in the past, so I expect it will be even more robust after the update. It’s a minor inconvenience, but I believe it will be worth the wait. Looking forward to the improvements.

Kamaurie Pannetthqdnival

2 years ago

Used to use it Regularly

Freewallet’s Monero app is one I’ve used regularly, and while it’s currently closed for updates, I’m not too concerned. This usually means they’re enhancing security or adding new features, which is always a plus. The app has never let me down before, so I’m confident it will continue to be reliable after the update. It’s a good wallet if you’re patient enough to wait for the update.

megyn^mckerron*1991

2 years ago

Smooth Experience

Using the Freewallet Monero app has been a smooth experience for me, even though it’s currently closed for updates. While the downtime might be a hassle for some, it reassures me that the developers are actively working on the app. In the past, it’s been a reliable wallet, so I’m sure the update will bring positive changes. I’ll be back to using it as soon as it’s available again.

Chinetta Sargersonnmxvbsqg

2 years ago

Nice one

I’ve found the Freewallet Monero app to be quite dependable over the months I’ve used it. Right now, it’s temporarily closed for an update, which I see as a good sign of ongoing development. The downtime is a bit inconvenient, but it shows they’re committed to improving the app. I’m eager to see what changes they implement. I’ll definitely keep using it once it’s back.

Semhal Butterickebvpbviv

2 years ago

Currently not accessible

Freewallet’s Monero app has been a solid option for managing my Monero. It’s currently not accessible due to an update, which can be frustrating, but it’s a sign they’re working to improve the service. The wallet has been reliable in the past, so I expect the update will enhance its functionality. Once it’s back online, I’ll continue to use it with confidence.

jaclin-cokely*2005odee

2 years ago

Reliable

Freewallet’s Monero app has served me well, though it’s temporarily closed for an update. This could be seen as a downside, but it also means they’re working on improvements, which is reassuring. The wallet has always been reliable, so I expect it will continue to be after the update. I’m willing to wait and see what enhancements they bring.

gavyn thurlby@2005

2 years ago

Closed for updates

The Freewallet Monero app has worked well for me, although it’s currently closed for updates. This downtime indicates that the developers are committed to making the app better, which I appreciate. The wallet has been trustworthy so far, and I’m sure it will continue to be after the update. I’m looking forward to seeing the improvements they make.

dementrius_macconnal@1985

2 years ago

Good experience I had

I’ve had a good experience with the Freewallet Monero app, although it’s currently unavailable due to an update. This downtime can be a bit frustrating, but it’s also reassuring that they’re working on the app. The wallet has been reliable in the past, so I’m expecting the update will enhance its features. I’ll definitely be back once it’s available again.

brilyn~woodberry_1995rqak

2 years ago

Solid App

The Freewallet Monero app has always been a solid choice for managing my Monero, though it’s currently unavailable due to an update. This might be a little inconvenient, but it’s also a sign that the developers are working on improvements. The app has never let me down before, so I’m optimistic that the update will enhance its functionality. I’ll be using it again once it’s back online.

dioselin_toghill

2 years ago

OK

I’ve used the Freewallet Monero app with no major issues until now, as it’s currently closed for updates. This downtime is a bit annoying, but it suggests that they’re enhancing the app, which is a good thing. The wallet has been dependable, so I’m sure the update will bring positive changes. I’ll be back to using it once it’s available again.

dequindre~thaxter~2008dqnw

2 years ago

Funds lost and customer service runaround

I had a significant deposit pending when a poorly announced upgrade was started on their systems. I reached out to customer support and after three attempts at getting them to help me they literally flat refused to tell me whether my deposit was safe or not. They plainly told me that they would not tell me if my funds were safe and then I would only get more information from them after their upgrade was finished. Obviously, this is the literal definition of the runaround and worst possible customer service that you could have. I strongly recommend that you choose a reputable wallet unlike this one.

Mr fife

2 years ago

Response from developer

Hello, please pay attention to the in-app notification: our XMR wallet is under maintenance. Deposit, transfer, and exchange features are currently unavailable. Please update your review with your ticket number so we can look into the details. UPD: Hello, did you try to contact our support team? Please share your ticket number or User ID.

FreeWallet is a Scam, Warning to All

Like many others have complained in the reviews FreeWallet will hold your deposit/receive hostage. When I signed up it didn’t say anything about needing KYC to withdraw or send. Recently I tried to send my coins to another wallet and my account was frozen. They then asked me for KYC and 100 other things that they should not even have the right to ask for, I complied to all! They just keep coming up with something else they need ever time!

Many people on here are complaining about $10-$100 be locked up, well they have $35k + of my coins locked. I am being forced to have to hire an attorney to recover the funds if any!

Talk about a worst nightmare of an app! Customer service is terrible! 40+emails in thread and no resolution. Do not take a chance with even $1 of your coins, this company is the biggest scam in the market place! They need to be shut down and banded from existence everywhere!

OG Lewis

2 years ago

Response from developer

Hello, please carefully check the Freewallet policies that you agreed with upon the account creation. It is also important to note that Freewallet doesn't steal or hold users' funds. By twisting the information, you won't be able to resolve your case, we highly recommend communicating with our team via email. Feel free to provide a ticket number so we can check its status. UPD: Hi, we are still waiting for your ticket number or User ID.

Service Support Team

I’ve been trying to get a simple fix on my email, but it has been taking over a month. The support team is extremely slow and makes things a lot more complicated then they have to be. Most times when I send them an email back, it takes a week for them to reply! And then they ask for more information! It’s ridiculous what they ask for just for a simple change to fix an accounts email address.

Budese

2 years ago

Response from developer

Hi! Unfortunately, there are not enough details to locate your account or support request. Please update your review with your support ticket number. Your User ID would be very helpful, too. Looking forward to hearing back from you! UPD: Hello, we haven't heard back from you yet. Can we still help you?

Incredible that they are Still on the App Store

They will take your money. They will give you a hundred hoops you must jump through to access your money. And if you manage to jump through all 100, they will tell you that for your own security, you need to jump through 200 more. And so on and so forth. It's actually very impressive that they have managed to keep their apps on the App Store for this long. Do not download this app or any other app they have available. Literally any other wallet would be better.

Edit (regarding Freewallet's response): Is it standard policy to flag transactions that are under $10 to prevent money laundering? You don't need my ticket number. I'm not interested in going down your never ending verification rabbit hole. You can keep the pocket change. This review is not for you, it's a warning for all the unsuspecting users that might accidentally mistake your company/apps for something legitimate.

TheonecalledScar

3 years ago

Response from developer

Hello, we would like to stress that the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details. UPD: We highly recommend familiarizing yourself with Terms of Service before using a platform. Our main priority is the account security.

Incredible that they are Still on the App Store

TheonecalledScar

3 years ago

Response from developer

Disappointing

I thought this wallet might be alright based on the overall positive reviews, but should have done more research first. You are allowed to deposit funds into your new wallet, but not withdraw them. It says that you have to verify the e-mail address of where you want to send them first, which doesn’t even make sense - I’m trying to withdraw them to a private wallet, not an e-mail address. If you look at Reddit or other sites, this wallet also has a bad reputation and is known as something of a scam for this reason.

Update: After working with their customer support for around a week, it looks as if the issue has been resolved, and I can now withdraw my funds.

maelstrom44

3 years ago

Response from developer

Hello, we highly recommend familiarising yourself with platform rules, security features, and conditions before making a new account to avoid such issues. It is important that you have to verify your email address in your account settings to confirm your outgoing transactions in the future. Feel free to contact our support team if you have any additional questions: https://bit.ly/2rgGdRw UPD: Thanks for your update! If we can be of assistance with anything else, please let us know.