About
Gain real-time insights into your business contact center's performance from anywhere. This app allows you to monitor key metrics, manage users, and make immediate optimizations to ensure seamless customer interactions.
What's New in Monitoring
2.2
June 18, 2026
Mit diesem Update haben wir die App gezielt modernisiert und die Nutzung im Arbeitsalltag verbessert. - Modernisiertes, überarbeitetes App-Design - Vollständig integrierter Dark Mode - Technische Optimierungen für mehr Stabilität und bessere Performance Jetzt die neuste Version installieren und bewerten. Vielen Dank für Ihr Feedback! Ihre Telekom
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FAQ
What is Monitoring?
Monitoring is a mobile application designed for business customers of Telekom's Automatic Call Distribution (ACD) system. It provides real-time insights into contact center performance, allowing users to monitor key metrics and make optimizations from anywhere.
Who can use the Monitoring app?
The Monitoring app is for business customers who utilize Telekom's web-based Automatic Call Distribution (ACD) system. It is automatically connected to your ACD and available for free with administrator account data.
What kind of data can I see in Monitoring?
You can view real-time data on service levels, skill group utilization, availability, callers in the queue, and current call durations. This comprehensive overview helps in managing your contact center effectively.
Can I manage users with the Monitoring app?
Yes, you can switch between users within the app, which is particularly useful if you administer multiple ACD systems. New users can be set up as supervisors via the ACD web interface and will be automatically granted access to the app.
Is Monitoring available on all devices?
Based on the provided data, Monitoring is supported on iPhone and iPad devices, indicating compatibility with Apple's mobile operating systems.
How often is Monitoring updated?
The latest version of Monitoring is 2.2, and it was last updated on June 18, 2026. This suggests a commitment to ongoing development and feature enhancements.
Does Monitoring have ads?
No, the application data indicates that Monitoring does not have advertisements and is available for free use.
What is the age rating for Monitoring?
Monitoring has an age rating of 4+, making it suitable for a wide range of users, including younger individuals who may be involved in business operations or learning.