Monozoro

Monozoro brings your company's WhatsApp Business conversations directly onto your phone — fully connected to your Odoo CRM, Helpdesk, and Sales pipeline. Built for teams already running the Dow Connect WhatsApp integration on Odoo, Monozoro turns every WhatsApp conversation into actionable business data — leads, tickets, and applicants — without ever leaving the chat. KEY FEATURES Unified Team Inbox • See every WhatsApp conversation in one place, filtered by All, Mine, or Unassigned • Assign conversations to teammates and track who's handling what • Internal "whisper" notes with @mentions keep your team in sync without the customer seeing Smart Messaging • Send text, images, documents, and voice notes • Use approved WhatsApp message templates with variable placeholders • Save and reuse Quick Replies for common answers • Share your product catalog as a branded PDF, right from the chat Turn Conversations into Business • Create a CRM Lead, Helpdesk Ticket, or Job Applicant directly from a WhatsApp chat • Every conversion auto-tags the record and links back to the original conversation • Pull up a contact's full history — orders, invoices, payments, deliveries, and meetings — without leaving the app AI-Assisted Replies • Let your configured AI assistant handle first responses and hand off to a human anytime • Toggle AI Mode on or off per conversation Broadcasts & Campaigns • Send WhatsApp template campaigns to lists built from tags, existing conversations, or a CSV import • Track delivery, read, and failure rates per recipient Stay on Top of Everything • Push notifications for new messages and @mentions • Multi-company support for teams running more than one Odoo company • Save WhatsApp contacts straight to your phone REQUIREMENTS Monozoro requires an active Odoo instance with the Dow Connect (WhatsApp/Twilio integration) module installed and configured. This is a companion app for existing Dow Connect customers — it is not a standalone messaging app and does not work without a connected Odoo backend.