Dishonesty, horrid service, poor app layout
Don’t bother with this app. It had the worst experience with this app for its poor layout and the inability to withdrawl all funds as it prevents me from doing it till almost 4 months later. I use Schwab account for years and thought I could open another smaller trading account and it turns out a complete inferior layout as it doesn’t really show you how to make a trade clearly and to make a withdrawal. You had to keep navigating. Forget it. It’s a nightmare app.
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Update of previous review
I recently wrote a not so favorable review. It did not post and or shown up as of yet. I will say that after further conversations that they finally agreed to settle the matter as I had requested. Now, would I recommend this app? First, the fact we settled the matter as I requested, goes a long way in speaking of the principles of a company. Furthermore, I believe they are a new company trying their best but are still going through some growing pains. If you can live with some growing pains that come with a new company and want to be part of a start up with potential, go for it. Best of luck to Moola and all its users!
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Money writhdraw
They make it hard and complicated to writhdraw your money, I have sold my shares and order has been fulfilled, but when I try to writhdraw it just says $0
Terrible Costumer Service
I sent a request to cancel my account over a week ago. No response yet. Three follow ups and still nothing
No Response to Account Deletion Requests
I have emailed Moolaah multiple times requesting to delete my account and received no response. This is unacceptable for a financial app handling sensitive personal data. Users should be able to easily close their accounts and get confirmation. Until the company provides proper support, I cannot recommend this app.
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