Moovy, Finnish parking app User Reviews

Top reviews

Doesn’t work with +1 area code

App doesn’t work with US&Canada area code. And the parking location doesn’t allow other payment methods. I’d give the app 0 stars if that was an option.

Response from developer

Thank you for the feedback. We apologize for the inconvenience you've experienced while trying to register for Moovy. Moovy supports phone numbers from EU or EEA countries only. We are truly sorry for any frustration this may have caused.

Not for foreigner !

Foreigners without Finnish mobile number cannot subscribe. So not suitable for tourists in Finland. Moreover, very parking place managed by moovy cannot read foreign plate numbers ( such as European) so you get in without problems but can’t get out.

Not working

App is not working for a non Finnish phone number.

Does not allow USA phone number for account

Does not allow USA phone number for account

Apparently needs a Finnish number

Doesn’t let you start if you don’t have a Finnish phone number.

Customer service

Use the app VERY carefully, since your misunderstandings will be your own problem. Customer service won’t try to meet you halfway.

Weird situation with subscriptions, since they cannot be made for one month as the contract ends in the end of the following month. Thus, even if the subscription is both started and terminated on the August 1st, it will go on till September 30th.

Camera recognition feature works only with standard Finnish license plates, which was inconvenient (we had to call the customer service of the parking to enter or exit the parking lot).

All in all, I didn’t like the experience at all, wouldn’t use the app again.
Show more

Response from developer

Thank you for the feedback. Sorry to hear that you have had problems with our service and we haven't been able to communicate clearly enough about the terms. Sincere apologies!

Need a Finnish phone number

Probably makes parking very easy in many places in Finland but doesn’t work with most non-Finnish phone numbers!

Will charge you for free parking

I parked at Ratina, which has one hour free parking, for about 15 minutes. Was charged 1€ for it. Contacted customer service about it, never heard back. Today, my husband took the car and parked in a Moovy-use lot, and the app didn’t tell me until after he’d paid 4€ for his parking there— AND I’ve been charged the same by the app. I just emailed customer service about it, and got the same “our customer service lines are congested...” message I got the first time. I’m sure they’re congested by people wanting their money back.
Show more

Response from developer

Thank you for the feedback! One hour of free parking is only available with a ticket at the Ratina. If you use a ticket, remember to disable camera recognition of your vehicle’s registration number through “Vehicles” tab on your Moovy account by tapping the circle next to the registration number. Our customer service is currently congested as the number of customers has grown rapidly. We are currently recruiting more staff for customer service to ease the situation. Apologies!

Add English

Add English language please