Unsatisfactory customer service help.
Will be leaving Morrisons shopping on line for another supermarket that delivers to my area .
Morrison’s was the first several years ago hence , altho I do not order often for a delivery .I visit the 24/7 Morrison’s shop in my town daily.
My reputation and faculties were questioned, on line, by customer service, as to whether items I put on my shopping list ,that were half price, were ever even half price ..
Hence moving elsewhere ….
And how much I dislike AI taking over ..immediately I finished my e mail to Morrisons …Sainsburys e Mail entered my in box …
Morrison’s was the first several years ago hence , altho I do not order often for a delivery .I visit the 24/7 Morrison’s shop in my town daily.
My reputation and faculties were questioned, on line, by customer service, as to whether items I put on my shopping list ,that were half price, were ever even half price ..
Hence moving elsewhere ….
And how much I dislike AI taking over ..immediately I finished my e mail to Morrisons …Sainsburys e Mail entered my in box …
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Brilliant
Brilliant very good shop….
Greatest place to shop
Staff are welcoming, always have a smile, easy to find items. Prices are very good and value for money. All Security staff on very good and on the ball
Security broken
Every time I go to use this app it wants me to log on and then wants me to do 2 factor authentication. I try to add a voucher and it wants biometrics but only offers a passkey to log in. Then get into an endless loop of authentication in a shop with poor mobile connectivity. I end up just giving up. It’s 2 quid off… not worth my while. Then I get a paper voucher from the til where I pay. .. why? The whole system is seriously flawed
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Great Store
Love Morrisons for good prices, good choices, lovely store, cafe is fab & reasonable. Good to see some older people employed, some great offers too
App stolen £3
I activated £3 voucher, it went down in the app but it didn’t at the store
Update
Definitely think the update on the app is much better than having to wait until you reach a fiver to gain some kind of reward. It makes me more inclined to shop in Morrisons when I feel like I am being rewarded for using my money there.
Converting points to fivers issues
When trying to convert points to fivers using mobile app I needed to reset my password for verification. This requires a passcode to be provided - after opening mail app to get code then returning to more card app the screen to enter code had disappeared and reverted back to log in screen. Tries a number of times - same issue….Ended up using IPad to convert points/reset password - no issues unlike mobile app.
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Kathryn Hannah Lee
Well done Julie on being very patient with customers
Good service
Nice staff very helpful
Needs dark mode
Can the devs add dark mode to the app and maybe an option to automatically convert fivers to goft card.
Awful
Cannot log in. Just get a continuous loop of log in/ can’t log in. I have a card which the app doesn’t recognise so cannot get in and see any of my offers. App keeps telling me to activate them though. Rubbish
Doing very good
One of the best shopping experiences in Morrisons ❤️
Poor value
Compared to Tesco or Sainsbury the points given are abysmally low. I don't understand the positive reviews, it's overall not very good.
The MMC is brill
Great rewards card, it pays for my weekend beers.
Great app
Fantastic rewards and discounts. This is one of main reasons I now do my bigger shops at Morrisons. A more rewarding loyalty scheme compared to other supermarkets.
Great App
Love the update to your app.
Suggest being able to reorder my shopping list so it matches items I pick up as walking round the store.
Suggest being able to reorder my shopping list so it matches items I pick up as walking round the store.
Broken
No longer works! Cannot log in since the update two weeks ago. Well done on breaking what was a functioning app!
Value
Value for money
Super
5 stars