Repeated Charges and No Customer Support
I signed up for what I understood to be a monthly subscription at $56.58. Instead, I was charged repeatedly, sometimes twice on the same day and other times approximately every two weeks.
Between June and September 2026, MOSSO collected $324.14 from my PayPal account, including two identical $56.58 charges on August 4 alone.
I contacted the company multiple times by email regarding these charges but received no satisfactory response or resolution. I eventually had to stop automatic payments through PayPal and pursue the charges myself.
I am extremely disappointed by the billing practices and lack of customer service. I strongly encourage anyone considering this service to carefully monitor their payment history.
Between June and September 2026, MOSSO collected $324.14 from my PayPal account, including two identical $56.58 charges on August 4 alone.
I contacted the company multiple times by email regarding these charges but received no satisfactory response or resolution. I eventually had to stop automatic payments through PayPal and pursue the charges myself.
I am extremely disappointed by the billing practices and lack of customer service. I strongly encourage anyone considering this service to carefully monitor their payment history.
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C3ca girl 33
Do not waste your money.
This is no different than going on Amazon and picking clothes. You answer a few questions and get your archetype, then they give a few choices of outfits that are so random. Not within the style of your archetype.
Then if you want to create your own, it is literally no different than shopping on Amazon. Anything and everything to pick from. No real guidance to the style that suits you. Other than an AI stylist that says for your body type this could work. And recommends clothes that are nothing of what I am looking for.
Example: “casual work clothes”
The capsule put together sweatpants, and off-the-shoulder blouse, shin length pants, etc… I can't go to work like that and be taken seriously.
I asked the AI to suggest a classic, Audrey Hepburn look, I was give baggy, floral tops and dresses. Total opposite of what I asked.
The daily look, a selection of outfits, has not changed in 3 days.
My opinion is this is a scam. Do not waste your money!
Then if you want to create your own, it is literally no different than shopping on Amazon. Anything and everything to pick from. No real guidance to the style that suits you. Other than an AI stylist that says for your body type this could work. And recommends clothes that are nothing of what I am looking for.
Example: “casual work clothes”
The capsule put together sweatpants, and off-the-shoulder blouse, shin length pants, etc… I can't go to work like that and be taken seriously.
I asked the AI to suggest a classic, Audrey Hepburn look, I was give baggy, floral tops and dresses. Total opposite of what I asked.
The daily look, a selection of outfits, has not changed in 3 days.
My opinion is this is a scam. Do not waste your money!
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AAutumnCRNP
Log-in difficulties - update: resolved!
I love the app and the style assist. Until it logged me out and I can’t log back in. I’d just paid for an annual subscription. I’ve tried to email and ask for assistance, and I get no response. So I wasted $70 for an annual subscription I can’t access.
Update: I finally heard back from someone. And now it’s working. Thanks.
Update: I finally heard back from someone. And now it’s working. Thanks.
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TJTexan in Japan
FRAUD
This company is a SCAM. I cancelled immediately after signing up and just caught they’ve been taking money from my account for MONTHS. EVEN THOUGH THEY ADMIT I CANCELLED RIGHT AWAY THEY WILL ONLY GIVE ME $50 BACK!!! THIS IS FRAUD!!
CCatKle!&(
Awful
Be careful easy to get sucked into the more expensive subscriptions. The recommended styles are cheap tacky and US focussed. The AI is unintelligent
VVh6508
