Repeated Charges and No Customer Support
Between June and September 2026, MOSSO collected $324.14 from my PayPal account, including two identical $56.58 charges on August 4 alone.
I contacted the company multiple times by email regarding these charges but received no satisfactory response or resolution. I eventually had to stop automatic payments through PayPal and pursue the charges myself.
I am extremely disappointed by the billing practices and lack of customer service. I strongly encourage anyone considering this service to carefully monitor their payment history.
Response from developer
Hi there, Thank you for your review. We're sorry to hear about the issues you experienced with repeated charges and difficulty reaching support. Our product team is always working to grow and improve the app and our services. Will MOSSO Team
Do not waste your money.
Then if you want to create your own, it is literally no different than shopping on Amazon. Anything and everything to pick from. No real guidance to the style that suits you. Other than an AI stylist that says for your body type this could work. And recommends clothes that are nothing of what I am looking for.
Example: “casual work clothes”
The capsule put together sweatpants, and off-the-shoulder blouse, shin length pants, etc… I can't go to work like that and be taken seriously.
I asked the AI to suggest a classic, Audrey Hepburn look, I was give baggy, floral tops and dresses. Total opposite of what I asked.
The daily look, a selection of outfits, has not changed in 3 days.
My opinion is this is a scam. Do not waste your money!
Response from developer
Hi there, Thank you for your review. We're sorry to hear you're disappointed with the style recommendations and feel the app isn't meeting your needs. Our product team is always working to grow and improve. Please contact us at https://mosso.ai/en/contact-us so we can look into this. Will MOSSO Team
Log-in difficulties - update: resolved!
Update: I finally heard back from someone. And now it’s working. Thanks.
Response from developer
Hello. We are sorry to hear that your experience with MOSSO has not been satisfactory. Please get in touch with our support team in regards to this issue - we will gladly assist you and provide a pleasant resolution: https://mosso.ai/en/contact-us or hello@mosso.ai - MOSSO Team
FRAUD
Response from developer
Hello, we're sorry to hear about your experience and understand your concerns regarding the recurring charges. We'd like to review your subscription and payment history to clarify what happened and help resolve this matter. Please contact our support team at hello@mosso.ai so we can investigate your case further. MOSSO Team
Awful
Response from developer
Hello, thank you for sharing your feedback. We're sorry to hear that the styling recommendations and overall experience did not meet your expectations. We take your comments seriously as we continue working to improve our recommendations and personalization features. If you'd like further assistance, please reach out to us at hello@mosso.ai. MOSSO Team
