Won’t Save Log In Info
Response from developer
Hi Randi — thanks for the honest feedback. Our latest release fixed a number of login issues, so please update from the App Store and see if it holds now. Biometric sign-in is coming later this year. If it still won't save your login, give our team a call at 844-234-4472 and we'll help. — The MotivHealth Team
Will not pair
Response from developer
Hi — sorry this has been so frustrating. Your Fitbit doesn't connect to our app directly. Pair the tracker with the Fitbit app on your phone, give that app permission to write to Apple Health, then allow the MotivHealth app to read health data from Apple Health. If steps still don't come through, call us at 844-234-4472 and we'll walk through it with you. — The MotivHealth Team
App sucks
Response from developer
Hi — thanks for telling us; pages that won't open isn't a small problem. Our latest release includes performance and login fixes, so please update from the App Store. If it continues, call us at 844-234-4472 and we'll help track it down. — The MotivHealth Team
Useless
Response from developer
Hi, and thanks for the feedback — we're sorry the app hasn't met your expectations, and we'd like to help turn that around. Our Personal Health Assistants can help with whatever isn't working — logging in, viewing benefits, or syncing steps — at 844-234-4472. We've also released a major update with a refreshed design and performance improvements — we'd love for you to give it another try. — The MotivHealth Team
Lame App
Response from developer
Hi Rick — thanks again for your patience. Since your review we've released a major update with a redesigned experience, clearer access to your benefits, claims, and ID card, and improved step syncing. If there's specific information you couldn't find before, we'd love the chance to help — call our Personal Health Assistants at 844-234-4472. — The MotivHealth Team
