Inaccurate
No real resolution
They don’t care
I’ve been a customer for 5 years. We have two accounts with them. MONTHS ago the notifications stopped working. I have called them numerous times and explained what’s going on, what I see, what I’ve done, deleted, reinstalled, edited settings, etc etc etc. I work in IT, I know the drill. Never, NEVER has anyone called me back. I’m now waiting for a call back from the last call I made, over 3 weeks ago, which I’m guessing is never coming. The last lady I spoke with sounded promising, sigh, and even told me she’s had other customers complain that they aren’t receiving the notifications either. I told her I first reported this back in April, notifications stopped working in March. If anyone had called me then they would have known they had an issue. At this point I’m cancelling my account and contacting my financial institution about the monthly fees I’ve been paying for months for services that they not only can’t/won’t fix, but they don’t even have the etiquette to contact their customers about. I’ve done my part to try and assist and reconcile the issue. They refuse to be of service. At this point I’m blatantly just being taken advantage of.
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Notifications Not Working
Since last update notifications are not working.
Unable to view app
I am unable to view the app on my phone since the app was updated two days ago.
Response from developer
Thank you for letting us know you aren't able to see the app. Please update to the latest version, v4.4.4. If the update doesn't fix the problem you're seeing, we'll need more details to find your account, so please contact us at 877-732-4970 or by email support@motosafety.com.
It has stopped working
This app is no longer working at all.
The more Updates the Worse the App gets!!!
Fire every engineer or software writer that works on this app!!
I thought each time there was an update it “might” slightly get better!! But, it gets exponentially worse!!??😡😡
I thought each time there was an update it “might” slightly get better!! But, it gets exponentially worse!!??😡😡
Geofence not working
I stopped getting notifications when the device/car enters and exits a geofence. Nothing has changed in my settings. It worked before, though I used to get duplicate notifications. Now I don’t get any.
L device
My sister got in a wreck and had the tracker put in her car but I’ve done nothing wrong but my parents put it in my car now and be getting mad this thing is such an L yall ruining my life Fr please delete your whole franchise
Who is writing these apps?
It used to be a great tool, before ownership changes. Then app formed only fair and was difficult to use. Presently app is horrible. Car show offline frequently. Right now one car shows parked 4 miles from where it really is.
I’m positive you can do much better.
I’m positive you can do much better.
No longer reliable
I’ve had these devices in my vehicles for 3 years. It used to be very accurate down to the parking space. I would get notifications in real time. This is no longer the case. I don’t get notifications until the vehicle has been out for 45 mins to and hour. Talked into getting an updated device and still have the same problems. I also get notifications that the car is moving long after it’s parked in the garage. It also goes offline for no reason. Looking into another company. Tired of wasting my money. This has been going on for too long.
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Response from developer
Thank you for updating your review to let us know you're having a problem with your trackers. We'd like to help you with the issues you are reporting here. Please contact us at support@MOTOsafety.com
Garbage Device and Service
I bought a tracker to use occasionally. I used it once and then didn’t for a while. Now they tell me I can’t re-activate the device because it’s been a year since I used it last... absolutely terrible!
Poor Update
And the update last week the app is not running well. At times it is difficult to locate the car. There doesn’t seem to be a way to refresh the screen on your own, you just have to wait and hope for it to update on its own. Loved the app before last week, but the update did not improve it at all.
Support unavailable
Our tracker has been offline for two days. I contacted support immediately with no success. Sales is available though.
Latest update seems to have a glitch
Ever since the latest update 6 days ago (date of this review is 26-Mar-2021), the app has failed to notify me of any alerts about 50% of the time the vehicle is being used. Further, the satellite tracking is also failing in the app itself at about 50% of the time. When I know the vehicle is being driven, the app will about half the time not show near-real-time GPS location; in fact one day in the past 6 days it showed it still parked at the home location even though I know it was being driven at that time. When I use the website on a PC I’m able to get the current information, though. So there’s a disconnect somewhere between the app and the actual MOTOsafety database.
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Horrible App
The whole purpose of this app was to track my child. How can I do this when the app gives me wrong information. This is a paid service and so not cool to not be able to use it. Frustrating.
Functional, but so many UI bugs and problems
I have used this product for a couple years. It does provide basic functionality of showing vehicle location and history. However the UI continues to devolve. I have tried contacting Motosafety support and get responses that basically say it’s not their problem. So if you need a basic solution but have low expectations for the app this may be the perfect product for you.
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Device is clearly visible in car and has high monthly monitoring fees
The device needs to be connected to a panel in the car. In Honda’s, the panel is just underneath the steering wheel. The device sticks out from the dash and flashes. It is very obviously visible. Any teenagers who don’t want dad knowing their whereabouts on a Saturday night can simply pop out the device just like you would with any plug in device.
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Out with the new, in with the old?
I mean after the outcry of negative reviews you would think that there would be an app update bringing back the old UI system. Seriously, if I wasn’t able to find the old app download somewhere on the web I WOULD NOT STILL BE PAYING MONTHLY FOR THIS SERVICE!!!! Seriously, get it together. Listen to your customers and fix this already..... it’s been too many months too long.
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Good to bad
App was very usable months ago. Now, it’s a struggle. Latest issue is if number of starts and stops exceed a page for a day, you cannot view the ones below the page. You can try and try, but app doesn’t allow it.
And, no way to find help in app, so writing here. :(
And, no way to find help in app, so writing here. :(
Unfair business
I try to cancel my subscription for month. It’s just impossible. They don’t offer a way to stop it in app. You have to call a number and nobody pickup the phone. Scam!!!
