Unfriendly app to use
Payment issue
Response from developer
Hello Sobat XXI, we apologize for the inconvenience you experienced. We greatly appreciate your report and feedback. We will continue to make the necessary improvements to provide a better experience with the m.tix app. If you encounter any other issues, please contact our Customer Service through the following link https://bit.ly/mtixcare so that our team can follow up on it. Thank you.
the application is lousy
Response from developer
Hello Sobat XXI, we apologize for the inconvenience.. Please contact our Customer Service through the following link https://bit.ly/mtixcare so that we can further address the issue you’re experiencing. Thank you.
Easy to use very handy
no
Response from developer
Halo Sobat XXI, kami mohon maaf atas ketidaknyamanan yang Anda alami. Kami sangat menghargai laporan dan masukan Anda. Kami akan terus melakukan perbaikan yang dibutuhkan untuk memberikan pengalaman yang lebih baik dalam menggunakan aplikasi m.tix. Jika masih menemukan kendala lainnya mohon untuk dapat menghubungi Customer Service melalui link berikut https://bit.ly/mtixcare agar dapat ditindaklanjuti oleh tim terkait kami. Terima kasih.
Issues updating list and theatre
Can see only 1 theatre for Jakarta area. No other names in list. Kindly check
Response from developer
Hello Sobat XXI, we apologize for the inconvenience.. Please contact our Customer Service through the following link https://bit.ly/mtixcare so that we can further address the issue you’re experiencing. Thank you.
BAD customer app journey
Email ke CSnya, jawabannya sangat gak helpful. Lgs kasih bintang 1 dan uninstall aplikasinya. Besok2 beli tiket bioskop pake Tix ID aja👍
Greedy with admin fee
The minimum top-up amount was 100k for top-ups via bank. You must’ve expected another top-up and force us to use the excess balance for future bookings.
This is such a pesky scheme, and one that I didn’t have to expect from such an established cinema. Shame.
Greedy App
Melanggar data pribadi pengguna!
App won’t even open after I loaded it with money.
Fitur
Error
Response from developer
Pelanggan MTix yang terhormat, Kami mohon maaf atas masalah ini. Kami akan menyelesaikan masalah ini sesegera mungkin. Karena kami tidak memiliki alamat email Anda, dapatkah Anda mengirimkan email kepada kami di csmtix@21cineplex.co.id sehingga kami dapat membantu Anda. Kami menantikan email Anda. Terima kasih
Update baru
Cannot proceed after selecting seat
Response from developer
Dear MTix Customer, We are very sorry for the problem. We will solve this problem as soon as possible. As we don't have your email address, can you please write to us at csmtix@21cineplex.co.id so that we can help you better. We look forward to your email. Thank you
Update please
Response from developer
Dear MTix Customer, We are very sorry for the problem. We will solve this problem as soon as possible. As we don't have your email address, can you please write to us at csmtix@21cineplex.co.id so that we can help you better. We look forward to your email. Thank you
Interface for iphone x
Then, recently updated to the latest version....still, doesn't look good.
Awful UI at Iphone X
Can't even open.
App stopped working
Please fix! 😭
