Můj Albert User Reviews

Můj Albert
Můj Albert
Albert Ceska republika, s.r.o.

Customer Experience

Positive experience24.7% of reviews
Neutral26.0% of reviews
Negative experience49.3% of reviews

~ Based on 73 written reviews from the US App Store.

Is Můj Albert Safe?

Not enough ratings yet to assess Můj Albert.

Is Můj Albert Legit?

Můj Albert appears to be a legitimate app. AppsHunter Legitimacy Score for Můj Albert is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Apple walett

Its a very nice App but it will be missing add to Apple wallet😁

Bugged from the start

App requires access to copy paste from Macbook (shared clipboard) and the registration cant be completed without it.

Can’t log in anymore

I’ve been using this app for years, but suddenly I was logged out. Now I can’t log back in because every time I enter my phone number, the app immediately shows “Ověření přerušeno” without even sending a verification SMS. Reinstalling the app and updating iOS didn’t help. I also can’t create a new account. The card is not available, so the app is useless now. Please fix this.
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Login annoyance

Requirement for login before displaying the card is very annoying. It pops up every time I need it the least.

Language options

Can we please add English language to the app? It’s not that difficult is it?

Can’t receive a sms with verification code

Can’t receive a sms with verification code on ukrainian telephone number. Technical support didn’t help

Shopping in a store should not require an application

Shopping in a store should not require an application

Good app with minimal downsides

I like it, occasionally it shows some bugs but what app doesn’t. I would really like to see dark mode so i don’t burn out my retina when planning what to buy at the evening.

Scam

No language, no sms on foreign phones

Hell

Just downloaded an update and the app just ceased working completely. Totally useless.

Show the card in any circumstances

Guys, would it be possible to get to your Albert card without necessity to download new version od the app? Imagine you are standing in a payment row, it's your turn to pay and the app wants new version. You should somehow at least let users display their old card. As it does not update anyway 🤷🏻‍♂️
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The worst grocery app

So I thought Tesco has the worst grocery app, but that was before trying Můj Albert. I tried to update my phone number in the app. It didn’t update it after the confirmation. I used the app in the store. I received a notification that I got 38 credit, but after opening the app, the credits are 0. The receipt isn’t in the app either. Since the automated cashier doesn’t print it, it’s then impossible to check it. Also, in the app there’s a non working option to have your receipts printed: when you tap it, it just switches back to no print 😂 I tried to send feedback within the app, but guess what? There’s no confirmation after tapping the send button. Just nothing happens, your feedback stays there for you… Ah, and the new feature Leták doesn’t show any leaflet for my selected store. Overall the user experience is terrible and as a result I will not be visiting Albert stores if there’s a choice. Good work guys, especially on testing the functionality 😂
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App is logging me out

The app is generally fine, but in the past few weeks it keeps logging me out, which I really don’t like. I mainly use it for the card, and I need quick access when I’m paying, so I don’t want to be logging in all the time at the cash register. I’ll probably just take a screenshot of the card instead.
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Scan

Veľmi často sa stáva že aj po zaplatení nákupu ostáva nakup v aplikácii stále aktívny. Vždy to zistím až pri ďalšom nákupe kedy už neviem urobiť nič iné len ten starý už zaplatený nakup zrušiť.

Can’t sign in

Recently switched to Iphone 16 from 11 pro and so far i cannot sign in. I’m only able to fill in email. After that i can’t press any buttons.

Horrible

Discounts to download app are a horrible marketing strategy.

Response from developer

Hello, the discount app is just an option to take advantage of even better prices, but even without it you can find good deals at Albert. The app is more like a bonus that can make shopping easier for someone and bring discounts, but of course it is not necessary for shopping. Every week you will always find a few products in the flyer at a better price, even with the app, but the promotional price still remains for those customers who do not have the app. 🙂 You can also buy our products at permanently low prices from us, thanks to which you can save significantly on family shopping. 😊 Have a nice day, Albert Team.💜

Only in Czech Language :(

The app seems nice but I’m struggling to read it or find a language change setting (do they exist?)

You would think that a huge European supermarket chain could offer different languages for their digital products…

Only 9 million people speak Czech as opposed to over 1 Billion who speak English. Seems like serious neglect to not offer the app in English.
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Please provides English language option

It’s so complicated for non Czech users to use this app include and English language option would make everything easier

no english language?

no english language option in 2024?

Need the app in English please

Please could you make an English version of the app in Czech Republic. There are more than half a million foreigners in Prague and would love to make use of the app which is currently only in Czech.

Thank you!

Response from developer

Hello, thank you for your review. Albert stores are operated only in the territory of the Czech Republic and for that reason the application is only in the Czech language. Thank you for your understanding. We wish you a pleasant day, your Albert.