Network crash
When ever I’m trying open payment page or Brand voucher page the mobile network is getting crashed completely for my IOS.
Too many system maintenance
During day time there are a lot of system maintenance, whenever I need to make transaction the app is under maintenance. Also, when I click on support call headphone button it is not clickable one of my referral friends payments is shown as in process since last 10 days and showing failed in the home screen and the payment has been debited from my friends account
Marketing for your app and connecting to customer care is a pain
Marketing for your app and connecting to customer care is a pain
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Frustrating-Crashes every time of paying for the gift voucher
It has become highly frustrating to use this broken app. Everyone I try to purchase a gift voucher of available brand, the process fails at the UPI payment page. It just won’t let me buy the voucher. Frustrated to max now! Even logged a ticket but the support agent says, there is no way he can fix, try another transaction. I did try again, same issue.
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Nice concept
Wow, just got to know about the app from my friend. Have added 5k amount to spending account. Brands discounts are exciting. Looking forward for nice savings and deals.
Money debited but transaction failed - no support received
Extremely poor service, I deposit 25,000 using UPI and the money was successful debited from my account however, the app shows the transaction failed. Under AMC. Processing. Has been one week now I haven’t received any contact from the support team. The support team has not respond to the complaint there is no phone number to contact them only email address and they don’t have a X account so that we can publicly ask them for this kind of experience. They only have an Instagram account that also not legit Looks like this is a fraud company somehow got the license. I’m gonna do a police complaint now.
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Response from developer
Hey Leo, we are deeply concerned to hear about your experience with the failed transaction and the lack of response from our team. We completely understand how distressing it must be to have 25,000 debited with no resolution for over a week. We want to make this right for you. Please write to support@multipl.xyz with your transaction details and we will investigate this immediately. Most amounts settle quickly per the fund process, and if yours has crossed the expected window, our team will prioritize looking into it for you.
