Unreliable Customer Service – Absolutely Unacceptable
One of the worst customer service experiences I have had.
Mumzworld’s customer service has been extremely unreliable and inconsistent. Every time I contact them, I end up speaking to a different person who seems to have no knowledge of my previous conversations or complaint. I am repeatedly asked to explain the entire issue again from the beginning, as if there is no proper case history or internal communication whatsoever.
Responses take far too long, promises and information provided by customer service cannot be relied upon, and no one seems willing to take ownership or responsibility for resolving the issue. I even requested several times for my complaint to be escalated to management, yet nothing meaningful was done.
The final straw was when I told them that, because of the way my case had been handled, I would close my account and stop shopping with Mumzworld completely. They did not even have the professionalism to respond.
This is not simply poor customer service; it is a complete lack of accountability, consistency, and credibility. After this experience, I have lost all trust in Mumzworld and will not be purchasing from them again.
One star is honestly more than this experience deserves
Mumzworld’s customer service has been extremely unreliable and inconsistent. Every time I contact them, I end up speaking to a different person who seems to have no knowledge of my previous conversations or complaint. I am repeatedly asked to explain the entire issue again from the beginning, as if there is no proper case history or internal communication whatsoever.
Responses take far too long, promises and information provided by customer service cannot be relied upon, and no one seems willing to take ownership or responsibility for resolving the issue. I even requested several times for my complaint to be escalated to management, yet nothing meaningful was done.
The final straw was when I told them that, because of the way my case had been handled, I would close my account and stop shopping with Mumzworld completely. They did not even have the professionalism to respond.
This is not simply poor customer service; it is a complete lack of accountability, consistency, and credibility. After this experience, I have lost all trust in Mumzworld and will not be purchasing from them again.
One star is honestly more than this experience deserves
Show more
Response from developer
We are deeply sorry for the frustrating experience and lack of consistent communication you faced. This falls far short of the standard of service we strive to provide, and we truly regret making you feel unheard. We want to take full accountability and make things right. Please share your details with us using the following link: https://shorturl.at/abrwL, and a member of our team will contact you as soon as possible to assist you directly and ensure you have a better experience.
why r u only delivering to arab countries
bad
اسوء تعامل واسوء موقع يتلاعبو بالعملاء
ما انصح احد يتعامل معاهم مافي مصداقيه ولا يحترمو العملاء
Customer service
The worst customer service I’ve ever had.
اسعاركم مرتفعه
الشحن غاااااالي
Need more offers
More offers and discounts
Mum needs
Very good product that can help any mum with very affordable price in this store
delivery
delivery time very long even for the area next to UAE
تعامل سيئ
تم طلب طلبيه ودفع المبلغ وللاسف قبل يوم التوصيل تم التواصل انها نفذت اسوء المواقع بالمصادقيه
اسوأ تجربة عند استخدام كود خصم لأول مرة وتم إلغاء الطلب
تواصلت مع خدمة العملاء وبلغوني ان ماتقدر تستخدمه لان تم استخدامه في طلب ملغي ولم يتم تنفيذه تجربة سيئة ولن تتكرر ولن استخدم مثل هذه التطبيقات التي لاتجذب العميل الذي يستخدمها لأول مرة
Love the new app
As a long-time Mumzworld customer, I’m so happy with how the app has grown. Now that I have my new daughter, the updated app has made everything so much easier. It’s a truly amazing experience smooth, modern, and beautifully designed.
The colours are bright and cheerful, the layout is well-organised, and navigation is simple and intuitive. Everything works well with no lagging at all. I can find what I need quickly, and the overall experience feels thoughtful and user-friendly.
Well done.
The colours are bright and cheerful, the layout is well-organised, and navigation is simple and intuitive. Everything works well with no lagging at all. I can find what I need quickly, and the overall experience feels thoughtful and user-friendly.
Well done.
Show more
Lifesaver!!
As a first-time mum, I’ve been so impressed with Mumzworld. The app is easy to use, and I’ve found everything I need for my baby without any hassle.
What really stood out for me is how reliable the delivery is. Everything arrives on time, and sometimes even earlier than expected. I also had to return a few items, and the return process was quick and completely stress-free.
Overall, it’s been such a smooth and reliable experience.
What really stood out for me is how reliable the delivery is. Everything arrives on time, and sometimes even earlier than expected. I also had to return a few items, and the return process was quick and completely stress-free.
Overall, it’s been such a smooth and reliable experience.
Show more
Response from developer
Thank you so much, Sarra, for your amazing review! 💛 We’re truly honored to be part of your journey as a first-time mum. Knowing that you found everything you needed with ease, experienced a smooth return process, and could count on our timely delivery means the world to us. Our goal is to always offer a convenient and reliable experience for you and your little one.
Enticing customers with misleading discount labels
I encountered an issue where the 50% discount is displayed, but the full price is charged at checkout. Please verify multiple times before proceeding with the payment.
Glitches and wrong prices!
There are so many items that they claim to be out of stock on the registry and then when you add it to YOUR cart it’s magically available. And the price of the item is double on the registry but when you click to view the product itms suddenly back to half price! Very off-putting for people checking out my registry!
Show more
تدهور واضح في الخدمة والتجربة
كنت من عملاء ممزورلد الأوفياء، وطلبت منهم أكثر من ٥٦ مرة، لكن للأسف تجربتي الأخيرة كانت مخيبة جدًا.
أولاً، الأسعار في موقع الإمارات أرخص بكثير من موقع السعودية لنفس المنتجات بالضبط! ولما قررت أطلب من الموقع الإماراتي بما إني كنت مسافرة، رفضوا يقبلون الدفع اكثر من مرة والسبب ان بنكي ما قبل مع اني غيرته ٣ مرات رغم إن سجلي عندهم معروف وطويل.
ثانياً، يعطونك قسيمة “خصم ٥٠ ريال”، لكن بعد ما تدخلينها يرتفع سعر الشحن فجأة، وفي النهاية الخصم الحقيقي ما يتعدى ٥ ريال! شعورك إنهم بس يبون يجذبونك بعنوان خصم وهمي.
وثالثاً، لما كلمت خدمة العملاء، ما في أي تفاعل أو محاولة لحل المشكلة. الرد الجاهز دايمًا: “هذا النظام!” بدون أي تعاطف أو اهتمام.
للأسف، بعد كل هالتجارب، قررت أوقف التعامل معهم. في منصات ثانية تهتم فعلاً بعملاءها وتقدم شفافية ومصداقية حقيقية منها first cry صراحة فرق التعامل
أولاً، الأسعار في موقع الإمارات أرخص بكثير من موقع السعودية لنفس المنتجات بالضبط! ولما قررت أطلب من الموقع الإماراتي بما إني كنت مسافرة، رفضوا يقبلون الدفع اكثر من مرة والسبب ان بنكي ما قبل مع اني غيرته ٣ مرات رغم إن سجلي عندهم معروف وطويل.
ثانياً، يعطونك قسيمة “خصم ٥٠ ريال”، لكن بعد ما تدخلينها يرتفع سعر الشحن فجأة، وفي النهاية الخصم الحقيقي ما يتعدى ٥ ريال! شعورك إنهم بس يبون يجذبونك بعنوان خصم وهمي.
وثالثاً، لما كلمت خدمة العملاء، ما في أي تفاعل أو محاولة لحل المشكلة. الرد الجاهز دايمًا: “هذا النظام!” بدون أي تعاطف أو اهتمام.
للأسف، بعد كل هالتجارب، قررت أوقف التعامل معهم. في منصات ثانية تهتم فعلاً بعملاءها وتقدم شفافية ومصداقية حقيقية منها first cry صراحة فرق التعامل
Show more
موقع سئ وغير صادق
لقد قمت بشراء من الموقع وتم اخذ علي رسوم شحن وتوصيل ورسوم الضريبة وحين تم وصول الطلب تم اخذ رسوم جمارك دفعت 1000 درهم رسوم توصيل وضريبه وجمارك
تطبيق رائع متوفر كل مايخص الامومه
احب هذا التطبيق كل احتياجات الاطفال والام والمنزل متوفره احب ذلك🩷🩷
تجربه سيئه
تعامل سيئ جدااا التطبيق كان كويس التسليم سريف فحاه صار التوصيل على كيفهم وكذب وطناش من المسؤلين مااتصح فيه ابدااا
بيع منتوجات مسترجعه
للأسف التجربة الاولي كانت سيئة جداً ولا يوجد توضيح أن المنتوجات المعروض هي بالاساس رجيع
اسوأ موقع ممكن تتعامل معاه
اسوأ موقع ممكن تطلب منه .. بعد ما تدفع كل شي مطلوب منك بتتفاجئ انك رح تدفع التخايص الجمركي ببلدك يعني النصب في ابهى صوره مستحيل اكرر غلطتي واطلب مرة تانية فاشلين بكل المقاييس ونصابييييين 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
