Exceptionally Poor!
My package arrived with NO PHONE only a charger! It is impossible to get through to anyone and after multiple emails and online chat messages I have finally received a very generic email to say this is being looked into but may take 14 days… I am still waiting! I am beyond disappointed and I have currently lost over £500 for an iPhone, with no idea if I will get my money back!!
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Was quick and straight forward
Sold my phone via the app and was surprised to see I could drop it off at my nearest Timpson. Took around five minutes to get paid.
First and last time
I downloaded this app as a way of getting rid of some dvd’s we’d had for such a long time. The app gives you a price when you scan them, then a week later when the payment came through it was £5 less than what they’d given. Turns out they give you zero for apparent artwork faults. Most of the dvds are 15+years old and had barely been used. A box set of 10 dvds, which had everything there apparently was worth zero because the outer box was damaged. It wasn’t damaged before it was sent. Definitely not worth the hassle of sending items and I won’t be back
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They aren’t what they were
Has used them several years before and had great experiences, this time however send a package that arrived intact with all content. Notification was received…then nothing…
Afternoon chasing didn’t get a response for ages and then they said order wasn’t intact and only partially scanned.
The problem here is regardless payment hasn’t been made, which means this effectively amounts to just outright theft and fraud.
Terrifying and worst just a waste of time. Avoid like the plague.
Afternoon chasing didn’t get a response for ages and then they said order wasn’t intact and only partially scanned.
The problem here is regardless payment hasn’t been made, which means this effectively amounts to just outright theft and fraud.
Terrifying and worst just a waste of time. Avoid like the plague.
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Did Not Collect
I thought twice about using the app as prices offered were very poor but weighted up my options and thought the convenience of collection and time spent listing on eBay would save me in the long run. However, I waited in from 8am to 8pm and the driver did not arrive. I could have listed these myself in that time.
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Drastically dropped price of iPad mini.
I sent an iPad mini (2019) to mM and the initial quote was for just over £90. Once they had received it, done their tests, the price was drastically reduced to £9.30. They claimed that there was cosmetic & water damage, and the iPad was bent.
The iPad had been in a fully closable case since new, so unsure how the water damage occurred. To the naked eye, it was in excellent condition.
If you do choose mM to sell your mobile phones or other higher value items, take pictures and note the IMEI number or other designated identification of the item.
I asked for the iPad to be returned, however because I didn’t take pictures or log the IMEI number (as I was not expecting the disrespectfully low amount offered) I was unsure if the iPad returned to me was even the one that I had sent in.
MusicMagpie are not a company I would use for anything.
Heed the one star reviews, but in my opinion, they do not deserve even one star. Poor service.
The iPad had been in a fully closable case since new, so unsure how the water damage occurred. To the naked eye, it was in excellent condition.
If you do choose mM to sell your mobile phones or other higher value items, take pictures and note the IMEI number or other designated identification of the item.
I asked for the iPad to be returned, however because I didn’t take pictures or log the IMEI number (as I was not expecting the disrespectfully low amount offered) I was unsure if the iPad returned to me was even the one that I had sent in.
MusicMagpie are not a company I would use for anything.
Heed the one star reviews, but in my opinion, they do not deserve even one star. Poor service.
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Dreadful app
Clunky slow and un intuitive. This app must have been designed by the intern. Absolutely useless
Terrible
It’s such a shame to write this review about this company. I’ve had really good service with them most of the time. Unfortunately this time has been terrible Service the lack of communication from them the lack of urgency to sort my claim out the lack of urgency to do anything it makes you feel ignored worthless and honestly you’re better off either selling it yourself on eBay for more money or to a High Street chain or another online company besides this one would not recommend at all.
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Waste of time
Scanned multiple DVD’s and Blurays and the app just says not accepting these titles.
False warranty!!
Stay clear of this company bought a phone around four months ago had issue sent it back told me it was from accidental damage gave no proof of this I haven’t dropped the phone once terrible customer service AVOID AT ALL COSTS absolutely shocked that this is even allowed all I asked for was a refund for my faulty product gave me a barebones reply after I sent it back to them and said they will send this broken phone back to me once again AVOID!!!!
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RIP off
Do not sell your items with these as they say they will give you £20 but instead you get 0.73p
Destroyed the all
You’ve totally destroyed the app 😔 Im searching for Movies and its offering me headphones and mobile phones and other completely Unrelated stuff. I Can no longer search for Movies or Tv Shows 😒
problem delivering.
I ordered a phone on Sunday before 12 pm with next day delivery, they said it would be delivered the following next day, there was an issue so it didn’t come. So i thought it was ok because of course it was ordered on a Sunday. Today, (Tuesday) still haven’t gotten any notification on when it will be here. Now i don’t know if this is a delivery issue, or they messed up during packing/ address but i paid for next day delivery so i was at least expecting for it to come today. It has stopped at a post office for several hours (17+) that i live an hour away from. I contacted MusicMagpie and i have to wait in between 24 hours for a response. If you want a product to come asap i wouldn’t recommend this app! Although i have had a phone that came from here and lasted me 5 years until now. (or whenever the new one comes.) This isn’t a complaint about the products because every product i have gotten from here has been great quality! It’s just the delivery, i did check with the delivery company and they said it wouldn’t be their fault as it’s when the company ships it off. Obviously delivery will be different for everyone so don’t hesitate to order anything.
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Good service bad app
I have used MusicMagpie for years and recommend the site. However, the app misses basic functionality: I cannot view my order within the app and cannot track the order from within the app. I can perform both of these functions on the website.
Scanner doesn’t work
Considering I have a new iPhone pro max my camera isn’t the problem
Useless app
Waste a load of time scanning DVDs and then sign up for an account. Need to respond to an email account verification…which never comes through. Don’t waste your life people.
Stole my items
I sent in good useable items games dvds etc and they gave me nothing after stating on the website I would of got something for them DO NOT USE!
Not worth it
We have sold a few books, DVD’s and games on this app along with other similar apps. We understand that these apps will claim some items are missing or damaged even when these items sometimes aren’t. I haven’t had an order where an item isn’t missing or damaged. A lot of things are only going for 1p. But it’s very suspicious that it’s the items they claim are worth more, usually over £1 are the items that have arrived damaged. We had an order over £22 with 64 items and only got £6. The most expensive thing they accepted was 84p. I spent ages sorting through these items I have binned a lot that aren’t in sellable condition and checked that discs are in boxes and it’s not worth it anymore.
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Read the reviews they steal items from trades
I sent in a Nintendo switch. They stole the box ( and admitted it) and the buttons. I have taken pictures before I sent it so know exactly what was in the box. Just look at the other reviews they are well known for this. I wish I had read the reviews first.
Simply Doesn’t Work
Open app, sign in to my account, scan items, checkout, get told to sign in. Deleted and reinstalled the app and even tried creating a new account, but still keep being told to sign in.