Good
Good
Improved look is the only positive thing
1. Zelle is gone. There is a P2P option, but Zelle is used by most banks and people. One can’t expect people who don’t use MCU to change how money is sent or received because MCU customers don’t have access to the norm.
2. Bill pay recurring dates were changed during the update. Many people have bill pay dates set based on when the bill is due or when a paycheck comes. Having to manually adjust the dates back is not only inconvenient, it caused checks to be sent twice. People living paycheck to paycheck can’t afford to pay extra.
3. You advertise mobile banking, but your updated app doesn’t work on older phones. Not everyone can afford to buy a new phone just because the bank chooses to cater to those who can.
2. Bill pay recurring dates were changed during the update. Many people have bill pay dates set based on when the bill is due or when a paycheck comes. Having to manually adjust the dates back is not only inconvenient, it caused checks to be sent twice. People living paycheck to paycheck can’t afford to pay extra.
3. You advertise mobile banking, but your updated app doesn’t work on older phones. Not everyone can afford to buy a new phone just because the bank chooses to cater to those who can.
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Zelle option not there any more
I am extremely upset, the Zelle option is not available no more after the system “update”. I strongly believe that is something that should’ve been kept.
UPDATE PROBLEM!
cant login to my account since the update. it keep saying wrong credentials!!
This is exactly what we needed!
These features are just amazing. I can do everything I need without having to leave my house. I really enjoy the look and feel of the new app.
Great App but having a issue..
I recently tried to get into my mutual app but it’s keeps saying “we are unable to Validate your information. Please try again or check your login credentials are set up correctly in online banking.” But when I put my information in it’s not working. It’s the system shutdown right now or not…PLEASE GET BACK TO ME!!
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I’m not happy with the app
NOT HAPPY! With the way it just randomly forgets your facial recognition is turned on
Password reset doesn’t work etc.
Password reset doesn’t work etc.
Balance Transfer
We appreciate the simplicity of the overall banking system ; not bad.
Please Fix the password Reset / Id Recovery
Every time the app updates i loses my log in information. I been using Face ID for so long I forgets my password and ID and now that i wants to Recover or Change it the request never send to my email. Its 2023 and this problem been going on for years and needs to be Fix Immediately.
Can not update my phone is a 6 iPhone
And want let me do my later version now I can’t even get on no more it want let me use a later version I can not afford to buy another phone there has got to be away to use a later version . There is no since in y’all keep on updating when people can’t afford ios13 I cant
Best app ever
Easy to use
Crashes a lot
App is down what seems every other week
App goes down on weekends
The app seems to go down every weekend and late night
Love/Hate
I love being able to easily transfer money between accounts and pay off loans. However, this app is always crashing and having technical difficulties. Sometimes the Touch ID doesn’t work & it asks you to log in with password & even the correct password doesn’t let you log in sometimes.
Great app but...
I like the app so far. You’re able to check you balance fast and safely with Touch ID. It would be much better if it has the mobile deposit feature added.
Checking and savings accounts.
Excellent Online Service. Always there and convenient when I need it😀.
Pretty good app
Not perfect but the app is great to perform basic transactions without going to the internet! I wish it would show credit card transactions from the app though like the previous app did. Definitely worth using though!
Is the app still supported?
App will not open
Bring more features
Great apps easy to navigate, would love to get mobile deposit added. Joined another bank for that purpose, because this app does not offer it.
App is garbage material
Every time it updates it loses your log in info and you have to start from scratch to log in. It doesn’t remember my fingerprint either. I’m getting close to saying forget this institution and move my account elsewhere. Highly frustrating I have over 30 passwords to remember already atleast remember my finger geez
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