Nice
Useless app
Response from developer
Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort Hub app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Device Model (e.g., Dragon 5 connect) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team
Something went wrong
Response from developer
Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort Hub app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Device Model (e.g., Dragon 5 connect) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team
Worst app
Response from developer
Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort Hub app has been frustrating. We want to assure you that we are committed to providing a reliable experience for all our users. To help us investigate and resolve this issue as quickly as possible, we invite you to contact us via our Support page here https://www.delonghi.com. In your message, please mention this review and include the following details: - Your Device Model (e.g., Dragon 5 connect) - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. This visual information is extremely helpful for our development team. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team
Fail!
Response from developer
Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Comfort Hub app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the "My Area" section and press the icon "Customer support". 3. Select the "My Tickets" option and press "Open a ticket". In your message, please mention this review and include the following details: - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team
Timezone bug
Response from developer
Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Comfort Hub app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the "My Area" section and press the icon "Customer support". 3. Select the "My Tickets" option and press "Open a ticket". In your message, please mention this review and include the following details: - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team
App is useless
Response from developer
"Hello, Thank you for your review. We sincerely apologize that your experience with the My Comfort hub app has been frustrating. We are committed to ensuring a reliable experience for all our users. To help us investigate and resolve this issue as efficiently as possible, please open a dedicated support ticket from your account. How to Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the ""My Area"" section and press the icon ""Customer support"". 3. Select the ""My Tickets"" option and press ""Open a ticket"". When submitting your ticket, please mention this review and include the following details, which are crucial for our team: - Your Smartphone Model and Operating System (e.g., iOS 17.5). - A brief description of the problem. - Screenshots or a short screen recording of the issue, if possible. This visual evidence significantly speeds up troubleshooting. We look forward to seeing your ticket so we can turn your experience around quickly. Sincerely, The De'Longhi Support Team"
Waste of money
Whoever developed it I assume they never have tried benchmarking other apps, who would turn off the routine completely to manually control it, when the whole point of this is after all saving the electricity bill and not having to remember to manually turn the trigger back on!!! Can you actually think smart??
Scheduling
Response from developer
Hello, Thank you for your review. We sincerely apologize for the frustration you experienced with the My Comfort Hub app. We believe the issue you encountered has been resolved. Could you please attempt to Login again and let us know if it's now working? If the problem persists, Open a Ticket: 1. Log in to your account on the app. 2. Navigate to the "My Area" section and press the icon "Customer support". 3. Select the "My Tickets" option and press "Open a ticket". In your message, please mention this review and include the following details: - Your Smartphone Model and Operating System (e.g., iOS 17.5) - A brief description of the problem you are encountering. - (Crucial) Screenshots or a short screen recording of the issue, if possible. We look forward to hearing from you and turning your experience around. Sincerely, The De'Longhi Support Team