My Epic User Reviews

Customer Experience

Positive experience13.4% of reviews
Neutral7.9% of reviews
Negative experience78.7% of reviews

~ Based on 629 written reviews from the US App Store.

What users say

Is My Epic Safe?

My Epic: Skiing & Snowboarding appears safe based on user ratings. AppsHunter Safety Score for My Epic is 92/100.

This assessment is based on 98,119 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.1% of ratings point to a safe experience
2.8% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 98,119 App Store ratings for My Epic.

Is My Epic Legit?

My Epic: Skiing & Snowboarding appears to be a legitimate app. AppsHunter Legitimacy Score for My Epic is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Greatest pass

We love our EPIC passes and the benefits it’s comes with

Love my Epic Pass

Skiing Vail since 1993 and love the winter experience. However, using the gondola to hike in the spring , summer and fall is my favourite.
I wish they had a discount for Seniors and an option for a us to get tickets for our grandchildren. I’m old enough to remember when Squaw Valley had 70-year-olds could Ski for free.
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Bring back the badges!

Up until maybe five years ago, the app had badges you could earn. (For hitting vertical feet, different resorts on the same day, skiing on specific days or holidays, etc). It was a fun little goals thing. I don’t know why it went away but it should be brought back.

Connectivity

Signs out when offline

Pay me if you want me to do your marketing research for you

It’s so lame that you force paying customers to do your market research
Pay me or stop asking me to do your job

Access to pass

I purchase a summer pass & unable to access it - i went to guest services & they gave me a physical pass even though I asked for it to be on the app

Helpful

This app shows me the best time for when I should go to the mountain. By saying the snow fall and what’s open.



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Shameful that this app is so bad

Vail resorts has had plenty of time to improve this app yet from the beginning to the current version it continues to be the worst app of any major entertainment out outdoor activity skiing biking app

Poor functionality

Add a mileage tracker and a GPS speedometer, add a stay logged in option, I’m sick of having to log back in constantly. Make the facial recognition option actually work. This app is useless. I use a separate ski app because this one is no good.

Epic has been one of the only joys to my life

Epic makes my life so easier to go skiing and that’s my favorite thing. The app helps me know what trails to go on before I go on the mountains and shows me cool ideas to go for ski checks.

App

Terrible interface. Password doesn’t hold and then takes for forever to verify.

What can I say, it’s Epic

Loved the shred in 25/26

Great mountains to ski✝️

Five star👍

Love this!

So convenient to check out what runs are open in my favorite resorts.

Annoying to buy an epic pass

When trying to buy the epic pass, it doesn't work in the website or app, and you have to call in to purchase it.

Thanks for your service

Epic really knows how to say, “Thank you for your service.” The discount is such that it doesn’t take much to get my money’s worth. Thanks to you, Epic.

Feedback

Not intuitive/ to many graphics,simplify!!!

Tracking is Terible

Despite every location, setting option tried. allowing the app everything it needs, I’m only able to get a history of my breadcrumbs on a map after initially reinstalling the app after that doesn’t work anymore.

Useless

Totally useless app. I have wasted so much time just trying to sign up/sign in. Really not worth the $20 I save on lift tickets. It’s 2026 and you guys can’t do any better than this!

Whistler pass renewal

Can’t get out of the renew pass screen and if I press renew it opens safari, so for now I am stuck