Bad experience
It dose not work properly even if I am not able to see my bill.So how may I know how much bill should I pay.Paying my bill amounts I must go store so I thing it’s not a good thing in my point of view.
What a joke
Ridicules app, won’t let u do anything !
Worst app
Cannot enter the app, cannot reset the password, on browser it’s ok, but app says no account.
Did you fired your Product Owners?
Just imagine user experience…
Provider’s app that basically serves only one demand from most of the users - pay monthly bills for internet and mobile with easiest way. LOGIN and authorize —> see unpaid invoices—> pay with Apple Pay.
New experience after update (notification about new release was sent via sms, literally SMS).
Login, authorize and … no invoices because you need fill in
Option 1:
ID (passport or similar)
Phone number ( reminder - I’m in authorized zone)
Option 2:
Contact number (whatever it is)
Invoice number
Control digits
Seriously!?!?
Provider’s app that basically serves only one demand from most of the users - pay monthly bills for internet and mobile with easiest way. LOGIN and authorize —> see unpaid invoices—> pay with Apple Pay.
New experience after update (notification about new release was sent via sms, literally SMS).
Login, authorize and … no invoices because you need fill in
Option 1:
ID (passport or similar)
Phone number ( reminder - I’m in authorized zone)
Option 2:
Contact number (whatever it is)
Invoice number
Control digits
Seriously!?!?
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Doesn’t work
After the update, I am unable to pay the bill
Non an IT company, just a name
Really the worst app! Every time doesn’t work
The application does not work
The app doesn't launch anymore
Не работает
Приложение больше не открывается! Обновилась, пробовала войти неоднократно. Верните прежнюю версию.
Не работает
Когда я пытаюсь залогиниться, то вижу только серый экран. Приложение не работает.
V2 Doesn’t work
The old one was ugly but at least it worked! This new one forgot my old app credentials, doesn’t work with the new ones I set up on the website, and fails to let me complete the registration at the SMS step
It’s epic
The app used to be bad. All problems fixed with one update. I recommend
It is not possible to use it
All the experience of using this app is an ocean of pain. From the beginning, you can't find this app just by searching request "epic". I only found a link on the official website.
1. At the first start of the app I see a light theme when the system theme on my phone is dark. Ok, maybe this is the feature and could be for a "better experience" (but I do not like it)
2. Login is such a buggie. I can't fill in my credentials with third-party app password storage (1Password, Bitwarden, etc), I even cannot Paste my password. Could you imagine the process of filling 15 symbols with different registers, and special symbols? It is hell! When I double-checked my password, I found a mistake, tried to point to that symbol in the middle of the password and it cleared all the values. WTF?!
2. "Fingerprint feature". At all my phone doesn't have any fingerprint scanners. What does it mean?
3. Overview of my plan. I have "5G Unlimited Plan" but in the overview, there is a strange bar that shows the used internet limit. How it should be understood?
But finally, I could pay my bill. Completely disappointed with such a level of service.
1. At the first start of the app I see a light theme when the system theme on my phone is dark. Ok, maybe this is the feature and could be for a "better experience" (but I do not like it)
2. Login is such a buggie. I can't fill in my credentials with third-party app password storage (1Password, Bitwarden, etc), I even cannot Paste my password. Could you imagine the process of filling 15 symbols with different registers, and special symbols? It is hell! When I double-checked my password, I found a mistake, tried to point to that symbol in the middle of the password and it cleared all the values. WTF?!
2. "Fingerprint feature". At all my phone doesn't have any fingerprint scanners. What does it mean?
3. Overview of my plan. I have "5G Unlimited Plan" but in the overview, there is a strange bar that shows the used internet limit. How it should be understood?
But finally, I could pay my bill. Completely disappointed with such a level of service.
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Worst app
This is the worst app I’ve ever seen, I can’t understand how you guys could have such bad service with such high prices
Not working
It asks you for your phone number and only allows you to enter 8 numbers. The app then locks up. Epic need to take down the app until it works.
Doesn’t work
The app makes no sense. It asks for an 8 digit phone number — which is almost intentionally ridiculous.
Can’t log in
It won’t let me put my whole phone number in. There is no room for the last 2 digits. This app is a waste of time. Fix it please!
Terrible
Asks me for my phone number and only allows me to put 8 of the 10 numbers in, then crashes when I hit the back button
It simply doesn’t work
Can’t get through SMS authorization. I even can’t check if enter valid number, the app doesn’t allow return to previous screen. Total crap
Epic fail
The app is a disaster. How do you earn money if I can not pay thru this app? There is no option to top up data…that’s the only thing that is important to have in the app. There other things: interface not user friendly, the remaining data is shown incorrectly, many other things. By the way, the website doesn’t work as well, you can’t top up there as well:( I had to go and find kiosk to buy top up data card…
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App won’t open
It’s a very basic app.
Doesn’t give you a full breakdown of your bills just overview of what you owe
The paper bill is more explanatory
Was able to access it. But now won’t open anymore.
For a big telecommunications company they should have a much more professional app
They don’t seem to care which is worrying
Doesn’t give you a full breakdown of your bills just overview of what you owe
The paper bill is more explanatory
Was able to access it. But now won’t open anymore.
For a big telecommunications company they should have a much more professional app
They don’t seem to care which is worrying
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