My Next Service

Rescheduling • Lock a service date when you approve a reschedule. Portal, text and customer-service requests lock by default; switch it off to keep the date flexible. • When the date is locked, the customer's confirmation text says the date is confirmed. • Requests for visits that are already completed or cancelled close automatically and can't be approved by mistake. • The Reviews badge stays current when requests are handled on the web or by text. Sign-in and dashboard • One sign-in screen for customers and employees. • Dashboard metrics load faster, show a loading state, and clear when you sign out. • If metrics can't load, you get one Retry row instead of losing your numbers. Your company's look • The app uses your company's colors and logo throughout, including dark mode. Getting around • Open the menu from every screen. • A cleaner Jobs route overview and slide-out menu. • Clearer status labels in Fleet, Invoices, Payments, Users and Customers. • The customer A–Z index responds to dragging again. Field work • Employees with route access can work their assigned routes from Jobs. • Welcome Calls show full service details: stories, window counts, screens and technician notes. • Private technician notes from the sale appear on the job. • Job photos save reliably after reconnecting, and the photo sheet is faster. • Truck crews match the web. • Cancelling a customer completes in one step and keeps your entries if something goes wrong. • Sales cards in Activity show the price with its billing cadence. Support • Send a support request with photos or video, and follow replies in My Tickets. Plus security improvements and an updated privacy manifest.