Problème de connection
Je n’arrive plus à me connecter à mon cloud.
WD the worst
Sorry to say this was my first and last item from WD, nothing but frustration and trouble never ending. Always trying to find a way to make it work properly. No assistance from the help people only people that will help other people who are stuck in the mud trying to work it out as well. it loses files you have to go and find somebody to try and find them restore them, but I refused. I’d rather just throw the device in the bin. actually, a better thing for this device is to make it a paperweight for your desk.
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My passport software/hardware
What a great little portable hardware/storage/server/software. This app is just great!! Easy to use, very simple to move around in and connect too. There is lots of help and support from the community and technical support. I had to get it replaced one time because of a hardware issue but it was shipped in and replaced with in a week. The app I can access from anywhere in the world and hook in to my server and extract any files or documents or anything I store on it from anywhere I want, I have had this program and the hardware for over 5 years now and it has never let me down, not even once. Thank y’all for making this app/software and the sever/storage unit that goes along with it.
Great job look forward to the next product release that can bring me and other people the same easy access and less headache then most of these technical logical devices were you need major, switchboard, and stuff just to set it up and have a server room is all did a great job with having compact portable that has a great software that goes with it…..
Great job look forward to the next product release that can bring me and other people the same easy access and less headache then most of these technical logical devices were you need major, switchboard, and stuff just to set it up and have a server room is all did a great job with having compact portable that has a great software that goes with it…..
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Locked out can’t sign up or sign in!
I have a mycloud 4tb external hard drive
After the new ios5 I couldn’t sign in
I’ve asked for help and got several emails ahs still can’t figure out how to access my 3tb of videos and photos
The passnumber required for manual sign in is not the required digit number
I’m thinking of Seagate in the future!
Why is it so damn hard to figure this out!
I had no problems for years with the blue mycloud app.
What’s the difference between mycloud, and mycloud home app.?
Please reply this is costing me money as I’m a youtuber and photographer
CFC66
Ron 🇨🇦
After the new ios5 I couldn’t sign in
I’ve asked for help and got several emails ahs still can’t figure out how to access my 3tb of videos and photos
The passnumber required for manual sign in is not the required digit number
I’m thinking of Seagate in the future!
Why is it so damn hard to figure this out!
I had no problems for years with the blue mycloud app.
What’s the difference between mycloud, and mycloud home app.?
Please reply this is costing me money as I’m a youtuber and photographer
CFC66
Ron 🇨🇦
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Can no longer access my device after updates
Even in local mode, I can no longer access my device. This device was supposed to be for safety and backup. Talk about safety and backup now. I cannot believe WD made changes that makes their device completely useless. I’m going to dismantle it and keeps the drives. Hopefully, I’ll be able to read the data from these drives. For sure, I’ll never buy a wd product any more. Not safe enough.
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It’s still broken, 0 stars.
This App does not support the listed My Passport Wireless devices.
The last working version of the App was 4.4.28 & all versions since fail to connect. The App can see and correctly identifies the drive, but when it tries to connect it generates a “WDGeneralNetworkError error 500”.
It has the same error if you try to connect directly to the drive network or via a local network. A device still running on version 4.4.28 still works correctly. This would indicate that there is nothing wrong with the drive or its settings. This version fails on both iPhones and iPads, they are all running the latest IOS version.
All devices are still able to access the Admin screen via Safari browser, and everything shows as functioning correctly on this screen. A MacBook Pro can also correctly access the drive through either network.
I am an IT Professional and have worked with a lot of WD products. I find this current situation very disappointing.
Version 4.4.28 needs to be made available until this problem is resolved.
The last working version of the App was 4.4.28 & all versions since fail to connect. The App can see and correctly identifies the drive, but when it tries to connect it generates a “WDGeneralNetworkError error 500”.
It has the same error if you try to connect directly to the drive network or via a local network. A device still running on version 4.4.28 still works correctly. This would indicate that there is nothing wrong with the drive or its settings. This version fails on both iPhones and iPads, they are all running the latest IOS version.
All devices are still able to access the Admin screen via Safari browser, and everything shows as functioning correctly on this screen. A MacBook Pro can also correctly access the drive through either network.
I am an IT Professional and have worked with a lot of WD products. I find this current situation very disappointing.
Version 4.4.28 needs to be made available until this problem is resolved.
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Why?
Why has WD somehow changed this app in their move to their upgraded 5 operating system?
I was quite happy with my “my cloud” drive using it locally only but now instead of doing the sensible thing and bringing out new software to support their new products and leaving the old one there for consumers not wishing to upgrade but without support or further updates they have somehow renamed renewed and imposed this new passport app on my devices that will not work my drive. I am not happy with WD and will never purchase their products again, my drive is only 6 years old at most and is still only 30% full. The planet should not consign this to landfill it’s perfectly useful and usable. The WD no choice upgrade stinks.
I was quite happy with my “my cloud” drive using it locally only but now instead of doing the sensible thing and bringing out new software to support their new products and leaving the old one there for consumers not wishing to upgrade but without support or further updates they have somehow renamed renewed and imposed this new passport app on my devices that will not work my drive. I am not happy with WD and will never purchase their products again, my drive is only 6 years old at most and is still only 30% full. The planet should not consign this to landfill it’s perfectly useful and usable. The WD no choice upgrade stinks.
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My Cloud Original No Longer Usable
I purchased the My Cloud for long term cloud storage, now that is no longer possible. Never buying another WD product in my life!
15 April
Now that cloud service has been deleted I can’t get to my files on this app on LAN either.
Gets the job done but streaming to mobile isn’t great
While it works to confirm downloading of media from sd card, playback of videos is staticky or buffering a lot. Takes a while to flip through photos too. Since I only need to deeply view photos in editing this doesn’t bother me to much since I can view them after connecting the device to my computer. It is great having something I can use to save media without the use of a phone to initiate the download of media. It works, but definitely has plenty of room for improvement
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Worst company. Worst drives
Avoid this company like the plague. Their app can’t even find their drives. I’m losing a ton of information and years of pictures because of one of their “updates.” They shouldn’t be in the NAS drive space if they can’t get their stuff working…
Less Expensive Storage
When I filled my Apple Cloud Storage, they wanted me to pay monthly. After a little research I purchased 4 terabyte storage that solve the problem for many years. It did give me an issue on connecting at one point but with the update that was solved. My wife and I back up everything with no problem. 4 terabyte is a lot of space for this point in time, I’m sure in the future with technology that will change! The plus is in the other cloud storage if they go down so does your data and you have no access. Mine is always available and be corrected easily through the web site.
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Worst thing money can buy :(
I wish I could give zero star to it. The app is so slow and so erratic that you can’t use it the hardware for most practical purposes. Spent around $600 of this junk!
Never buy WD NAS ever!!!
Never buy WD NAS ever!!!
No longer support remote access. And this model cannot be upgraded. It is dumb now.
No longer support remote access.
Adequate but not outstanding
Does the job, but as a number have noted this is not the most user friendly app. Hopefully the updates around the corner will resolve a lot of this. Nonetheless this has done the job for my personal cloud for a couple of years now, I will certainly consider using the updated version when it drops.
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Don’t bother
Won’t even give this a rating as I’ve been trying now to use the app and connect my MyCloud device without any success. Message saying drive not connected, it is. Connection timed out. Etc etc after many emails to and from WD CMS no resolution found so I now have a redundant product that I cannot use properly. WD claim I’m not connected to my local network, I am! They claim that the app must not be up to date, it is!
I can view, add, delete files from MyCloud Mirror Drive when using Finder on my MacBook Pro but the app won’t let me do this. I can also not access the MyCloud Web portable due to ‘Connection Error’. One would presume this is an issue with the WD cloud servers as the MyCloud device is visible in my MacBook Pro, I have solid blue lights on the front of the drive and the Ethernet cable is connected and working despite WD asking me to ‘Check This’.
I would not recommend any WD products going forward. And have reverted to using Apples iCloud backup service which is far superior and user friendly.
I can view, add, delete files from MyCloud Mirror Drive when using Finder on my MacBook Pro but the app won’t let me do this. I can also not access the MyCloud Web portable due to ‘Connection Error’. One would presume this is an issue with the WD cloud servers as the MyCloud device is visible in my MacBook Pro, I have solid blue lights on the front of the drive and the Ethernet cable is connected and working despite WD asking me to ‘Check This’.
I would not recommend any WD products going forward. And have reverted to using Apples iCloud backup service which is far superior and user friendly.
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Going back to Seagate … WD is useless!
The app doesn’t work at all. Support isn’t reachable you use a useless forum. The desk stop app is no longer available on the computer (found that out recently when I bought a new pc), the list goes on and on… my Seagate stuff is FLAWLESS so I’ll be getting all my stuff put to Seagate products now and THROWING OUT my wd cloud drive. Don’t waste $$$ on WD they are no longer the good company they were.
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Can no longer share photos to mypassport wireless pro
The whole reason I got MyPassport Wireless Pro was to backup photos from my ipad and iphone- I used to be able to share from photos to MyCloud and arrange into arrange into albums, but now it longer says my drive is online when I try to share it to MyCloud, despite the fact I know it’s online as I can even access it from my laptop vis wifi without connecting it via usb. Using autobackup feature backs up everything randomly and I can’t find things amongst tens of thousands of media files without sorting through an endless jumble. This app used to work, but no longer does, and I regret ever buying a MyPassport Wireless Pro!
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It’s okay
I like the auto backup feature, but I don’t like that th app has to be open the entire time. I also don’t like how it takes forever to open a photo or video. It would be great if it had a feature where it would auto-delete the photos/videos after it’s been backed up or at least ask the user if they want to do that or not.
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Not comparable with IOS
I have had a WD book live for years an was able to connect easily with my iPad thru wiFi. Now it’s not compatible.. I bought this 2 terra drive too last but now I have to buy new one!!! No way I would buy WD products if that is the case, Fix or update you app to keep it going. Thanks for your support
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