My PC mobile (Prepaid) User Reviews

My PC mobile (Prepaid)

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Useless

Out of curiosity, does this app ever work?
WorkdsgonemadWorkdsgonemad

Response from developer

Thank you for helping us make your experience better. Please reach out to mypcmobile@mobility.com with your account number and details about your concern. - Digital Voice of the Customer Team

App

This app is absolutely garbage. We got our son this phone plan and have tried to get the app to monitor the payment and such and I am able to download the app however it will not open and says technical issues and to try again later. I’ve tried multiple times and days and nothing.
KtinaMariaKtinaMaria

Response from developer

Thank you for helping us make your experience better. Please reach out to mypcmobile@mobility.com with your account number and details about your concern. - Digital Voice of the Customer Team

Le meilleur

PC Mobile offre les meilleurs forfaits au Quebec et le service lorsqu’on les contacte est vraiment excellent 10/10
HyouppiHyouppi

Response from developer

Nous sommes ravis d'apprendre que vous aimez nos forfaits et que vous avez reçu un service excellent ! Votre satisfaction est notre priorité, merci pour votre soutien !

Bug

Impossible de consulter la consommation de données. Pour les appels et les messages c’est pourtant possible.
Joshua_QAJoshua_QA

Response from developer

Merci de nous aider à améliorer votre expérience. Veuillez écrire à mypcmobile@mobility.com en indiquant votre numéro de compte et les détails de votre demande. - L’équipe Voix du client

Toujours en panne

L’application fonctionne rarement sauf lorsque que je fais une mauvaise critique. L’application s’ouvre et affiche le message: problèmes techniques.
SamouraisSamourais

Response from developer

Bonjour, nous sommes sincèrement désolés d'apprendre les difficultés que vous rencontrez avec l'application. Nous comprenons votre frustration et nous voulons vous aider. S'il vous plaît, envoyez-nous un courriel à mypcmobile@mobility.com avec votre nom d'utilisateur de l'application et une capture d'écran si possible, afin que nous puissions examiner la situation.

Install app issue

I’ve tried to install app and it’s been a week they are experiencing technical difficulties and unable to complete installation
Jane8716Jane8716

Response from developer

Thank you for helping us make your experience better. Please reach out to mypcmobile@mobility.com with your account number and details about your concern. - Digital Voice of the Customer Team

Always having technical difficulties

can never check the app properly because it’s always crashing or has technical difficulty, and on top of that it always tells me you’ve changed your rate mid plan so now I can’t view my data meters
jadenissocoolllljadenissocoollll

Response from developer

Hi, we're so sorry to hear that you're consistently experiencing technical difficulties with the app. That is certainly not the experience we want for our users. Please email us at mypcmobile@mobility.com with your app username and a screenshot of the issue (if available) so our team can investigate and help you sort this out.

Rien fonctionne

L’application ne fonctionne pas le réseau est de mauvaise qualité. Pas reçu les points non plus.
NadinsjdbdnfndnnfNadinsjdbdnfndnnf

Response from developer

Merci de nous aider à améliorer votre expérience. Veuillez écrire à mypcmobile@mobility.com en indiquant votre numéro de compte et les détails de votre demande. - L’équipe Voix du client

Unnecessary payment deductions

when my data expired and i tried to used internet is used 22 kb of data and the app deducted 50 dollars money from my pc account and this happened to be 2 times before in the past to very disappointing i am just gonna switch to some other company
WhalsoxhWhalsoxh

Response from developer

Hi, we're sorry to hear you're having trouble managing your top-up balance and plan through the app. Please email us at mypcmobile@mobility.com with your account details and a description of the issue. We're here to help and will do our best to resolve this for you.

Buggy app

I tried to change my plan, but the shopping cart always showed a more expensive plan. My friend said the Android app didn’t have this problem.
puddlefoot1puddlefoot1

Response from developer

We are sorry to hear about the issue when trying to change your plan. Please email us at mypcmobile@mobility.com with your app username and we'll help sort it out.

Buggy

It is full of issues. The app does not always refresh properly when you open it and I have to force close then re-open it. When selecting a new phone plan to change to a completely different plan appear in the check out cart.
coolinrussellcoolinrussell

Response from developer

We're very sorry to hear about the buggy experience you're having with the app. Please email our team at mypcmobile@mobility.com with your app username so we can look into this for you.

Fails hard at the one thing it would be useful for

The app showed me accurate data usage for two days and then for the rest of the month it said that info was not available because I supposedly changed my plan (I didn’t). I spent the rest of the month wondering how close I was to my data limit.
PC Mobile brands itself as the hands-off provider but doesn’t have the tools for you to to accomplish the ‘D’ in DIY.
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Phil HendersonPhil Henderson

Response from developer

Hi Phil! Sorry for the trouble with the app. For us to check this, please send us your account details, and brief description of the issue, and a screenshot of the error you encountered via email at mypcmobile@mobility.com. Thank you!

Terrible app that no longer works

Pretty self explanatory. The app cannot work on WiFi, which is idiotic. Now it just doesn’t load at all. Two thumbs down for this garbage.
FUQrrFUQrr

Response from developer

Hi! Thank you for your feedback. Please know that the app will work only through a PC Mobile sim data. Also know that it will also be free of charge. Thank you!

Top up never succeeded

I tried to recharger in app with credit card, every time showed me “technical difficulties”.
Please fix it
MPGoneMPGone

Response from developer

Hi! Sorry for the trouble. For us to assist, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at mypcmobile@mobility.com. Thank you!

What Is This?

New user here. Pretty much useless app. It won’t work unless you disable wifi. Don’t forget to re-enable wifi when you finish finding out that the app does nothing. Supposedly the app allows you to check data usage but it always shows zero. PC Mobile website says I can set up and configure voice mail with the app, nope. Don’t waste your time.
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sylvan57sylvan57

Response from developer

Hi! Thank you for your feedback. Please know that the app will only work with a PC Mobile use using its data. For other issues about the app, please send us the details via email at mypcmobile@mobility.com. Thank you!

App sucks

A Help line Agent told me to always phone in any desired changes, as any desired changes have delayed effective dates that are not clear in the app.

App shows pay per use charges, without showing totals or $ amounts.

Changes get the message “You have changed your plan midcycle” and it takes 2-3 months before the usage graph catches up.

I would say always check the app for charges and changes you’ve made with date and time. Also check and record dates, time and amounts you been charged.

If you can’t count on the app showing correct data, what’s the point of having an app at all?

I would have rated 0 stars.
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CliveWpgCliveWpg

Response from developer

Hello! We apologize for the trouble. For us to check this, please send us your account details, brief description of the issue, and a screenshot of the error you encountered via email at mypcmobile@mobility.com. Thank you!

Overall bad service

My phone plan is $25 for unlimited calling/texting with 3 gb data. I have had multiple problems with the money automatically coming out of my account. Everytime I call to get it fixed I end up spending hours on the phone explaining things and finally someone understands and fixes it. Overall poor customer service. This month I was charged over $180! I don’t know why and I am scared to call them. Not excited to figure this out. 😐 👎
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Hudson. MHudson. M

Response from developer

Hello Hudson, Our Customer support would like to chat with you with regards to your experience with us and so we'd appreciate it if you could write back to them at www.pcmobile.ca/contact_us.js. They would be happy to help you further. Should you need assistance with our appy, you can email us at mypcmobile@mobility.com. Thank you

Useless app

Got the app to temporarily add data for the month BUT the app REQUIRES data to work! It will not work with wifi - which is completely ridiculous. Garbage app.
Zenjen13Zenjen13

Response from developer

Hello, we are sorry you are having issues with our app. Normally, it should work on Wi-Fi. We would like to look into this if it's causing issues on your end. Please reach out to us at mypcmobile@mobility.com so we can help you better. Thank you.

The worst app ever

It doesn’t work well should be removed.
May CanadaMay Canada

Response from developer

Hello, We are very sorry to hear about your experience. In order for us to resolve the situation, please send us your account details to mypcmobile@mobility.com. We will do our best to assist you. Thanks.

Please make available over WIFI

Decent layout, however, you can’t check it over wifi which is an extreme disadvantage. I don’t have data, so I have to switch it on - and it takes data from the other apps I have. Please correct.
Gerry0225Gerry0225

Response from developer

Hello Gerry, Thank you for taking the time to leave us your feedback. We are always working on improving the app. Should you have any additional questions or concerns, please reach out to us here: mypcmobile@mobility.com. Thank you.

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