Stable app but missing some Key features to make it a Great App
When I have notifications being read to my hearing aids and someone is talking to me I can stop it from my iPhone by pressing the power button, but I would like a way to stop it from my hearing aids when it is not convenient to use my iPhone. How can I stop a notification from being read to my hearing aids from the hearing aids? Tapping on my right hearing aid which is set to play and stop streaming does not seem to stop the streaming of the notification to my hearing aids.
When I move from one program to another or when I have a notification or a phone call come to my hearing aids, the suppression of the background noise disappears which is very distracting. Please keep this from happening. Also you allow us to block various levels of Background noise and Wind noise, but you need to allow for more blocking of them. It would even be nice to have a Speech Only mode that tries to noise cancel everything but spoken speech or turns off the mics completely and reads the transcribed text to you.
Can you create a default volume for steaming that is different than the hearing aid default volume. I tend to pick up my voice more than I like on calls and would like a way to set my streaming mic level lower than my general listening mic level.
When I put my hearing aids into my ears and I hear a chime that is nice but not as helpful as having words spoken. My old hearing aids had words spoken to me when I put them on which was great as it helped me realize that my hearing aids we’re getting plugged as the volume of speech got lower and muffled. Please give users the option to have short words like “Right Ready” or long words like “Powering on the Right Hearing Aid”. Also it would be nice if I as the user could set the either short or long delay for the start up chime without having to have my Audiologist do it. Just like I can install Firmware updates on my own. It would also be nice if you made it more obvious when there is a new Firmware released, like sending a notification to my iPhone as I do not always open the app and look at it.
Feel free to contact me if you would like further information.
When I move from one program to another or when I have a notification or a phone call come to my hearing aids, the suppression of the background noise disappears which is very distracting. Please keep this from happening. Also you allow us to block various levels of Background noise and Wind noise, but you need to allow for more blocking of them. It would even be nice to have a Speech Only mode that tries to noise cancel everything but spoken speech or turns off the mics completely and reads the transcribed text to you.
Can you create a default volume for steaming that is different than the hearing aid default volume. I tend to pick up my voice more than I like on calls and would like a way to set my streaming mic level lower than my general listening mic level.
When I put my hearing aids into my ears and I hear a chime that is nice but not as helpful as having words spoken. My old hearing aids had words spoken to me when I put them on which was great as it helped me realize that my hearing aids we’re getting plugged as the volume of speech got lower and muffled. Please give users the option to have short words like “Right Ready” or long words like “Powering on the Right Hearing Aid”. Also it would be nice if I as the user could set the either short or long delay for the start up chime without having to have my Audiologist do it. Just like I can install Firmware updates on my own. It would also be nice if you made it more obvious when there is a new Firmware released, like sending a notification to my iPhone as I do not always open the app and look at it.
Feel free to contact me if you would like further information.
Show more
Answering calls
With iOS 27 there’s an issue answering your phone and trying to shut off your hearing aids from interrupting your call when on speaker and went on the iPhone. It toggles back-and-forth and the people on the other end cannot hear you.
Not a Value
App freezes daily. HA have been repaired twice. What once was great is awful. They cannot seem to correct.
Update: I figured out the issue. The suggestion sent had been tried MANY times. So no real support here
Now one aide does not hold the charge. Today at 4.5 hours after all night charge. Am traveling and cannot find where someone could review. The scheduling office offered to have someone call. No response
Update: I figured out the issue. The suggestion sent had been tried MANY times. So no real support here
Now one aide does not hold the charge. Today at 4.5 hours after all night charge. Am traveling and cannot find where someone could review. The scheduling office offered to have someone call. No response
Show more
So Much Lost Potrntial
Got these hearing aids for the features such as AI based audio recognition for environmental situational adaptation… sad to see very little has been done and if it has, it’s not apparent. I’ve checked a number of forums and like myself, have posted suggestions, improvements , nothing has really changed. I don’t know how robust and enthusiast their software engineering department is but, as an ex-software engineer, it’s shameful. Even with the latest iOS27 release you’d think an update would immediately follow, nothing.
Show more
Easy to use
This app is very easy to use and the video tutorials are an excellent resource.
App sent
Will not pair
Vague to nothing assistance
You go round and round with nothing to show for it picky
Vague to nothing assistance
You go round and round with nothing to show for it picky
Good but missing some good thrive features.
I do like the simplicity of the app however, if I could have the controls from Thrive I would give you more stars. I am not able to automate a switch to car mode when going over 10 miles per hour. (I have tried to customize but that option is still not available). It will however switch out of car mode when you get to a specific location.
My other gripe is that having to have large font, the main screen of the app doesn’t have a dynamic feature that moves to allow you to see everything on the page. So it’s kinda hard to get to the 3 dots on the right or the AI button on the top.
And, lastly the tele-hear update from professional instructions (on how to install the update) when sent without connecting virtually should be easier to find!
I hope this helps all.
My other gripe is that having to have large font, the main screen of the app doesn’t have a dynamic feature that moves to allow you to see everything on the page. So it’s kinda hard to get to the 3 dots on the right or the AI button on the top.
And, lastly the tele-hear update from professional instructions (on how to install the update) when sent without connecting virtually should be easier to find!
I hope this helps all.
Show more
Bug with MED-EL cochlear implant
There’s a bug where it’s looking for another hearing aid when I have a med-el cochlear implant and this bug started with the most recent app update. I’m unable to change programs or add new programs because it’s looking for a 2nd Starkey hearing aid and I’m wondering when this issue will be fixed.
Health portion
The “steps per day” sucks on this app. I walk between 2 - 3 miles every morning and my expensive hearing aids either don’t track my steps at all or give me a really low reading. I’ve done all the troubleshooting recommendations from Starkey and it’s still inconsistent.
My Starkey app
Annoying. App closes repeatedly and unexpectedly when using on iPhone iOS system
Rude and unhelpful support
Did not take my concerns seriously, told me they cannot address the issue. However, settings were somehow changed in the direction opposite of what I requested after I asked
No help
By error, touched “Forget This Device”. No recovery, no instructions in manuals. Had to shift to regular room volume and wait four days to call Vet Help on Monday.
Best sound quality that I have ever experienced.
Features such as fall notification, step count and exercise logging are an added bonus. The sound at theaters is amazing.
Troublesome
My iPhone 16 always detects my HAs, App usually can not find HAs
Not a very accessible accessibility app.
My hearing aids are awesome. They work far better than any other pair I’ve owned in the past.
However, the app itself is not very accessible if you are vision impaired. It is seriously broken when you are trying to use voiceover; in fact, at some point, it is unusable. Including the initial splash screen when you were setting it up.
Additionally, there is no dark mode, which would help immensely. Overall, I wish they would spend some more time on polishing this app. It would make things considerably easier for many of us.
However, the app itself is not very accessible if you are vision impaired. It is seriously broken when you are trying to use voiceover; in fact, at some point, it is unusable. Including the initial splash screen when you were setting it up.
Additionally, there is no dark mode, which would help immensely. Overall, I wish they would spend some more time on polishing this app. It would make things considerably easier for many of us.
Show more
v 7.0 is unstable
Since My Starkey update, a number of people have reported being unable to switch between custom apps, uncommanded equalizer and volume changes, loss of spoken volume and program names.
Feature Wanted
I use the “Loop” program frequently. When using this program the single volume control changes the hearing aid microphone volume and the loop volume simultaneously. Currently, if I raise the loop volume the hearing aid microphones are raised as well, which raises the ambient sounds all around me, which is counter productive to getting the clearest possible assistive listening experience.
A separate volume control is required for the hearing aid microphone volume independent of the loop volume.
I have worn hearing aids for 15 years and my previous brand of hearing aids I owned had 2 separate volume controls for the loop program.
MyStarkey app has a separate volume control for the hearing aid microphones independent from the “Streaming” volume.
Please add a separate volume control for the hearing aid microphones when in the loop program.
I love the Omega AI 24s hearing aids!!
————————————————————
Customer response to Starkey Laboratories response:
I have worked frequently with my audiologist, who has been making the request to Starkey to add a separate volume control slider for the hearing aid microphones when the hearing aids are in the “Loop” program.
Currently, when in the “Loop” program there is only 1 volume slider in the app. This one volume slider changes both the loop volume and hearing aid microphone volume in tandem. There is no independent control of the two sound sources in the app and cannot be programmed by the audiologist.
The feature I am requesting and have used in my previous brand of hearing aids for 7 years, does not exist in the Omega AI 24. This feature must be added by Starkey because the audiologist cannot make an adjustment to a feature that does not exist.
A separate volume control is required for the hearing aid microphone volume independent of the loop volume.
I have worn hearing aids for 15 years and my previous brand of hearing aids I owned had 2 separate volume controls for the loop program.
MyStarkey app has a separate volume control for the hearing aid microphones independent from the “Streaming” volume.
Please add a separate volume control for the hearing aid microphones when in the loop program.
I love the Omega AI 24s hearing aids!!
————————————————————
Customer response to Starkey Laboratories response:
I have worked frequently with my audiologist, who has been making the request to Starkey to add a separate volume control slider for the hearing aid microphones when the hearing aids are in the “Loop” program.
Currently, when in the “Loop” program there is only 1 volume slider in the app. This one volume slider changes both the loop volume and hearing aid microphone volume in tandem. There is no independent control of the two sound sources in the app and cannot be programmed by the audiologist.
The feature I am requesting and have used in my previous brand of hearing aids for 7 years, does not exist in the Omega AI 24. This feature must be added by Starkey because the audiologist cannot make an adjustment to a feature that does not exist.
Show more
Ugh
Absolutely sucks. Disconnects for no reason and can be impossible to reconnect.
Addendum: Starkey’s suggested “fixes” were basically useless. I’ve seldom been more frustrated than this. They connect and disconnect with no rhyme or reason. And I have to turn Bluetooth on and off repeatedly and the hearing aids on and off repeatedly to try to get them connected. It shouldn’t be this difficult.
Addendum: Starkey’s suggested “fixes” were basically useless. I’ve seldom been more frustrated than this. They connect and disconnect with no rhyme or reason. And I have to turn Bluetooth on and off repeatedly and the hearing aids on and off repeatedly to try to get them connected. It shouldn’t be this difficult.
Show more
Good App
Very Easy layout and simple to use, Perfect!
Feature Wanted
I use the “Loop” program frequently. When using this program the single volume control changes the hearing aid microphone volume and the loop volume simultaneously. Currently, if I raise the loop volume the hearing aid microphones are raised as well, which raises the ambient sounds all around me, which is counter productive to getting the clearest possible assistive listening experience.
A separate volume control is required for the hearing aid microphone volume independent of the loop volume.
I have worn hearing aids for 15 years and my previous brand of hearing aids I owned had 2 separate volume controls for the loop program.
MyStarkey app has a separate volume control for the hearing aid microphones independent from the “Streaming” volume.
Please add a separate volume control for the hearing aid microphones when in the loop program.
I love the Omega AI 24s hearing aids!!
A separate volume control is required for the hearing aid microphone volume independent of the loop volume.
I have worn hearing aids for 15 years and my previous brand of hearing aids I owned had 2 separate volume controls for the loop program.
MyStarkey app has a separate volume control for the hearing aid microphones independent from the “Streaming” volume.
Please add a separate volume control for the hearing aid microphones when in the loop program.
I love the Omega AI 24s hearing aids!!
Show more
