My Starkey User Reviews

Customer Experience

Positive experience22.5% of reviews
Neutral17.4% of reviews
Negative experience60.1% of reviews

~ Based on 298 written reviews from the US App Store.

What users say

Is My Starkey Safe?

My Starkey has mixed safety signals based on user ratings. AppsHunter Safety Score for My Starkey is 65/100.

This assessment is based on 169 user ratings, with an App Store average of 3.2/5.

Safety Analysis

49.1% of ratings point to a safe experience
10.7% of ratings suggest some concerns
40.2% of ratings point to a risky experience

~ Based on 169 App Store ratings for My Starkey.

Is My Starkey Legit?

My Starkey appears to be a legitimate app. AppsHunter Legitimacy Score for My Starkey is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Feature Wanted

I use the “Loop” program frequently. When using this program the single volume control changes the hearing aid microphone volume and the loop volume simultaneously. Currently, if I raise the loop volume the hearing aid microphones are raised as well, which raises the ambient sounds all around me, which is counter productive to getting the clearest possible assistive listening experience.

A separate volume control is required for the hearing aid microphone volume independent of the loop volume.

I have worn hearing aids for 15 years and my previous brand of hearing aids I owned had 2 separate volume controls for the loop program.

MyStarkey app has a separate volume control for the hearing aid microphones independent from the “Streaming” volume.

Please add a separate volume control for the hearing aid microphones when in the loop program.

I love the Omega AI 24s hearing aids!!
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App could work better

Biggest complaint: Custom programs. I should be able to adjust manually and save a custom program name, then retrieve it anytime. Instead all you get “last custom program”, which I find to be useless.

Ugh

Absolutely sucks. Disconnects for no reason and can be impossible to reconnect.

Hearing aid volume

The app is great but I would like hearing aid volume adjustment have numbers as it’s very difficult to understand where my comfort point is

6.1.1 update

After this update, I’m experiencing app freezes and difficulty with the app loading. Not happy with how the app is working with my hearing aids after this update.

Easy to use and adjust

I really like using this app with my Omega hearing aids. It is easy to make adjustments when I move into noisy settings. I like the way that there are several options in the edge mode. I also find it easy to create custom settings for special situations such as when I am biking or in a church worship service.
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Health data reporting is inconsistent.

Still in the trial period with Omegas. One of the attractions is the health monitoring. Unfortunately, the app’s reporting is unreliable. I’ve had my hearing aids in all day long. My Apple Watch says I’ve completed 9,000 steps, the app only thinks I’ve only completed 5,300. It looks like the app simply decided to ignore about 2 hours of input. My best guess is that I left the app showing the hearing report and this caused it to ignore updates. Speaking of the hearing report, one simple annoyance is that the daily report is often wrong. Right now, the day report says that I’ve been wearing them 8 hours and 40 minutes, but if I switch to week view I see 11 hours and 46 minutes.

These inconsistencies make it hard to put any faith in the numbers that the app reports.
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Great app

User friendly, no issues whatsoever

Not so great.

Good at controlling my hearing aids. Poor error recovery. Restart iPhone is not the answer.

Won’t connect

App cannot detect my Oticon hearing aides. I’ve done everything I can…wife on; hearing aides charged..restarted phone..nothing.

Minimal Functionality

While this app may be slightly better than some HA manufacturers offer, it is years behind what is possible on the iPhone with such possibilities as widgets and home screen shortcuts to your custom programs, which would be convenient for anyone using this. It seems like the app is an afterthought, just something barely functional so they can say they offer an iPhone app.
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Lacks phone integration

Would like to see this app developed more.
In the app there’s a car setting but is only selectable or location based.
So thinking to myself “aha” great opportunity use apple”shotcut” to automate that every time I plug my carplay into the phone it selects car mode automatically,
But I can’t

Tried to set up a widget on the home screen or even drop down menu to make changing programs easier than loading the app each time but that’s not available either.

This is but a couple things I would like to see, even willing to be a tester.
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Stopped Connecting To TV Streamer Box

The app stopped connecting to the TV streamer box and the company has things set up as frustratingly as possible in order to make you give up quickly and not bother them to fix things…

Constantly losing pairing

The hearing aids do not stay paired. Every morning I have to pair then even if I did not tire off Bluetooth. If I go out when I return I have to shut them off and pair them again. Why is that?

Erratic

Loses contact with HAs for no reason, refuses to reestablish

App unable to find Aid

It’s sad when technology fails. Such is the case here. I misplaced my Left hearing aid on 5/13 5:32 pm. I delete the app and reload it but now it’s a different version. And it won’t allow me to use Find My Hearing Aid.

So very disappointed

I tried the Starkey brand last year and lost and found my champagne colored hearing aid on a 1.5 acre desert property one time, and the app guided me to the T as to where my aid had fallen out, it was AMAZING. Purchased my second pair this year my Audiologist paired my aids after I updated my app. Two days later, I lost one aid in my house, and the app was not connected after the Audiologist had paired them only two days earlier, so I had to go on a blind search, NO BENEFIT of the excellent finder from the year before. So, I went back to the Audiologist and he paired the aids a second time. Again, a few days later, I lost one my desert property, again, no longer paired from 48 hours before, so money down the drain on the aids and THIS APP IS NOW THE WORST IN THE WORLD cuz it can’t stay connected to the aids. (With so much sun, I wear sunglasses and a visor in the desert, and I sometimes fling off my aids). Never Starkey hearing aids or their app EVERY AGAIN, the aids can’t stay connected to the app.
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App review

Good quality app, simple for general controls, great Edge mode feature when in noise

Useful App

Really useful for adjusting my hearing aids as and when required

Starkey problematic

Second pair of Starkey not working. First pair used silicone replacements which were difficult to replace because they are tiny require placing it over an also tiny stump to seat properly.