Visual of schedules
Very very difficult to even view the whole day. You must go in and out repeatedly in order to see the schedule. It can change without notice. There is no option to make any changes. Everything must go through the office. Which in and of itself, is an extended chore.
Unable to use the app
I’ve loaded and reloaded the app a few times.
I’ve sent you a complaint with a screen shot.
I’m unable to move from the first screen.
I’ve also alerted my contact at Toronto Bayshore
I’m hoping you will fix the problem.
I’ve sent you a complaint with a screen shot.
I’m unable to move from the first screen.
I’ve also alerted my contact at Toronto Bayshore
I’m hoping you will fix the problem.
Dead before even started
Entered all my personal data to create account, but it brings me to Bayshore Digital Community page with a pop up (asking to participate communications via email?) at bottom of my iPhone 12 mini, preventing me from hitting NEXT I’m guessing - no way to go further!
Total failure would receive 0 stars if I could
Total failure would receive 0 stars if I could
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Good for Appointment Confirmation and ....?
Pro: Can confirm upcoming scheduled visit timing and assigned worker's name.
Con: length of visit has to be read after opening the appointment on the calendar, as only a thin highlight line shows, that does not match/reflect the total visit hours over the calendar time gaps.
Biggest problems:
Likely because of PHI protections I suppose(?), sign-in is not preserved when the app updates. Fair enough then, if necessary in the greater regulatory context. But your sign-in is painful, because you do not offer sign-in aided by the typical/usual links automatically appearing to easily use my stored passwords. I have to go open 1Password, and do the nuisance step of a copy-paste routine.
And how is it that facial recognition for sign-in is offered as the ONLY alternate to user ID and password manual entry? What about fingerprint sign-in?!?! Of course many of your users, disabled and income-insecure as a result, we all have the latest model iPhone for sure, don't we?! No worries, there is no need to make it any easier for those of us whose phones don't include facial ID, is there? This last is, of course, completely facetious. Please do better, fingerprint sign-in should be possible for sign-in!
Not only your sign-in, but the whole app needs to work with native accessibility settings, please. Text heavy as apps go, this one requires a lot of magnification and extra touch effort to read or resort to iOS screen reading assistance. Whereas, wjen accessible settings exist font size and contrast settings part of the equation, many of us could have much easier time reading easily.
Seems therefore like Devs need some éducation, to acquire knowledge of real world users' vision, brain injury, and other disability-related challenges creating barriers that devs are fortunate to not be familiar with personally, but need to know to build an app whose accessibility is far more universal than currently.
Please learn and remember that majority users of this app, apart possibly from some of the middle-aged cohort caring for their elderly relatives with dementia, we expect better features, layout, "look and feel" etc.
Finally, I was originally told by Bayshore staff that I could manage my care visits in the app. But experience says that was a huge overstatement of the app. I can monitor for my upcoming appointments but that's it, aprt from a few aricles/blogs and similar, that might occasionally interest the user. So
Back to work on this app, please, and again, "Please do better!"
Con: length of visit has to be read after opening the appointment on the calendar, as only a thin highlight line shows, that does not match/reflect the total visit hours over the calendar time gaps.
Biggest problems:
Likely because of PHI protections I suppose(?), sign-in is not preserved when the app updates. Fair enough then, if necessary in the greater regulatory context. But your sign-in is painful, because you do not offer sign-in aided by the typical/usual links automatically appearing to easily use my stored passwords. I have to go open 1Password, and do the nuisance step of a copy-paste routine.
And how is it that facial recognition for sign-in is offered as the ONLY alternate to user ID and password manual entry? What about fingerprint sign-in?!?! Of course many of your users, disabled and income-insecure as a result, we all have the latest model iPhone for sure, don't we?! No worries, there is no need to make it any easier for those of us whose phones don't include facial ID, is there? This last is, of course, completely facetious. Please do better, fingerprint sign-in should be possible for sign-in!
Not only your sign-in, but the whole app needs to work with native accessibility settings, please. Text heavy as apps go, this one requires a lot of magnification and extra touch effort to read or resort to iOS screen reading assistance. Whereas, wjen accessible settings exist font size and contrast settings part of the equation, many of us could have much easier time reading easily.
Seems therefore like Devs need some éducation, to acquire knowledge of real world users' vision, brain injury, and other disability-related challenges creating barriers that devs are fortunate to not be familiar with personally, but need to know to build an app whose accessibility is far more universal than currently.
Please learn and remember that majority users of this app, apart possibly from some of the middle-aged cohort caring for their elderly relatives with dementia, we expect better features, layout, "look and feel" etc.
Finally, I was originally told by Bayshore staff that I could manage my care visits in the app. But experience says that was a huge overstatement of the app. I can monitor for my upcoming appointments but that's it, aprt from a few aricles/blogs and similar, that might occasionally interest the user. So
Back to work on this app, please, and again, "Please do better!"
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Technical issues
Downloaded this app to manage my parents support services but it says it’s having technical issues. Calling the office for a schedule doesn’t work either. I’ve done that many times in the past and have gotten nowhere! Disappointed that I can’t get any information regardless of how I try to access it.
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