Mr
Beware scams
Or 10s of that same job popping up in every location anyone excepting these is just loosing their money.
Also no vetting of the jobs posted is another issue, i must of spent thousands in lead costs, time and fuel pricing up jobs for people that don’t even own the property.
Basically they just want to use your quotes as a bargaining tool for buying a new home.
I would rather pay a larger fee once the costumer has confirmed that the tradesmen had been hired for the job.
Absolutely no way of contacting MyBuilder and no response to emails.
Not worth anyone’s time
AND THEN COMES THE WEEKEND: where you’ll receive 20 invites on average mostly late evening or early morning which all of them are scammers sending click baits .so not safe platform either. I’m giving it one or two more months and if there’s no improvement I’m deleting this stupid thing.
Response from developer
Hi, We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. We understand your concerns around lead costs, invites, and the quality of some job posts you’ve received. We know tradespeople invest both time and money into finding work through the platform, so it’s important to us that the experience feels worthwhile and secure. Our team is continually working to identify and remove any non-genuine or suspicious job posts as quickly as possible, including scam or spam activity reported over weekends and out of hours. We also understand the frustration when homeowners stop responding after contact has been made. Feedback like yours helps us review how invites and lead quality are managed, and we’re always looking at ways to improve the experience for tradespeople using the platform. We’re sorry we haven’t met your expectations so far, but we do appreciate your honesty and hope you’ll begin to see improvements over the coming months. We'd appreciate it if you could please reach out directly to ensure we can provide further account assistance. Have a great day, Carol.
Plagued by scammers
Scammers:
Recently the app has now been plagued with scammers attempting to get information from the platforms users. 9/10 leads I receive now are a scammer job lead/post with a suspicious pdf or link attached. There’s so many I find it hard to see a genuine job lead.
I’ve been using the app for at least 2 years now and it has helped get extra work from genuine customers but recently it’s almost been non usable. It’s a shame because I need the work and customers need their jobs completed.
Scammers posting jobs
Very Disappointing and Expensive Experience
The lead system seriously needs to change. Tradespeople should not be paying huge amounts upfront without any guarantee of quality or even receiving leads consistently. Right now it feels heavily one-sided and unfair.
I used to believe this platform could help grow my business, but instead it became a very expensive mistake. MyBuilder really needs to rethink how it charges professionals and improve transparency and fairness for the people funding the platform.
Response from developer
Hi MarkPainting, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with MyBuilder did not meet your expectations. We understand how frustrating it can feel when you do not receive the level of work opportunities you were hoping for, particularly after investing significant time and money into growing your business. Lead volumes and success rates can vary depending on a number of factors, including trade type, location, demand, pricing competitiveness, and profile performance. We do appreciate your comments regarding lead costs, transparency, and fairness, and we will ensure your feedback is passed on to the relevant team for consideration. Feedback from tradespeople is extremely important to us as we continue to review and improve the platform experience. We’re sorry again that your experience has left you feeling disappointed and we appreciate you sharing your concerns with us. If you need any account assistance we'd ask you to reach out directly using our contact form; https://support.mybuilder.com/s/contactsupport# Have a great day, Carol!
Unbelievably expensive
DO NOT USE!!!!!!
First of all you get charged for the lead even if you don’t get the job they simply just take your money with 1 click of a button and this app doesn’t even require an account on the customer side to create a job listing so essentially you can give fake details take peoples money from them and you might never get your money back and if they do give you the money back it’s account credit apps just full of chancers and fake jobs avoid this app like the plague
Mr
Don’t trust this app .
Avoid
SCAM
One of the worst app ever I used as a gas engineer
Trades Feedback
Thank You
Good
Unknown charges. No response from contact form
SCAM!!!! I have been getting random charges on the MyBuilder app. I had used the app to get a job on the 15th of February. I hadn’t used the app since. Now it says I owe £32. I used the contact form multiple times and haven’t gotten a reply. This app is a scam. A customer also shortlisted me just to tell me the job has been completed. When I used the contact form, I was ignored again. This app is a joke. Complete joke. It’s become a scam now. And customer service is terrible. If this isn’t resolved soon I will have to take things further. Now I have been replied by email and the reply was useless. I explained that I have not applied for jobs to be shortlisted.
Response from developer
Hi Khudraaa, We’d genuinely like to look into this further for you and get to the bottom of the charges you’ve mentioned. There may be some account activity we can review together to clarify what’s happened and make sure everything is correct. In the meantime, we’d also strongly recommend updating your login details (including your password) to ensure that only you have access to your account, as this can help rule out any unauthorised use. Please reach out to us again directly with your account details so we can investigate this properly and work towards a resolution as quickly as possible. Have a great day, Carol!
Shortlist fees are a joke
Should only be charged if hired
Waste of time and money
You pay for leads and the customer doesn’t answer you or you wait a few days for them to tell you they have used someone else already.
Complete and utter waste of time, leads are unvetted and often have next to no information, customers don’t reply to you once they shortlist you (the point my builder charge for it). To top it off, you contact customer services and they don’t get back to you either. Complete disappoint, try an app which is actually useful instead!!!!
Dont waste time and money
Used to be a good generator of leads
Response from developer
Hi Juansecada, Thank you for taking the time to share such detailed feedback and for being with us for the past 3 years, we genuinely appreciate your long-term support. We’re really sorry to hear that your recent experience hasn’t matched the value you previously saw on the platform. We understand how frustrating it can be when a customer shortlists but then doesn’t continue the conversation, or when it feels like the initial estimate isn’t being considered. While we work hard to attract genuine customers and filter out low-quality enquiries, we know that not every lead will convert, and we’re continuously improving how leads are qualified and presented to tradespeople. Regarding refunds, our support team reviews each request carefully to ensure they meet the criteria, and we appreciate you already raising your concerns directly with them. If you haven’t received a resolution yet, please feel free to send us a email with your account details so we can take another look and ensure your feedback is passed to the relevant team. Have a great day, Carol!
Very disappointed
To my surprise, I have now been billed £21 for being “automatically shortlisted,” which I did not request or authorize. This feels highly unfair and frustrating. It seems like every step of the way, charges are being applied without proper consent.
Response from developer
Hi Zedmondo, Thank you for sharing your experience, and I’m really sorry to hear about the frustration this has caused. To clarify, being automatically shortlisted would only occur if the invite from the customer was accepted. When an invite is accepted, the system shortlists you for that customer and the fee is applied. That said, if you’ve tried contacting the customer several times and haven’t received any response, we completely understand how frustrating that can be. In situations like this, we recommend submitting a refund request through our contact form so our team can review the interaction and determine whether a refund can be issued. Please also feel free to reach out to us as soon as possible so we can look into this with you directly and make sure we provide the right support with this query. We’re here to help and want to resolve this for you. Have a great day, Carol!