Huge Annoyances
First: At random, the app will logout, and when you login it’ll get stuck in an apparently endless cycle of trying to re-sync your data. (Just force-restarted my iPhone to stop a re-sync that had been running for over an hour, consuming 10% of my battery.)
Second: The monthly forced re-activation by SMS-code is ANNOYING. When I’m walking into a hearing with my iPad and without my iPhone (because I don’t need my iPhone since I have my iPad) but I can’t access my data because I can’t get a SMS on my iPad, I have a HUGE problem. Having an app is POINTLESS if I can’t actually get access to the data I NEED when I need it.
Second: The monthly forced re-activation by SMS-code is ANNOYING. When I’m walking into a hearing with my iPad and without my iPhone (because I don’t need my iPhone since I have my iPad) but I can’t access my data because I can’t get a SMS on my iPad, I have a HUGE problem. Having an app is POINTLESS if I can’t actually get access to the data I NEED when I need it.
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Bad
It may legitimately be the worst app ever created. Constantly the app forces you to login and has to sync, which makes no sense why it has to do that and it will legitimately take hours sometimes to do that. It’s so bad that I cannot use it when I’m not in front of a computer. It might be the worst application ever created because it does not work, it is the opposite of intuitive, and looking at the reviews. It’s like they don’t even care to fix it. It’s kind of a pretty big glaring issue that they may want to fix if they want to have people leave Clio and other services for them.
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This app is still awful
This app can be handy to quickly get to some of your information, but for some reason they have it hobbled where you can’t see a lot of important information about your case.
Completely different from web version
I like the simplicity of the MyCase. However, there are functions that works differently on the app or not available at all. I observed that certain functions are disorganized on the web app too. There are two ways to open messages and each of those work differently, as an example.
Doesn’t work
Downloaded the app and can’t even create an account. Went to App Support and can’t even contact them for support.
Not functional - needs work
It is easy to use to enter quick time entries but app needs a major upgrade. Would be awesome if you could post payments & view bills. And set up files with originating and lead attorney.
Exceptionally useless
Anything I need to have quick access to through an app, this doesn’t do. Nor does it let me see anything I would need remotely. Completely defeats its purpose
App Crashes Constantly
Desktop works fine, but the app has two serious issues.
1. The app, whether on my iPhone or iPad iPad, crashes at least once a week. As a criminal defense attorney, I rely on the apps every day when I am in court, and it is excruciatingly frustrating to have it crash in the middle of a hearing or discussions with a prosecutor. No other app I have ever used crashed as much as this one. Please, please address this issue.
2. The client search feature in the app does not always work. I type in the clients first or last name and half the time it does not come up. This is just as frustrating of having the app crash because it renders the app useless if I can’t find my clients profile to write notes or view documents, etc.
1. The app, whether on my iPhone or iPad iPad, crashes at least once a week. As a criminal defense attorney, I rely on the apps every day when I am in court, and it is excruciatingly frustrating to have it crash in the middle of a hearing or discussions with a prosecutor. No other app I have ever used crashed as much as this one. Please, please address this issue.
2. The client search feature in the app does not always work. I type in the clients first or last name and half the time it does not come up. This is just as frustrating of having the app crash because it renders the app useless if I can’t find my clients profile to write notes or view documents, etc.
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Current Customer-frustrated with App!
I’ve been using MyCase to manage my files, etc. for my practice for 4 years now and it’s a service I am pleased with, with one notable exception. The App. I am waiting for a family member in an appointment and needed to call a client on a pressing issue, but simply cannot login at all. I’ve deleted and redownloaded the app, still no luck. I’ve changed my password twice, and I got sent to a 404 error page twice. This is hurting my practice and making me think about other options. Please address the app and help me with this! -FLC
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Been crashing for a few months now
I used the app a great deal until an IOS update. Since then it either will not load any information or just outright crashes upon launch.
I would love to see it update.
I would love to see it update.
Update this old app!
Please update this app and bring it to current user standards. Why can’t we add any documents to the cases within the app?! Clio does that just fine!
Terrible App
Constantly logs you out. Stalls when trying to sync files so you have to close out the app and then reopen. Garbage.
Not fir clients
I was hoping this would be available for clients/customers but it isn’t. Upon logging in i get:
The MyCase Client Portal has moved. The MyCase Client Portal has been updated and is now available exclusively through your device's web-browser. By clicking the link below, you will be redirected to a new login page. Please bookmark or “Add to Home Screen” from your browser to easily access in the future.
I guess I can’t use this to communicate with my lawyer. The app will be going now.
The MyCase Client Portal has moved. The MyCase Client Portal has been updated and is now available exclusively through your device's web-browser. By clicking the link below, you will be redirected to a new login page. Please bookmark or “Add to Home Screen” from your browser to easily access in the future.
I guess I can’t use this to communicate with my lawyer. The app will be going now.
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App is almost unusable
Very buggy. Freezes all the time.Basically unusable.
Unusable, total waste
MyCase concluded it wants a verification code every time the user attempts to use the app. So, the code is sent to an office email account and unless you carry that account with you 24/7, you cannot use the app. An app is mobile by nature (used on phone or tablet) but these guys think it the app should only be used when you are in front of a computer to obtain an access code. This process belies the convenience of an app for a mobile device. Besides that, the app spent hours “syncing files.” Typical instance of fixing what wasn’t broken.
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Needs a Widget
MyCase needs to get a widget so that I can see it open on my phone at a glance. Having to open the app is a pain.
Love Mycase, the app needs development
Not sure why they are not focusing on the app. The owners of Mycase keep producing AI stuff that will provide almost zero productivity gains but ignore the app. The mycase app was a great start about 12 years ago but no one ever took the time to add significant functionality. Give us the same functionality as the website but make it easier to use, just like what was started 12 years ago. I think most of us would prefer to use our iPads for most of our work but we cannot do it with this app. I am starting to lose my patience.
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Good App But Needs More Work
This app work well to do minimal case billing and messaging. However, it needs updates to access more of the MyCase features. This mostly seems to be for billing and timers. It’s a fairly good system for case management but this app has no access to most features. As I use my iPad for much more than minimal work this app has its frustrations.
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Borderline Useless
1. Every time you open the app it must sync your files, which takes anywhere from 5-10 minutes.
2. You cannot actually view any invoices (just the summary of the most recent invoice).
3. You cannot accept payments or record payments through the app.
4. The app malfunctions and shuts down constantly.
In summary, other than recording billing entries close in time to the event (if the app opens and syncs all the files before you give up), this app serves no purpose.
2. You cannot actually view any invoices (just the summary of the most recent invoice).
3. You cannot accept payments or record payments through the app.
4. The app malfunctions and shuts down constantly.
In summary, other than recording billing entries close in time to the event (if the app opens and syncs all the files before you give up), this app serves no purpose.
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Works great.
It’s hard to find a case management software that also has a mobile app. Thank you for providing this service. Not sure what the fuss is about in the other reviews, but it works great for me! Thanks!
