Stole my money
I was forced to download this app for a music festival when the credit card readers went down. I paid $50 for drinks. The vendor insisted it didn’t go through on their end even though the amount was deducted from my balance. I had to pay again to be able to leave. I still have not received funds back.
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Worst festival experience
This app is the absolute worst way I can think to pay at events. Every transaction requires multiple phone handoffs between the vendor and customers (3 QR code scans IF it worked on the first try which was rare). The lines were always so long because of this app. They charge a service fee to reload and the information on how to request a refund at the end of the event was unclear and they make so much money from the difficulty around that.
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Slow, useless
Scan three times to pay for one item. And good luck working out getting any money back if you have an outstanding balance. Middle man app to steal your money.
Don’t use this !!
I used this app at two different events, and both times it was a horrible experience.
The app was either extremely slow, making lines move much slower than the lines using other payment methods, or it became useless because there was no signal at the event to add money to the app.
This creates a situation where you can lose access to the money you added. If you do not have enough balance to pay for something, you cannot combine two payment methods at a festival. Then if there is no service to top up the app, the money already loaded becomes useless and you are forced to go figure out another payment method anyway, such as getting the bracelet or whatever else is available.
The app says you can request a refund, but that was another problem. It allowed me to add money using an American bank account, but when I tried to request a refund for the unused balance, it would only allow a refund to a Mexican bank account because the event was in Mexico.
My recommendation is simple. Do not waste your time or your money. Use the other payment methods available at the event instead.
The app was either extremely slow, making lines move much slower than the lines using other payment methods, or it became useless because there was no signal at the event to add money to the app.
This creates a situation where you can lose access to the money you added. If you do not have enough balance to pay for something, you cannot combine two payment methods at a festival. Then if there is no service to top up the app, the money already loaded becomes useless and you are forced to go figure out another payment method anyway, such as getting the bracelet or whatever else is available.
The app says you can request a refund, but that was another problem. It allowed me to add money using an American bank account, but when I tried to request a refund for the unused balance, it would only allow a refund to a Mexican bank account because the event was in Mexico.
My recommendation is simple. Do not waste your time or your money. Use the other payment methods available at the event instead.
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Chulada
Fácil, rápida, sin ningún problema para usar y recargar.
