Issues
Response from developer
Thank you, Janlboo, for trying out our app, and we're glad that you enjoy our app. We're also sorry for your experience when using it. Kindly clear the cache for the app and check your internet. If that doesn't help, contact tech@cbn.org with your device model, OS, and other related details. We're happy to help! God bless>
Issues
Response from developer
Eh270, thank you for using our app, and we are sorry to hear about the technical issues. The most frequent cause is a lack of memory, which can be fixed by restarting your device. Also, clearing your app’s cache and checking your internet strength may resolve the issue. If that doesn’t help, contact us at tech@cbn.org with your device model, OS, and other related details. We're happy to assist. Blessings! >
Used to love it
app not showing
Response from developer
annesquivel, thank you for using our app and giving it your honest feedback and rating. We are sorry that you had this experience, and we want to help resolve the issue for you. If there are no restrictions in your device network settings, and connectivity is not intermittent, kindly send us your device model, OS, and other related details to tech@cbn.org to help you further. God bless you!
App is no good
Response from developer
Mugen99, we are so sorry to hear about your experience. Our team wants to help you. Would you kindly email us at tech@cbn.org with any relevant screenshots, description of your concern, your username (registered email address), device model and its OS version? We hope that this will turn into a five-star experience. God bless you always!'
The App is Good but There’s a Bug
Response from developer
Thank you for your feedback, Schmidty1993. We're sorry for your experience. These can be fixed by restarting the device. Also, you can try to clear the cache for the app and check your internet. If that doesn’t help, you can always contact us at tech@cbn.org with your device model, OS and other related details. We hope to bless you with a five-star experience. God bless~
Great 😊 👍
Response from developer
Thank you for sharing your heart to pray for people, and your 5-star review, Cliff Hangers! We are so sorry that you are having some trouble with skipping and cutting out, you may email us at tech@cbn.org where a representative can assist in any way we can! -Team Superbook
Couldn’t sign in
Response from developer
We are so sorry to hear you are experiencing difficulty in logging in to the myCBN app. To help us better understand the issues you are having, could you please answer the following questions and send them to tech@cbn.org. The questions are: 1) What type of phone do you have? (ex. iPhone 8 Plus), 2) What version of iOS are you using?, 3) What version of the myCBN app are you running (we are currently at 2.91), 4) Please provide us with your first name, last name, email address, and identify your issue as "myCBN Login Trouble" in the subject line. Providing us with this information will go a long way in helping us remedy your app issues. Thank you and God Bless.
Closed Caption on TV
Sloppy attempt to cram a website into an app
Response from developer
ritterml, we appreciate you sharing your feedback. For tech support, you can click the menu button that looks like a 3 paralleled horizontal lines on the upper left side of the app then click "Help" and you could post your inquiry on the comment section below. If you are having issues with the app, you can also email us at tech@cbn.org and share the Apple device type and model version along with the OS version and any other details that you think might be helpful and we will try to troubleshoot the issue. We hope this helps. God bless you!
Great alternative to other social media
Response from developer
Kisstodian, we appreciate you for sending this wonderful feedback. It is a blessing to know how you have found a community through the MyCBN Prayer and Devotional App. We would appreciate it if you could share our app with your family and friends so that it may minister to them as well. God bless you!
Glitches and cannot log in!
*Update sept 2019-I reinstalled hoping it had been fixed and no. Still won't let me login-had to create a new account with a different email. THEN when I logged on-no features worked except looking at prayer requests. In this day and age this is and could be a lifeline for so many! Heartbreaking considering I donate to the 700 Club.
Response from developer
We are so sorry to hear you are experiencing difficulty in logging in to the myCBN app. To help us better understand the issues you are having, could you please answer the following questions and send them to tech@cbn.org. The questions are: 1) What type of phone do you have? (ex. iPhone 8 Plus), 2) What version of iOS are you using?, 3) What version of the myCBN app are you running (we are currently at 2.91), 4) Please provide us with your first name, last name, email address, and identify your issue as "myCBN Login Trouble" in the subject line. Providing us with this information will go a long way in helping us remedy your app issues. Thank you and God Bless.
