Mediocre
The app is mediocre. Requires too many log ins and hasn’t updated any journeys since 13 June. Worked, sort of but has decided not too. One star now because it won’t let me log in at all. Please don’t auto respond with some customer care message. Just make a proper app.
Refuses to connect
I have been trying to get my new EC-3 to connect with the app and show my current state of charge and to enable me to plan charges. However the app just says that x a problem has occurred check back later!!! The message hasn’t changed all week. This app appears to be useless - the E Routes app is also unable to show SOC how can Citroen/ Stelantis expect customers of their vehicles to pay for this app. Totally unacceptable in 2026 sort this out Citroen please.
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App useless
Just lately can’t login just in a continuous loop then says it needs an update, won’t sync with the vehicle! Just unusable and when you pay for the connected services can’t use the pre conditioning from the app.
Several released updates from when I added this review and still it does not connect, paying for connected services which I can’t use!
I have been to the dealer they have checked the car and is fine the app is the issue the battery charge level is just stuck at 40% does not change it may connect once then that’s it! I’m not the only person repotting issues!
Several released updates from when I added this review and still it does not connect, paying for connected services which I can’t use!
I have been to the dealer they have checked the car and is fine the app is the issue the battery charge level is just stuck at 40% does not change it may connect once then that’s it! I’m not the only person repotting issues!
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No idea where to start with this one…
Strange that the 4 and 5 star reviews then go on to explain the app is useless, and several people seem to be reviewing their actual car and not the app itself…Anyway, where in the name of god do you start with this app? I have no idea what it’s supposed to do, in fact I don’t think the app knows what it’s supposed to do. Constantly signed out, doesn’t connect to car even when sitting in it, can’t set charging or cabin preconditioning remotely or on a schedule. All it actually does is tell me where it’s parked…but only when I’m sitting in the car! It’s also charging me 7 odd pound per month for some service which seems to offer no purpose, yet it’s so bewildering confusing to cancel it…and apparently I’m signed up until 2046! When people pay good money for a car the least they can expect is a decent app. Yes an app might not be strictly necessary to actually drive the car, but when a salesman waffles on about all the fancy things you can do with it and the bloody thing can’t even connect it feels like a bit of con.
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Recent updates poor
Unfortunately this app has stopped working completely. Tells me I have o internet connection when I do. It’s impossible to perform updates or track driving anymore. Disappointing.
