Faulty - Incorrect Network Error!!!!!
I just installed it but the moment you open this app, it shows network error !!! I can browse and check my internet speed and no issue at all.
šš dookie app
I called 13cabs to make a DRT account, they sent me a personalised code to use the app. Iāve downloaded the app and signed up but when i enter my information and press sign in, it takes me to a screen that says āwe have sent you a verification to your emailā so that you can verify your email. On that screen theres an arrow in the left corner that would supposedly let you exit the screen to continue to the app but its unclickable. And the only other option on that screen is the āSign upā button and when u click it, it just takes you back to the login/signup page. Which then u continue to sign in again and it takes u to the verification screen again and itās a whole circle of going back and forth. Iāve checked my inbox/refreshed my inbox so many times and i still have no āverification emailā. I canāt even access the goddamn app for christ sakes ššš useless.
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Unreliable
This app seems to be regularly offline and has currently been in crashed mode for three weeks. Please fix it. This is not customer service.
Itās supposed to be easy and convenient?!
I have been used this for years and booking on the app just quick and easy then talk to people, the down side is they only provide every quarter an hour so if u want booking for 7:10 or 7:40 you have to call. And drop of and pick up is another part that they can be late or early but itās always customerās fault never the driver. And they supposed to charge customers $3 or $1.5 doesnāt matter cash or card should be no surcharge but they do. I have a list of driver who did that but again DRT said thatās translinkās problem and translink said you need to talk to DRT. And if you need to talk to a customer service sorry they only work Monday to Wednesday 9am-1pm how convenient. And if you report a fault again itās never their fault is always customer. Since last week I pre book my trip for the rest of three week and fused what the app decided to quit so all my record of booking is gone. But when I called DRT they said oh your record is all there so we still got your booking. But next day I didnāt get the confirmation call none message either. And I book for drop of at 7:30 (and itās 30mins window) guess what my pick up time?6:55 and itās a short trip it took like 5 mins so that mean I have to seat in the cold wait for 7:30 to start walk in to my work?! Itās convenient when it suit you otherwise get a car.
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Drop DRT. Give us Busses
Instead of giving us a handful of bus lines to meet the growing population, our Councillor has outsourced out mass transit to a company barely managing the bare minimum. The app is shoddy, insecure and fails to protect personal data.
The continued use of DRT is not only a waste of taxpayer money, but punishes an entire suburb purely for their postcode.
The continued use of DRT is not only a waste of taxpayer money, but punishes an entire suburb purely for their postcode.
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Not working
Customer id code doesnāt stay in its place and keep deleting it self no matter how many time I try it keep on deleting. App needs to be fixed up ā¹ļø
Still completely useless
The local member of parliament was writing how good the ānew appā is. So installed again. And guess what... it STILL does not work. I called and THIS time was given a Customer Internal ID, and thought I was IN. But no. Verification email does NOT come. Ever. Useless useless useless.
PS the person on the Contact phone number said she doesnāt use the app, never seen the app, couldnāt care less about the app.
Great customer service. This is Logan š¤·āāļøšš”
PS the person on the Contact phone number said she doesnāt use the app, never seen the app, couldnāt care less about the app.
Great customer service. This is Logan š¤·āāļøšš”
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No Good
No good.
Always says check your email to verify your account and I have already done this.
Fix the app problems please?
Always says check your email to verify your account and I have already done this.
Fix the app problems please?
Customer internal ID?
No any explanation in what a customer internal ID is or where to apply for one. I wonder who could easily use this app without any help from other resources. Very disappointing and unhelpful.
Useless
Useless, canāt create an account because it require āinternal customer IDā but nothing tells you what this is or where you get it.