Pleasantly surprised
Live on longhedge estate and needed a charger while waiting for one to be installed. I was wary of negative reviews but i had no issues. I downloaded the app, signed up. It preauthorised £25 as all the apps do and charged cheaper rate 0.25per kwh but charged a £1 connection fee. I plugged in, locked the car. Clicked start on the app and it started no problem. I watched it on the app after i had walked home and then when i had charged what i wanted i walked back, stopped the app and collected it. Will be using it again. Very convenient.
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Unreliable
The app doesn’t tell you that you will get 25£ picked on your account, this amount is actually not charged, it will be there to verify that you have at least 25£ on your account. Each time you plug the charger, you get a £1 fee. For me, I had to plug it and unplug it, to eventually get it to work. So I got a £1 fee extra for no good reason. I had to call to get it refunded. The office is closed during the night, so I had to call the next day. On another occasion, I tried to plug it and this time it didn’t work at all 4 times in a row. They said it was because my vehicle declined the charge. I am using a BZ4X from TOYOTA and they suggested that I may have a charging schedule that was in place however this was not the case. I give it a rating of 2 out of 5 as this looks unreliable and not transparent.
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Utter Rubbish
Don’t waste your time and avoid….. plugged in the car and automatically got billed £25, doesn’t tell you this. So no matter how long you charge, it’s a flat £25 fee. Joke. Won’t ever be using again. Need to be much more transparent with charges and how it works as no information on the charger either, just directions to the App.
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Don’t Use!
These are the most unreliable chargers around. They take a £1 fee upfront along with £16 from your account and more often than not your charge doesn’t start due to an error. You then have to chase refunds from a company that often doesn’t reply to emails or phone calls. Avoid at all costs
Mr Hayden-Ball
Downloaded app
Connected to charger
Started charging
Got £25 taken from my card 🤬
Connected to charger
Started charging
Got £25 taken from my card 🤬
Help!!!
Tried to add my charger to the app but when I hit the “update charger” icon l get kicked out of the app. Very annoying and frustrating
