Connection issues
Has most of the bells and whistles that you hope for and shows everything in a pretty straightforward way. Only downside is the doorbell isn’t connecting, and when it isn’t connected, there isn’t any way of creating new rules.
BEST
Easy to use and very secure! We feel at ease with it ,best we ever had! Try it!
Decent App
This app itself works well to arm and disarm and monitor my alarm when I’m not home. The 3-star rating is because the app gives no ability to deal with your bill. I can’t find where I go to switch my payment method. It seems like it would make sense to keep it all together in one app.
Hacked
Run away
no help
no help and you can’t even finish your report
Hardly Work anymore
Not happy
If I could give zero I would
Was never sent an invoice until we received a past due notice, customer service was useless when we wanted to cancel.
GA
I love my guardian alarm system.
Great Company
Excellent customer service, all needs met!! I feel very secure with this service !!
I LOVE it!!
This app is awesome. And the more toys you put on your system, the better it gets! I love the notifications I can set up so I know what’s going on at my home at all times!
A step backwards in the new version
We have had this app for two years, and I’ve generally appreciated its features. However, the latest update has made the microphone related buttons, three of them, completely inaccessible to us because we use the VoiceOver screen reader. We cannot only not hear any labels on the buttons, but when we tap the buttons, they do absolutely nothing. Therefore, it forces us to open the door to talk to strangers rather than talk to them through the microphone.
B
That obviously does not help our safety in the house. It puts us in jeopardy.
B
That obviously does not help our safety in the house. It puts us in jeopardy.
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Billing
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Great idea, not user friendly and options aren’t good
I liked the idea of being able to see what’s going on around my property at any time of the day. I do not like the fact that this is on an app on my phone and it’s tiny so I can’t see good detail of what’s actually going on. if this were available on computer, it would make sense. But this app option only being allowed on your phone, makes it basically useless. Well I like the idea of being able to monitor things while I’m away from the house, that’s a great option, but having to use it all the time and not have any other options when you’re home is really annoying.
In addition, you can’t really edit your notification settings for specific things you can only turn them on or turn them off. I can’t see the beginning of an a person or an animal coming into the picture until three seconds after they’ve already entered the cameras site and the lights are delayed coming on. I don’t know if that’s a Settings thing but now if it is, I have to call the organization to be able to find out either way. there’s nothing you can do with this system without having a customer service person available. I’m still not sure how I like the service at all but I’m already maybe three weeks not even into my monthly amount and I’m already at something like 80% full. The person who installed the video cameras told me I should get Sim cards, but I never heard from, the sales rep after the installation – he had told me he was going to be here – to make sure that I actually have the Sim cards. The communication therefore is not great. I just wish I could do more on my own before I have to call somebody and this app doesn’t make anything possible. Not a fan.
In addition, you can’t really edit your notification settings for specific things you can only turn them on or turn them off. I can’t see the beginning of an a person or an animal coming into the picture until three seconds after they’ve already entered the cameras site and the lights are delayed coming on. I don’t know if that’s a Settings thing but now if it is, I have to call the organization to be able to find out either way. there’s nothing you can do with this system without having a customer service person available. I’m still not sure how I like the service at all but I’m already maybe three weeks not even into my monthly amount and I’m already at something like 80% full. The person who installed the video cameras told me I should get Sim cards, but I never heard from, the sales rep after the installation – he had told me he was going to be here – to make sure that I actually have the Sim cards. The communication therefore is not great. I just wish I could do more on my own before I have to call somebody and this app doesn’t make anything possible. Not a fan.
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Arming schedule doesn’t work
There’s no way to cancel an arming schedule to be able set a new schedule.
Wonderful Experience
Excellent app Guardian Alarm is an excellent organization and provides outstanding customer service and a friendly experience. Contact Mitchell Lewis 248-905-4817 for sales and installation information.
Good but not great
There are some good things about this app, but it does some really strange things too that I can’t quite explain and Guardian can’t explain either. If you set the alarm to the away setting one minute later it switches off away setting and changes it to the stay setting which turns off the interior motion detectors which isn’t good.
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Not that great
Not an easy app to navigate. I want to delete a light scene but can figure out how to do it. Very frustrating. Door locks are unlocked and the app shows them locked. Doesn’t instill trust.
Terrible
My experience with Guardian has been terrible
My Guardian App
This app has been working a lot better for me lately. Like flawlessly. Thank you! 5 Stars
Billing
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