Confusing but does work
I downloaded this app to access a pass for a skating ring in my area and I see all the reviews had the same problems as me but didn’t stick around to figure it out. I don’t blame them, this app was not very intuitive. The skate pass only appears in your wallet AT the skate rink it’s linked to. So you must enter the skate rink and at the register open your app and make sure that this app has location permissions!! This won’t work if your location permissions are denied/off. After your location is on you go to your wallet and then it gives you option to redeem your pass for the skate session and only then does it appear in your wallet. Most of these reviews are years old but I hope this helps someone in the future. The app developers can def do better with how they relay the information to us. It took me twenty minutes to finally figure everything out.
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DO NOT DOWNLOAD- Must be a scam
No customer support. No confirmation email. But takes your credit card info and forces you to auto renew. I should’ve known better. But it used to work properly. 👎👎
👎🏾
Skate Zone Don’t use this. It doesn’t work. Just give us the discounts.
Terrible
This app charges you $3 just to make a purchase and it is barely functional. The “support” is like one guy in Colorado that you can email during business hours. It’s the Temu version of Shopify except it costs more for a terrible experience.
Do Not Download
Horrible app. Completely worthless. Even more worthless customer service. Asked them to delete my account, and they refuse to do it.
Just doesn't work
My purchase doesn't show up at all. I've tried everything recommended on the troubleshoot list. Oh. And the membership fees - I was charged 3 times and have asked for a refund and have gotten nothing.
Glitchy
So I can redeem my daughter's passes no problem. However, my son's passes are always an issue. I don't know if it's because of length of his name -it seems to push everything down and the redeem button is now cut off by about half and I'm never able to scroll up to then redeem it
Basically a Scam
I can’t express how frustrating this thing is. Purchased for the Kids Skate Free program. Will your kids skate free? Well, no. Will new passes appear in your wallet each week? Also no. Is the ‘annual membership’ good for a full year? Sure doesn’t seem like it! The app is a terrible user experience, but at least you’ll get to troubleshoot with the skate receptionist while a crowd of annoyed families builds behind you.
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Never received a confirmation email to open app
I was trying to buy a gift card for a massage/facial, and this app made the entire process too difficult particularly because the gift was for my 90-year old mother who doesn’t have a smart phone.
Terrible
App NEVER WORKS!!!!!!!!!!!!!!
App doesn’t work probably a scam!!
I used this to purchase a skating membership to our local skating rink because it was advertised at the rink. I didn’t know when I purchased you had to download this app, but after downloading it, it won’t allow me to sign up. This is supposedly the only way to access the membership but the app doesn’t work at all!
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Errors
Starting to give errors ?? Please fix asap!!
Still waiting….
My purchase is not showing up in the app and I’ve emailed twice with no response yet
App doesnt work
Don’t download this. When you try to sign up it always says it’s unavailable. Don’t waste your time.
Hot Trash
This app is atrocious and the company simply doesn’t care. Look at the other horrible reviews. Just a trash company.
Fantastic Customer Support
Contacted Kids Skate Free to get an issue resolved and their customer support was fantastic. Very happy with the customer service.
This app DOES NOT work!
I paid for the skating membership twice! It never showed up in the app. I reset my phone, re-installed the app but it never showed up. I emailed the company but have not heard back. I should dispute the charges.
Don’t use this app!
Don’t use this app!
Nothing works
I got this app while on vacation because I wanted to go skating with a new friend I met, but nothing worked, I’ve tried two different emails at different times and received no confirmation email to sign up, I went to support and they weren’t very helpful, only sending me a code that I hope is what I need for tonight, if it doesn’t then I’d be wishing I could give this app negative stars. I’m not one to be upset easily but it it hard for me to be understanding about these issues when the app has poor reviews already, do better.
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Where is my promo I purchased?!
App downloaded and I was able to sign up for an account but have not received any promo or vouchers that I purchased.
App is non functional
App is non functional and customer service is worse. I purchased a massage as a Mother’s Day present. I received a confirmation email from MyHound but did not receive a promotion code. Promotion did not show in App. I contacted the Spa and they stated “we are having a lot of problems with that app”! MyHound stated the promotion was redeemed but it was not. MyHound told me to contact the Spa and would not help resolve. Again MyHound said the promotion had been redeemed but it did not show in the “redeemed promo” tab. Poor app functionality and worse customer service.
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