Bill stopped updating since June
Now they cut the power for missed payments even though I paid it less than a month ago. No warning no help from customer support. Asked if my payments went thru and nothing almost a month now. Then the disconnect insane.
Lazy development
This app is only good to keep up with your bill amount nothing else the ai need to be deleted the card system as well just send up straight to the real assistant and done stop with the ai or just use chat gbt cause that $2 a month ai deh not working
Dissatisfied customer
I used this App for the first time in June. I went ahead and did the registration and registered my two accounts both of which are in two separate names and two different account numbers. It was getting close to the due date for one of my accounts so I login to the app to pay my bill, I selected the account that I wanted to pay then it ask me to register my card so I did. Then a message came up saying that JPS was going to take less that $100 Jamaican dollars from my account and that I should enter the exact amount that was deducted from my account so I did and only to see that I was charged twice the amount. I went to customer support on the to try and get a refund only to be told that I have to go through a long process and then on top of that I was told that it would not be processed before 10 working days… this is some nonsense. This app is not working properly and I wouldn’t advise anyone overseas to use it…
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Convenient but full of bugs
Convenient but it’s super buggy, I hope the digital team patch these grey areas soon.
Almost where it needs to be.
I don’t want to have to enter all my card information every single time to make a payment. I end up going to the web page instead because at least apple save my card information every single so I don’t have to be searching for my card. I do appreciate the convenience of not having to go to pay in office or through pay master though, so thanks.
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About the App
Very convenient app however needs a few tweaks. Why ask users to register their card and then still ask for the entire card number to make a payment even though said card was previously registered. Need to do something about that.
For someone that’s making money do better
This app isn’t ready shut it down and give it the correct amount of work stop the laziness 10 days to review a receipt 5 days and the money hasn’t updated as yet so my light has disconnected since the day I downloaded this app I got the payment part to work like once you can’t pay from a bill control app and the bot is the worst kmt garbage update the app please me a beg you or just lock it down
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Poor
This app rarely works.
Usage Stopped Work
A able to see my usage. Since June 4, no long able to.
Credit Card modification
Please add a feature to manage your cards on file. We need the ability to remove a card, I’ve been having difficulty registering a card and I can’t remove it, customer service can’t help to remove it so what’s the point.
Room for improvement
This app is similar to its Android counterpart in usability save for the payments process. Greater integration with on system card payment facilities would introduce a level of convenience similar in experience to that which is possible on Android. All in all, the app is good for information and insights.
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App error: App session will be terminated due to insecure device settings. Please contact support.
The app doesn’t work. Every time I launch it, it closes with the error “App session will be terminated due to insecure device settings. Please contact support.” Please send out an update for this app with a fix to this error on iOS
No warning of disconnection
Was disconnected with zero warning from the app and with the bill only being a week and a bit late. Unable to check if I’ve actually been disconnected or if it’s something else. So little consideration for the user. Cluttering interface with tools no one is actually interested in and leaving off the things that would actually be useful.
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Bill download
Unable to download bill since December 2023 as message says bill not available for download. What is going on?
No good
Extremely poor
Needs much improvement
The simple option of deleting a card you no longer want on the account is non existent. Neither the app nor the website is user friendly. Technology is to make one’s life easier not harder.
Works just fine
It works great on iOS device. I’m able to pay my bills… together too and even report outages. Only drawback is it keeps logging you out and you have to remember your log in to get back in.
Love this app
I love this app it’s easy to use and I never have a problem with it
A great app!
This is definitely one of the best apps around. You’re able to do so much from it. I love the feature that allows you to monitor your usage the most. No need to call or visit customer service again.
Good app but design issues hamper usability
I’d give more stars because this is genuinely a good app but there are 2 things in particular that really degrades usability.
1. They force users to register their cards in order to use them…fine. But why do I need to renter all that information every time I try to pay my bill? There’s no security advantage. It’s just a stupid and short sighted design. Simply having users confirm the last 4 digits or confirming the CVV is enough to confirm the transaction….the card is already saved to the system.
2. The mere fact that I can’t paste my information into the form is also very stupid. Again, no clear security advantage. It also eliminates the ability for anyone to use their cards stored on their keychain.
On paper some of these designs might seem like good ideas but they clearly weren’t developed by a competent technical mind. Degrades the usability of the app entirely.
1. They force users to register their cards in order to use them…fine. But why do I need to renter all that information every time I try to pay my bill? There’s no security advantage. It’s just a stupid and short sighted design. Simply having users confirm the last 4 digits or confirming the CVV is enough to confirm the transaction….the card is already saved to the system.
2. The mere fact that I can’t paste my information into the form is also very stupid. Again, no clear security advantage. It also eliminates the ability for anyone to use their cards stored on their keychain.
On paper some of these designs might seem like good ideas but they clearly weren’t developed by a competent technical mind. Degrades the usability of the app entirely.
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