Unreliable app for car service tracking
The MyKia app has serious credibility issues when it comes to customer support and service tracking. My service history is jot updated, invoice not accessible, key details like service history missing. The lack of response on my escalations shows complete disregard for customers. This app can’t be trusted.
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Response from developer
Dear Avi, We sincerely apologize for the inconvenience caused. Kindly share the details along with relevant screenshots at kiacare@kiaindia.net, including your vehicle information and registered mobile number. Our team will prioritize your concern and assist you promptly. Best regards, Kia India
Few features Imminently wants to be POP UP in KIA applications. I.e. Car Open Windows, Car Lights.
Overall Good. But some changes require in application for immediate POP Up with Noise alarm in applications.
Response from developer
Thank you for your valuable feedback. We constantly work on improving the MyKia app and appreciate suggestions from our users. Requesting you to kindly share your concern & feedback at kiacare@kiaindia.net with your vehicle details & registered mobile number for consideration in future updates. Best Regards, Kia India
Too many bugs, outdated, no benefit
This app is too buggy, every update makes it even worse. Just received an update, after updating it when i open the app, it is again asking to update and redirects to app store, unable to use the app at all. Either fix it or remove this app from ios platform
Response from developer
Dear Dawood, We sincerely apologize for the inconvenience caused. Kindly share the details along with relevant screenshots at kiacare@kiaindia.net, including your vehicle information and registered mobile number. Our team will prioritize your concern and assist you promptly. Best regards, Kia India
Incorrect Payment Routing for Accessory Purchase via MyKia App
I am writing to formally escalate an issue I experienced with a recent transaction on the MyKia mobile application. I had placed an order for three accessory items and ensured that all selections, including state and dealer, were correctly chosen during the purchase process. However, upon completing the payment, I noticed that the order was erroneously routed to other dealership instead of the intended dealer.
This appears to be a serious flaw in the application’s payment routing system, and it raises significant concerns regarding the integrity and security of financial transactions processed through the platform.
I strongly urge you to escalate this matter to the application development team for immediate investigation and resolution. Until this issue is thoroughly addressed, I recommend disabling or revisiting this functionality to avoid similar incidents for other customers.
This appears to be a serious flaw in the application’s payment routing system, and it raises significant concerns regarding the integrity and security of financial transactions processed through the platform.
I strongly urge you to escalate this matter to the application development team for immediate investigation and resolution. Until this issue is thoroughly addressed, I recommend disabling or revisiting this functionality to avoid similar incidents for other customers.
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Response from developer
Dear Anil, We sincerely apologize for the inconvenience caused. Kindly share the details along with relevant screenshots at kiacare@kiaindia.net, including your vehicle information and registered mobile number. Our team will prioritize your concern and assist you promptly. Best regards, Kia India
Waste of money and time .
Every time when have issues, we need to write dozen of email / call and finally we only need to direct them to solutions ( being mechanical engineer) , and there services are worst road assistance and Kia connect which they charged for 3yr sub was unavailable active now asking 14k extra to replace modem so waste of money and time .
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Response from developer
Dear Chetan, We're here to help! Requesting you to kindly share your concerns at kiacare@kiaindia.net with your vehicle details & registered mobile number for the necessary assistance. Best Regards, Kia India
Service is displayed as delayed
My first security check, and my 1st service is already done. But still the app displays that my service was due 3 months ago, whereas as per my usage, i completed 10k km in less than a year and my 1st free service is already done. My 1st year was completed 3 years ago. Now I am close to my second service. I have now completed close to 20k km.
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Good app by Kia
Also getting app updates frequently which makes it better.
Service booking problems
I am trying to book service for my vehicle but service advisor name not appearing so can’t book service through app
Worst app Maruti Suzuki app was better
**Completely Offline and Useless**
The *My KIA India* app is designed to be entirely offline, which makes it incredibly inconvenient for customers. It only updates when the vehicle is serviced, offering no real-time information or support. This severely limits its usefulness, and as a customer, I feel let down. In comparison, the *Suzuki Rewards* app was far more interactive and functional, providing real-time updates and a much better overall experience. This app is simply not helpful in its current form.
The *My KIA India* app is designed to be entirely offline, which makes it incredibly inconvenient for customers. It only updates when the vehicle is serviced, offering no real-time information or support. This severely limits its usefulness, and as a customer, I feel let down. In comparison, the *Suzuki Rewards* app was far more interactive and functional, providing real-time updates and a much better overall experience. This app is simply not helpful in its current form.
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Never gives current updates & shows “service not available” all the time
It never shows the current status of the vehicle when we put the vehicle for servicing.
the update only happens once when the car is fully repaired and out for delivery. and even on that update when we try to track. there is always this “service not available “ error pop up
the update only happens once when the car is fully repaired and out for delivery. and even on that update when we try to track. there is always this “service not available “ error pop up
Dissatisfaction
We appreciate all other arrangements than other service providers but lacking one important area For example in my case I took the clearance on 30/06/2024 for the sudden appearance warning signals from the service engineer as I had to go to Pondichery to appear for a court case on 01/06/2024 Then I was advised to come for service after 07/07/2024 for their internal reason Then I took the appointment on10/07/2024 for service only to know the non availability of the concerned spares. Sir Pl understand the inconvenience of the customer when you tryout all only to satisfy the customer Thank you sir
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App Crashing in iPhone 12 Pro Max
It’s been months, and the MyKia app is useless on the iPhone 12 Pro Max. It crashes every time you press the ‘MyKia’ or ‘MyService’ sections. I was hoping it would be fixed with a future release, but no luck. It’s been over 7 months now, and it’s still the same.
It works on the iPhone 8 Plus and other lower versions of iPhones.
It works on the iPhone 8 Plus and other lower versions of iPhones.
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Shame on Kia
Shame on Kia. They can not even develop a basic app to track and make it work basic functions. Always gives errors and unable to login always. It worked only 2 weeks and after that it stopped and gives all sort of error messages. Please invest some money to develop this app
Unable to make service booking
Service booking - a key feature for owners does not work! The appln collects all info including date / time for appointment and then simply says appointment request NOT submitted successfully!! No other reason why it was not submitted.
Also don’t understand why the state, city, dealer info have to be entered in the service booking form each time. Can you change to use default values based on set preference!
Also don’t understand why the state, city, dealer info have to be entered in the service booking form each time. Can you change to use default values based on set preference!
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App not allowing to view accessories
I understand the part where i need to select dealer to purchase my accessories.
I don’t understand that if the dealer is not equipped to deliver me the accessory. Why is app not showing me the list of accessories available for my car. App pushes me out of the menu if I cancel and not select any dealer.
Like at-least show me the accessories available so i can go to the dealership and get what i want.
I don’t understand that if the dealer is not equipped to deliver me the accessory. Why is app not showing me the list of accessories available for my car. App pushes me out of the menu if I cancel and not select any dealer.
Like at-least show me the accessories available so i can go to the dealership and get what i want.
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Service History Not showing up
Hi Team ,
From past few weeks Sevice History is not showing up . Could you please look into this .
Thanks
From past few weeks Sevice History is not showing up . Could you please look into this .
Thanks
App crashing continues since long
This app crashes all the time on iPhone on click of “My Kia” in bottom right corner
Waited for long for this bug to be removed in new versions but this one still exist in version 2.1
Also not able to schedule appointments for maintenances through the app.
Waited for long for this bug to be removed in new versions but this one still exist in version 2.1
Also not able to schedule appointments for maintenances through the app.
Data is being sold
I am Pavan. I own a Kia Seltos 2022 model. In this case, my father’s name is given and my mobile number is used everywhere for Kia related details. And as soon as I enrolled on this app I started receiving spam calls on my mobile number and I was asked if I am Mr. Krishnamurthy which is my dad’s name. I started wondering why is this happening. Later I realised this is the only place where I’ve given my mobile number and my father’s name. This is really ridiculous what Kia is doing!!
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OTP not receiving
Since from 2020 I am using UVO app, hardly two months worked well initially, after that app not working properly. Now downloaded kia connect and Mykia app and trying to connect.. after may attempt I am not receiving OTP to proceed further. Kia team please make it simple and give us proper app to connect with our cars.
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Cant give below one star
The app was working fine for a few mins when i installed it for first time and configured it.. but after that since then whenever i try to open the app it crashes and closes..
i tried to uninstall and reinstall also but still no result..
Keeping this kind of buggy app probably hurts the new brand image of kia..
i tried to uninstall and reinstall also but still no result..
Keeping this kind of buggy app probably hurts the new brand image of kia..
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