Used to be a good app
Response from developer
Hi, Maadkins. We appreciate your feedback about the app. While roadside support will no longer be available in Myles, Root Insurance includes roadside assistance with every policy (unless you live in California, where it is an optional coverage). We recommend checking out Root at joinroot.com if you’re interested.
Wonderful !
Response from developer
We're glad you like it, ashlee_lee. Thanks for your review.
Yess
Response from developer
Hi, mkf56. We're so glad you're enjoying the app. Thanks for leaving a review.
Crash before loading
Response from developer
Hi, blp992. We're sorry to hear of the trouble. If you are still running into issues, please feel free to reach us at trymyles@joinroot.com so that we can help. Thanks so much.
Confused
Updated: 01/06/2020
After I wrote this review it’s weird bc I tried out this app on 01/05/2020 for the VERY 1st time. I want to say well I actually liked it compared to HONK only for the fast service. I need a flat tire change and the dispatcher came earlier than expected. Like on the app the ETA says 57-76 mins after they’ve found a dispatcher for you. Now I don’t know if that’s only bc of what I needed done but either way I hope if I use this app again for anything else like gas, tow, etc etc that they’ll come as fast as my 1st time. The dispatcher did call me informed me of the time bc yes I was about to cancel and just literally pay out of pocket money to honk. I ended up NOT canceling bc Elijah told me he was 26mins away. He also said Myles always just gives that time but sometimes a dispatcher can be closer making the wait even lesser. I was happy for that😃 will definitely use again👍🏾 But I just gave 3 ⭐️’s bc yes I want to earn MORE points! At least so we people who drives a lot can save money🙃
Response from developer
Edit: Thanks for the update, Thelmaime. We're so glad we could be there for you and we appreciate you trying out the app. Original Response: Hi, Thelmaime. You can earn up to 1000 points at a time. When you redeem them for free roadside assistance, you'll be able to earn more (up to 1000). If you have questions about this or where the app is available, feel free to reach us at trymyles@joinroot.com.
Love the concept but some flaws.
Also, creation of an account or perhaps linking it with your phone number should be a thing. I was going to uninstall and reinstall the app when I had problems tracking trips but because it’s not account linked I’d be losing 200+ points.
Response from developer
Hey, SykoSeashell. Thanks so much for taking the time to leave a review. We appreciate all of your suggestions and we'll keep them in mind for future updates to the app. If you're still having trouble tracking trips, please feel welcome to reach us at trymyles@joinroot.com.
What’s it for?
Was invited to try the update. I am not sure what good this thing does for users. It appears they just want to capture where we go and how fast. I see zero value but they claim you earn points towards roadside help. Seems to be a very fishy app. You can’t even review what is being sent. I had hoped it would map where I’ve been but if it does only the developer can see it. I stick with my review. Zero user value.
I understand we earn points. I have aaa so no value to me. Allow us to share the data and overlay it on a map to create a historical record of where we drive and I will change my opinion. Giving you all my data without allowing me to also have it for a maybe roadside assistance is not a good trade.
Response from developer
Edit #2: Thanks for the additional feedback, legirons. We appreciate you taking the time to give the app a try. Edit: Thanks for taking the time to update the app. To confirm, you can earn points towards free roadside assistance, so we find it quite valuable. Sorry for any disappointment and thanks again for your feedback. Original Response: Hey, legirons. We've made quite a few updates since your review, and we hope you'll consider updating your app to check them out.
