NEED WORK
You cannot type in addresses on the map feature else “outside city limit” error message will present. Instead, you have to click the symbol to allow access to location and then adjust the pin that is dropped!
Word filter is annoying since “homeless” or “kill” will trigger error. I receive 500 errors randomly and cannot submit more than 2 request else app will crash.
Word filter is annoying since “homeless” or “kill” will trigger error. I receive 500 errors randomly and cannot submit more than 2 request else app will crash.
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Maps doesn’t work
Maps feature to report a problem doesn’t work. Therefore cannot submit a problem.
Crashing
Unable to make a request because the map/location malfunctions.
Continuous crashing.
Continuous crashing.
Crashing
.....
Just Heartbreakingly Bad
When I read that the city of Marietta had created a smart phone app I
was excited to see my local government embracing new-ish technology
and could exploit it for the public good. However, after using the app
for less than 2 minutes it became apparent this was either super
underfunded venture, was a product of ‘design by committee’, or was an
artifact of complete impotence on the part of the developer(s). I
suspect all three.
Here is my experience using the app: The app crashes often. The
ability to see the city news feed is worthless since I might as well
just go to the webpage on safari and have a better experience,
however, this feature is probably the best this app has to offer. The
citizen request feature is broken. After submitting a request then
going back to view it I see that the pic that I uploaded is located
three quarters of the way off of the screen, along with half the text
in the ‘request’ description. The iPad version of this app, is simply
the iphone version with a huge border. Why not just not make an iPad
version so I can at least blow it up?
I submitted a ‘request’ within a couple of days of the release about a
local dog park being covered in mud, and it may need new grass. Now, I
not naïve enough to actually expect anything to be done about any
‘request’ that comes in through this app but, you would think with
such a low adoption rate of an app like this, they might be smart to
garner interest with a ‘Hey thank for using the app, we will look into
it’ or something, especially when it is the type of informative
feedback I would assume they’d want to know about. And the kicker is,
is that new grass was actually put down in that park recently, and
again, no follow-ups to that request.
I tried to use the app again to report faulty wiring on a lamp post in
another park; however, I gave up after the app crashed on me three
times while using.
What prompted me to write this review was that on October 10th the
Technology Association of Georgia (TAG) actually gave an award to the
city of Marietta for this terrible application. This is beyond crazy!
I read in the press release “Developed in-house by city IT staff to
reduce costs”, and man does it show. Not only that, but there has not
been a single update since the release date. I’ve been a professional
developer for 7 years, and as good as I’d like to think I am, I’ve had
to make small fixes and updates after every go-live I have ever had.
So, if you are the developer or city official in charge of this
application reading this review right now, I seriously and honestly
applaud the effort in branching out with this; the idea behind it is
laudable definitely, and other cities have had success doing similar
things. However, this app is a no-go. The tax payer resources would be
better spent either elsewhere, or in the extra effort it would
actually take to make a thing like this successful. Please hire a
company that knows what they are doing to create this, there are
plenty around the Atlanta area. I hope you consider this constructive
criticism.
was excited to see my local government embracing new-ish technology
and could exploit it for the public good. However, after using the app
for less than 2 minutes it became apparent this was either super
underfunded venture, was a product of ‘design by committee’, or was an
artifact of complete impotence on the part of the developer(s). I
suspect all three.
Here is my experience using the app: The app crashes often. The
ability to see the city news feed is worthless since I might as well
just go to the webpage on safari and have a better experience,
however, this feature is probably the best this app has to offer. The
citizen request feature is broken. After submitting a request then
going back to view it I see that the pic that I uploaded is located
three quarters of the way off of the screen, along with half the text
in the ‘request’ description. The iPad version of this app, is simply
the iphone version with a huge border. Why not just not make an iPad
version so I can at least blow it up?
I submitted a ‘request’ within a couple of days of the release about a
local dog park being covered in mud, and it may need new grass. Now, I
not naïve enough to actually expect anything to be done about any
‘request’ that comes in through this app but, you would think with
such a low adoption rate of an app like this, they might be smart to
garner interest with a ‘Hey thank for using the app, we will look into
it’ or something, especially when it is the type of informative
feedback I would assume they’d want to know about. And the kicker is,
is that new grass was actually put down in that park recently, and
again, no follow-ups to that request.
I tried to use the app again to report faulty wiring on a lamp post in
another park; however, I gave up after the app crashed on me three
times while using.
What prompted me to write this review was that on October 10th the
Technology Association of Georgia (TAG) actually gave an award to the
city of Marietta for this terrible application. This is beyond crazy!
I read in the press release “Developed in-house by city IT staff to
reduce costs”, and man does it show. Not only that, but there has not
been a single update since the release date. I’ve been a professional
developer for 7 years, and as good as I’d like to think I am, I’ve had
to make small fixes and updates after every go-live I have ever had.
So, if you are the developer or city official in charge of this
application reading this review right now, I seriously and honestly
applaud the effort in branching out with this; the idea behind it is
laudable definitely, and other cities have had success doing similar
things. However, this app is a no-go. The tax payer resources would be
better spent either elsewhere, or in the extra effort it would
actually take to make a thing like this successful. Please hire a
company that knows what they are doing to create this, there are
plenty around the Atlanta area. I hope you consider this constructive
criticism.
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Terrible
It's essentially unusable. Parts of the UI don't scroll.
I really hope no one actually was paid by our (the citizens') money for this junk.
I really hope no one actually was paid by our (the citizens') money for this junk.
